Especialistas da Comunidade

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5 Respostas

Illisia Adams
Illisia Adams
respondidas há 4 anos

In my personal and professional experience, the answer to your question is realism. Be a person, not a business.

Your customers should feel like there is a real person on the other-end of the conversation; not a computer, nor someone who is more concerned with making money than with their customer's satisfaction, nor someone who "can't be bothered", etc, etc, etc.

You should treat your customers like PEOPLE, not like customers. Build a rapport with them, treat them with respect and understanding and remember the good-old-fashioned "The customer is always right".

Of course, the customer is NOT always right, but they should feel like they are being treated as such. So, if your returns policy does not allow for a full refund, for instance, give them a partial refund. This means that they feel understood, respected and correct, and should return for further custom.

I hope that this helps.

3 curtidas
Michael Henry
Michael Henry
respondidas há 5 anos

In my opinion, The most 2 factors you need to concentrate most to gain your customers satisfaction are:

1- Quick Response: Customers are always in a hurry to get their projects done. so you have to be very quick and respond frequently, follow-up frequently. that will show how much you care.

2- Show Professionalism: Well prepared and organized companies win the game, because they show how professional they are and how they are experienced that dealing with that type of projects.

Good luck in your business :)

1 curtidas
respondidas há 2 anos

Any dominant personality trait "golden bullet", sorry.

Your product/service and message resonates with some prospects so they become clients.
Some others don't get enough trusting in same offer...
Adapting languaje and offer? Big yeah.

Looking for some magick approach? When you develop your own system, you'll get the one suiting your business the better.

0 curtidas