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    2,013 zendesk trabalhos encontrados, preços em USD

    Preciso de alguem que faça toda integraçao da minha operaçao de e-mail (suporte) no zendesk vinculado a minha loja shopoify, criando tickets específicos para atender a demandar.

    $15 / hr (Avg Bid)
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    3 ofertas
    API Zendesk Encerrado left

    Preciso de uma rotina que puxe periodicamente os dados de uma API e armazene no Google Cloud Platform ou Redash. O sistema é o Zendesk, a API é a Incremental Export.

    $410 (Avg Bid)
    $410 Média
    10 ofertas

    Gostaria de realizar as configurações de implantação da plataforma Zendesk nos canais: - Gmail - Direct do Instagram - Facebook Messenger / comentários - Chat / Bolt - Whatsapp

    $500 (Avg Bid)
    $500 Média
    1 ofertas

    Somos um e-commerce de beleza e estamos contratando um Gerente de Atendimento simpático, experiente e que saiba se comunicar c... Neste trabalho, você irá: - Gerir, treinar e acompanhar nossa equipe de 10 atendentes - Acompanhar e aperfeiçoar processos - Criar comunicações para clientes a fim de solucionar problemas - Lidar com tickets mais delicados - Fornecer feedback constante para a equipe de atendentes - Identificar problemas nos processos e melhora-los. Você deve ter as seguintes qualificações: - Experiência com Zendesk - Boa comunicação e atenção a detalhes - Experiência em treinar e gerir pessoas - Saber lidar com conflitos - Saber lidar com pressão - Experiênci...

    $20 / hr (Avg Bid)
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    9 ofertas

    Precisa-se de profissional de TI ou com habilidades em projetos de atendimento e relacionamento à clientes, com experiência em softwares voltados a atendimento a clientes que saiba implementar o Zendesk e integrar com chatbot, redes sociais, email, whatsapp business e disponibilizar chat no site. O prazo para esta tarefa é de 1 semana, com interações com a usuária no que tange as regras de negócio.

    $452 (Avg Bid)
    Local
    $452 Média
    5 ofertas

    Precisa-se de profissional de atendimento ao cliente que saiba usar o Zendesk

    $20 / hr (Avg Bid)
    $20 / hr Média
    2 ofertas

    ...Magento - Bling (notas fiscais) - Gocache (controla o cache) - Google Tag Manager (tags do site) - Intelipost (cotação de frete) - Ligou-me (telefonia voip) - Mailchimp (disparo de e-mails) - Octadesk (atendimento de whatsapp) - Onedrive (backup das notas fiscais) - Sistemas das Transportadoras (Correios e Total Express) - Wirecard (recebimento de pagamentos) - Wordpress (blog) - Zendesk Chat (chat online) - Zendesk Support (suporte por e-mail) Pré requisitos:  - Conhecimentos intermediários em Magento, PHP, Javascript e SQL Exemplos de demandas:  - Magento:     - Suporte ao Gustavo no processo de atualização de preços:       - Desativação temporária de índice...

    $10 / hr (Avg Bid)
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    6 ofertas

    1) Integração do 3CX com Zendesk e outros CRM's Via Call Flow Desinger - Realizar na URA: Validação de usuário pela URA, pelo CPF, CNPJ, ID do Ticket, ... 2) Exibir Webphone 3CX na interface do Zendesk 3) Abrir ticket no evento - incomming call, se ele estiver na base, Identificar e exibir dados do chamador 4) se ele na URA digitou o número do ticket, abrir instantaneamente o ticket em questão; Se ele é usuário identificado, abrir novo ticket instantaneamente novo ticket 5 ) Se não for usuário identificado abrir novo ticket em branco Exibir na time line caminho percorrido na URA, número do chamador, 6) ao termino da chamada popular a timeline do ticket com os dados da chamada, Data, ho...

    $1125 (Avg Bid)
    $1125 Média
    1 ofertas

    Olá! Somos uma fintech e estou buscando algum especialista na plataforma de CX, Zendesk. O que precisamos é de alguém que entenda todas as funcionalidades das ferramentas Zendesk Guide, Zendesk Support e Zendesk Explore e monte a nossa plataforma de suporte ao cliente. As macros e Articles que vão no Guide e no Support já estão sendo produzidas por nós mesmos, então seria basicamente alguém para colocar em pé o nosso suporte no site.

    $30 - $250
    $30 - $250
    0 ofertas

    Vou lançar em breve um serviço online de remessas de dinheiro do Brasil para o exterior e preciso contratar um agente de atendimento ao cliente para dar suporte ao produto, sob demanda. É necessária experiência na plataforma Zendesk. Essa oportunidade é para pessoas que não residam no Brasil. Não queremos criar vínculos trabalhistas. Contrato pelo prazo máximo de 12 meses, sem horário fixo de trabalho. O agente pode trabalhar de onde quiser e quando quiser, mas será exigido cumprimento de prazos de atendimento para solução de problemas

    $5 / hr (Avg Bid)
    Destacado
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    5 ofertas

    Preciso de alguém que configure a ferramenta zendesk para dar suporte a alunos e cursos online.

    $14 (Avg Bid)
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    7 ofertas
    Desenvolvimento Web Encerrado left

    Preciso um novo site Desenhar e construir Loja on-line Olá atualmente tenho o s...possibilidade do cliente poder retirar a compra feita na internet na loja física , pagando no site ou na loja física . -integração para pedido de Stock direto com o fornecedor -integração que faz salvar os dados dos cliente para evitar que o cliente na segunda compra preencha tudo de novo -integração com o sistema fiscal português para emitir a nota automaticamente -integração de sistema de chat como zendesk por exemplo -integração de sistema de FAQ para os clientes verificarem as principais pergunta e respostas -integração de sistema de fale conosco por email personalizado por tema/assunto...

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    22 ofertas

    ...produto open source Chamilo - LMS. (**) - Integração com módulo Financeiro da YOL. - Integração com o Mysuite - Permitir que o sistema já pegue os dados do aluno, através de uma autenticação prévia. Desta forma, quando o cliente for abrir os tickets possamos ter o histórico de todas as suas solicitações. - Integração com SuiteCRM (**) - Integração de cada Portal de cliente com o Zendesk para Chat Online - Permitir que o usuário se cadastre no Portal utilizando suas credenciais do Facebook ou GMAIL - Infraestrutura - Inicialização AWS Instalação aplicação Migração Banco ...

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    Loja virtual em Magento 1.92 ou 1.93. Meio de pagamento: MundiPagg One. Integrações e plugins "normais": Correios, transportadoras, pixel do FB, TAG Manager, Google Shopping, Analytics, AMP, Zendesk, etc.

    $310 (Avg Bid)
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    25 ofertas

    Ofereço-me para Assistente Virtual, ou para Secretária Remota , trabalhei por 2 anos em uma loja virtual de roupas infantis e feminina adulta, trabalhava em modalidade home office, fazia atendimento via chat, e-mail, redes sociais, reclame aqui, enfim suporte geral aos clientes da empresa.<br />Atuei com os programas: Zendesk, Magento e Zopim.<br />Hoje estou disponível no mercado de trabalho novamente, esse projeto pode ser curto ou a longo prazo, tudo é questão de reciprocidade.<br />Tenho uma bagagem com atendimento a clientes e também com funções administrativas, interrompi a faculdade de comunicação, mas pretendo voltar, por isso a área escolhida hoje é meu sonho, minha realiza...

    N/A
    N/A
    0 ofertas
    Integração API Encerrado left

    Criar integrações do nosso CRM com outros sistemas via zapier <br />Temos interesse nas integrações com Office 365, Google Calendar e gmail, zendesk, mailchimp, Microsoft CRM, entre outras opções

    $166 (Avg Bid)
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    3 ofertas
    Criar Plataforma Web Encerrado left

    ...para mover os relatórios ou retirar alguma que não tenha utilidade. Pode ser customizado para desenvolver relatórios novos. Essas informações devem ter um filtro para o mês que as informações serão utilizadas. Além disso, deve existir uma seção de comentários referente a performance mensal da empresa feita pela L2C.<br /><br /> <br />O dashboard, deve ter um chat (se possível integrado com Skype, ZenDesk) em local visível para comunicação entre usuário e L2C.<br /> <br />5. Em outra tela O sistema deve fazer montar uma comparação de indicadores financeiros dentre todos os usuários e mostrar a colo...

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    8 ofertas

    ...oferecer um projeto de BI. Preciso montar alguns dashboards no Pentaho que ficarão expostos em monitores na minha empresa mostrando informações de receita, assinantes (somos uma empresa de assinatura com receita recorrente), cancelamentos, origem das conversões etc. As informações necessárias hojee se encontram no nosso admin próprio, no site da gateway (acessível por API), no Google Analytics e Zendesk. O que acha? Pela sua experiência e depoimentos, me pareceu que você tira de letra :) As informações que pensamos são as seguintes: 1) Vendas Assinaturas e valor da Receita: a. Dia – número b. Dia anterior - número c. Semana Passada (Número e Semana P...

    $190 (Avg Bid)
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    1 ofertas

    Tenho um servidor Asterisk e o Zendesk, preciso que cada chamada recebida e efetuada gere um ticket no Zendesk.

    $555 (Avg Bid)
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    1 ofertas

    Personalizar ambiente de help desk e implementar a ferramenta para utilizarmos o ZenDesk como ferramenta de suporte help desk.

    $10 - $30
    $10 - $30
    0 ofertas
    Artigo Zendesk. Encerrado left

    Artigos escritos para a empresa Norte Americana Zendesk, , ebooks escritos para a mesma também. Mais informações em

    $250 (Avg Bid)
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    1 ofertas

    ...en construcción. Este chat tendrá la funcionalidad de tomar requerimientos de personas que necesitan algún servicio, el usuario selecciona una opción escribiendo un número, luego mediante api debemos crear el ticket en la plataforma zendesk (), crear el contacto en la plataforma zendesk, mostrar el estado de los ticket asociados al contacto de la plataforma zendesk y editar el ticket seleccionado por el usuario en la plataforma zendesk Adjunto una imagen con el flujo

    $15 - $25 / hr
    Destacado Secreto
    $15 - $25 / hr
    29 ofertas

    ...ALREADY MADE SIMILAR WEBSITE. I am in need of a programmer with skill in both Zendesk and Laravel for the development of a user-friendly flight compensation claim submission website specifically for EC261 claims. The core goal is to make submitting claims straightforward by: - Collecting essential flight details (date, time, airline, etc.) - Gathering passenger information (name, contact information, etc.) - Documenting flight incident specifics (delay, cancellation, etc.) The submission form should also allow for document attachments and should automatically calculate possible compensation. The ability to save a claim in progress for later completion is also preferred. The perfect candidate is well versed in Zendesk and Laravel framework. A background in easy-to-navig...

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    61 ofertas

    I’m seeking a proficient Zendesk admin to enhance our customer service efforts with effective ticket management and coordination. My primary goal is to elevate our support system by implementing advanced reporting features and ensuring seamless operation through adept configuration, troubleshooting, and integration. Key Responsibilities: - Configuration: Adapt Zendesk settings to match our workflow for optimized support ticket management. - Troubleshooting: Quickly resolve any issues that arise in the Zendesk environment to minimize disruption to customer service. - Reporting and Analytics: Set up basic reporting within Zendesk to track customer interactions and support effectiveness. Creativity in generating insightful reports from available data is a pl...

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    49 ofertas

    Join our research project! We're actively seeking IT professionals with over 3 years of experience, particularly those who have served as IT managers. If you have hands-on experience with software tools like Zendesk, Jira Service Management, Freshservice, or ServiceNow, we want to hear from you. Participate in a brief interview that will take less than 30 minutes of your time. Your valuable insights will contribute to our research project. Help us uncover new perspectives in the IT field!

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    12 ofertas

    ...controller, policy, Factory, Seeder y migration correctamente definidos. Los controladores estarán configurados para poder trabajar con InertiaJS aunque la construcción de las vistas y todo lo relacionado con el frontend será cometido de otro equipo. Funcionalidades adicionales a tener en consideración: • Integración de RedSys • Integración de Paypal • Integración de SeQura • Integración de ZenDesk • Integración de Spotler • Login social con Google, Apple, Facebook e Instagram El Stack de trabajo para el proyecto será: • Laravel 10 o 11 (aún por definir) • Laravel Nova • Laravel Socialite • Laravel Sanctum • InertiaJS • Spatie p...

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    168 ofertas

    I'm in search of a Zendesk Junior Expert fluent in Spanish to take our customer support to the next level. Our main goal is to significantly enhance our support system by focusing on the following aspects: - **Objective:** To improve our customer support system. - **Required Zendesk Expertise:** - Solid understanding of intermediate automation and integrations within Zendesk to streamline our processes effectively. - **Improvement Areas:** - Primary focus: Reduce response time. The ideal freelancer for this job would possess the following: - **Skills and Experience:** - Proficient in Spanish, both written and spoken. - Experience in setting up and customizing Zendesk environments. - Proven track record of automating processes and integrat...

    $18 / hr (Avg Bid)
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    35 ofertas

    Job Title: Zendesk AI Specialist Project Description: We are seeking an experienced Zendesk AI Specialist to enhance our customer support system. The goal is to leverage Zendesk's AI capabilities to improve efficiency and effectiveness in our ticketing process. The project will focus on auto-categorization of tickets and automation of ticket responses. Responsibilities: * Implement and optimize Zendesk’s AI features for ticket categorization to ensure that incoming tickets are automatically sorted into the correct categories. * Develop and refine AI-driven response systems to automate replies to common inquiries, reducing response time and improving customer satisfaction. * Collaborate with our IT and customer support teams to integrate these AI capabilities se...

    $11 / hr (Avg Bid)
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    4 ofertas

    ...set up an efficient Zendesk support project. This will encompass key capabilities such as: - Ticket Management: A proficient freelancer would understand how to set up a structure that would enable quality tracking of ticket status, along with priority setting features. The importance of these functionalities is to enable effective management and delegation of tickets based on their importance and urgency. - Tagging Feature: Additionally, the ability to furnish this system with a tagging feature is also key. It is envisaged that this would help categorize and easily locate tickets. We are looking to measure conversion based on pre and post purchase tickets. Unfortunately, we don't have many automations set up right now but our goal is to drive DTC sales through Zendes...

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    54 ofertas

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    Secreto

    I'm in urgent need of a professional experienced in using Pipedrive, Zendesk Sell, and Zapier. This project involves transferring critical lead information from Zendesk Sell into Pipedrive in real-time using Zapier. Here are the specific details: - Lead Information to be Transferred: Contact details, lead status, notes, and communication records should be structured and sent to Pipedrive with no information loss. - Integration Frequency: This transfer should ideally happen in real-time, ensuring a seamless and up-to-date lead tracking system in Pipedrive. Your ability to accomplish this timely and accurately is paramount. Please provide examples of similar projects or integrations you've done before.

    $51 (Avg Bid)
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    7 ofertas

    ...PUBLIC SIDE OF A ZENDESK IMPLEMENTATION YOU HAVE DONE OR A ZENDESK CERTIFICATION. Please include links to these in your bid This is a specific per-hour version of another project I posted. Don't bid on both, pick one or the other. Please include an estimated number of hours for the project in the bid. If you can't follow these simple directions I will assume that a bot generated your bid and will delete it. I need to do a complete Zendesk integration into my crypto exchange app which is based in React js. Our target audience is people with disabilities so this needs to be the best (and accessible) help system in the field which is why I picked Zendesk. If Zendesk doesn't have a chatbot, we will use Olark. I have nothing. We need ...

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    28 ofertas

    I'm looking for a freelancer who can immediately assist with setting up Zendesk Guide and help creating beginner friendly knowledge base articles. Your role entails: - Working with engineers and product to understand a SaaS system. - Stylizing Zendesk Guide - Creating comprehensive, easy-to-understand, beginners-level knowledge base articles as part of our support system. - Organizing knowledge base articles in a logical fashion. Ideal candidates have a strong understanding of Zendesk and experience in writing knowledge base articles. We need this project completed as soon as possible.

    $4090 (Avg Bid)
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    10 ofertas

    ...expert to assist with lead automation from Zendesk Sell to Pipedrive. You will be working on: - Lead creation in Pipedrive: Your task is to automate the process where new leads from Zendesk Sell are automatically created in Pipedrive. You must ensure that there are no missing or duplicated leads. - Information Transfer: As part of the automation process, you will need to ensure that specific information such as contact details and notes about the lead from Zendesk Sell are correctly transferred to Pipedrive. - Lead Assignment: I also need the leads to be automatically assigned to a specific sales team member in Pipedrive once they are created. Skills and Experience: - Proven experience working with Zapier and CRM software, specifically Zendesk Sell and P...

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    18 ofertas

    ...need to do a complete Zendesk integration into my crypto exchange app. Our target audience is people with disabilities so this needs to be the best help system in the field. Here are task specifics: - Zendesk needs customization, particularly in areas of ticket fields, user roles, and permissions. - The email templates need to be created. - Zendesk is to be integrated with our existing helpdesk software for an all-in seamless cross-functioning. The ideal candidate should have strong experience with Zendesk installation, customization, and integration. Familiarity with helpdesk software and a keen understanding of user roles and permissions, ticket fields, and email templates are also essential. Knowledge of the WCAG accessibility standards (which is why w...

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    I'm looking for an experienced web developer to create a custom ZenDesk app that allows for manual time entries directly within the platform. Here are the essentials of what I'm envisioning: ### Key Features: - **Manual Time Entry:** Ability to log time manually with a straightforward interface. - **Activity Categorization:** - Feature to sort time into categories should be available (even though I haven't specified the categories, they will be along the lines of support, consultation, and admin tasks). ### Ideal Candidate Should Have: - Proven experience in developing ZenDesk apps. - Strong proficiency in web development languages (e.g., HTML, CSS, JavaScript). - Knowledge of ZenDesk's platform and APIs. - Ability to implement a user-friendly UI/UX. -...

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    We are looking for a skilled website designer and developer who can create a professional website for our IT company. Requirements: - Developing website design as per latest trend and hosting remotely on our prefered hosting provider. - Integration with Zoho CRM, Zendesk or Freshdesk ticketing system. - Website contents are ready - Pictures has partially from us and partially from your side. - A blog section to share industry news and insights - Approximately 60 pages in total - Remotely hosting the website. We will not share our hosting credentials. Skills and experience: - Proficiency in website design and development - Experience in e-commerce website design and payment gateway integration - Strong understanding of user experience and responsive design - Ability to create ...

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    201 ofertas
    setup zendesk Encerrado left

    Project Description: Zendesk Setup with Moderate Customization for Customer Support I am looking for a freelancer who can help me set up Zendesk for my customer support needs. The main goal of this project is to provide efficient and effective customer support to our clients. Skills and Experience: - Experience in setting up Zendesk accounts and configuring its features - Knowledge of customer support best practices and workflows - Familiarity with Zendesk's ticketing system and knowledge base - Ability to customize Zendesk to meet our specific needs, including moderate customization - Strong communication skills to understand our requirements and provide recommendations for improvement Tasks to be completed: 1. Set up Zendesk account and configu...

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    3 ofertas

    We are looking for a skilled developer to integrate an unofficial WhatsApp API, such as yowsup, with Zendesk or Freshdesk CRM. The goal is to enable seamless communication between our customer support team and clients through WhatsApp. The successful candidate should have experience with both unofficial WhatsApp APIs and CRM integrations, specifically Zendesk or Freshdesk. Relevant skills include: - Experience with unofficial WhatsApp APIs (e.g., yowsup) - Proficiency in working with Zendesk CRM or Freshdesk - Strong knowledge of RESTful APIs and webhooks

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    27 ofertas

    [only bidders/applicants from Mumbai will be shortlisted] Customer Service Representative – Proficiency in English Required First Screen is in search of a Freelance Customer Service Representative to work remotely. If you possess customer care skills, we encourage you to apply. Number of openings: 2 Working ...understanding, resolving problems professionally and promptly. • Provide accurate, valid, and comprehensive information about our products and services. • Contribute to the enhancement of Customer Service guidelines and procedures. Competencies: • Customer service-oriented with a minimum of 1 year of international call center experience. • Fluent in English is a must. • Familiarity with CRM/Zendesk systems and practices. &bul...

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    15 ofertas
    Zendesk support Encerrado left

    Project Description: Zendesk Support I am looking for a freelancer to provide customized support for my Zendesk platform. Main Tasks: - Assistance with customer service strategy development - Implementation of effective customer service strategies Ideal Skills and Experience: - Expertise in Zendesk support customization - Strong understanding of customer service strategies and best practices - Proven experience in developing and implementing successful customer service strategies Ongoing Support: - The need for ongoing support is not yet determined. Further discussion is required to determine the scope and duration of support needed. Please provide examples of previous Zendesk support projects and outline your approach to customer service strategy developm...

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    I have a business critical VB.NET written by me that needs to be modified. Currently it reads and writes ticket info to Zendesk via API as well as application data to/from local CSV files. It looks like we imminently need it to be updated to work with the ticket module from HaloPSA (via API as well). As a second, optional task, I'd also like it to be converted to using a hosted SQL database instead of CSV files... At this stage I'm really looking for the cheapest option to get the new functionality, so I'm really looking for someone to modify the existing code. The main reason I'm after the cheapest option now is that in 5-6 months we might well look to redevelop the app as a web application, or we might look to extend the desktop app functionality - but we wo...

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    ADC
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    38 ofertas
    Customer support Encerrado left

    ...the online Zendesk ticket system and handle customers' enquiries, also with other sale channel’s customers enquiries (like ebayAmazon). this involves presale/aftersale services, order/model enquiries. The Zendesk new ticket needs to be attended at least 3 times/day(7 days/week) because we don’t want to put customers to wait for too long. 2. Upload the daily order details on each business by end of the day.(only on businesses days) Averagely working hour will be 3.5 hours per day. The initial trial period will be 1 month, and then we will look for long term workers in this role. Must-have skill: FLUENT English in both writing & reading with patience, because you will need to communicate with Australian local customers. Skillful...

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    109 ofertas
    zendesk setup Encerrado left

    I am looking for a freelancer to help me with setting up Zendesk for my small customer support team. We have 1-10 agents and require some customization of the Zendesk interface, but not extensively. We would also need basic training for our team on how to use Zendesk. Skills and Experience: - Experience in setting up Zendesk for small customer support teams - Knowledge of Zendesk customization options - Ability to provide basic training on Zendesk usage

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    43 ofertas

    Project Description I am looking for a skilled freelancer to enhance our Zendesk platform by implementing AI, Chatbot, and rebuilding our knowledge center. The ideal candidate should have experience in the following areas: AI and Chatbot Features: - Natural language processing and understanding - Integration with existing systems - Personalized recommendations based on user behavior Timeframe: - The project should be completed within 1-2 weeks. Knowledge Center Platform: - The knowledge center should be built on Zendesk Guide. If you have the necessary skills and experience in AI, Chatbot development, and Zendesk customization, please submit your proposal.

    $1103 - $2207
    Urgente Secreto ADC
    $1103 - $2207
    9 ofertas

    We're a dynamic Spanish tech company specializing in racket sports, offe...operations and enhances customer issue management using Retool. The decision to move to Retool stems from its reputation for user-friendly interfaces and robust capabilities, making it the ideal platform for our needs. The goal is to transition from Postman to Retool, creating a more intuitive and efficient system. If successful, there's potential for future collaboration on installing Custom Apps in Zendesk. The ideal candidate should be well-versed in JavaScript and API, with a demonstrable expertise in building tools using Retool. While we've already developed an initial in-house version, we're seeking a freelancer to take the lead, improve upon it, and leverage Retool's powerful...

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    96 ofertas

    ...online education. The primary purpose of the website is to provide online on-demand tutoring. Key Features: - Enqueue incoming students and create a Zendesk ticket—route to a respective teacher according to availability and skill. - A Zoom-based interaction tool for teachers and students integrated with Faye. The website will have an on-demand one-to-one server-based model for teachers and students, allowing them to connect and interact seamlessly. I estimate that the website will have 1-5 pages. Skills and Experience: - Proficiency in web design and development - Experience with creating responsive websites - Familiarity with Zendesk and Zoom integration - Strong understanding of online learning platforms and tools If you have the skills and experience requi...

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    220 ofertas

    I am looking for a developer who can connect Zoom and Zendesk to my existing business website. Functionality: - The main focus of this integration is to enable scheduling and managing meetings seamlessly. User Interface: - I do not have any specific design requirements and trust the expertise of the developer. Ideal Skills and Experience: - Strong knowledge and experience in integrating Zoom and Zendesk with websites - Familiarity with scheduling and managing meetings through these platforms - Ability to create a seamless and user-friendly integration - Good communication skills to understand and implement the requirements effectively.

    $485 (Avg Bid)
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    65 ofertas

    We are seeking a skilled Zendesk Specialist to join our team on a short-term contract, playing a crucial role in optimszing our customer support operations. The ideal candidate will possess a deep understanding of Zendesk Sell settings, proficiency in configuring Reach, and expertise in fine-tuning Zendesk user settings. Additionally, the candidate should demonstrate a comprehensive knowledge of Zendesk rules and be adept at leveraging Zendesk AI to efficiently address and resolve support tickets. Key Responsibilities: Optimise Zendesk Sell settings to streamline sales processes. Configure Reach for effective communication and outreach. Fine-tune Zendesk user settings to align with organizational requirements. Utilise in-depth knowledge of ...

    $15 - $25 / hr
    Secreto ADC
    $15 - $25 / hr
    6 ofertas

    Hola, Necesito la configuración de un chatbot entre zendesk y whatsapp (estamos usando Twilio, pero lo podemos cambiar). Necesitamos lo siguiente: 1.- Para contactos nuevos que escriban al Whatsapp capturar nombre y correo electrónico, agregar el contacto a zendesk, y tomar el requerimiento en base a 2 mensajes donde el usuario selecciona opciones predeterminadas y luego entrega una descripción. 2.- Si el usuario que envía el mensaje existe en la base de datos saludar por el nombre: 2.1.- si tiene ticket abiertos mostrar el estado de cada ticket y opciones de interacción, además de ofrecer la opción de generar un nuevo ticket de requerimiento. 2.2.- si no tiene ticket abiertos tomar nuevo requerimiento.

    $15 - $25 / hr
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    $15 - $25 / hr
    13 ofertas

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