OTRS is a software suite that provides help desk management services and enterprise service management. It's commonly used by companies who need to manage customer inquiries, complaints, and service requests. OTRS experts specialize in setting up, installing, configuring, and customizing the software to fit a business’s needs.
If you’re looking for an OTRS professional to join your team, they can help with implementation, design custom plugins and modifications, ensure system integration with third-party services, and provide training to internal staff. Experienced professionals can also assist with user authorization, reporting, and testing.
When interviewing candidates for your team, you should be sure to inquire about their experience setting up OTRS as well as their experience with other relevant systems. Ask for customer service examples and ask any additional questions to learn more about their technical capabilities. Depending on the project scope, an OTRS expert may charge a daily fee of $200-$300 or an hourly rate of $30-$50.
When you have gathered all the information from the interviews, you'll be able to select the best candidate for your project. Hiring an OTRS specialist on Freelancer.com is quick and easy way to find someone with the specific skills you need for your project. With access to over 240 million professionals you’ll be able to find exactly what you’re looking for here quickly and conveniently right now.