Helpdesk is any resource providing assistance or information to customers, mostly regarding products or services of a company. Oftentimes, they are expected to resolve customer queries, provide technical details about company offerings, or track incidents and service requests.

 

Helpdesks are an essential feature of customer service as they serve a variety of purpose. The primary aim of helpdesks is to satisfy customers. By responding to queries and concerns, customers are ensured that the company is still involved even after purchase. It also seeks to improve product or service quality. Through helpdesks, companies are able to know issues about its offerings through feedback given by the customers. In the long term, an excellent helpdesk also builds customer loyalty and trust.

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    3 trabalhos encontrados, preços em USD
    Dialer Administrador 5 dias left
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    Buscamos una persona para trabajo remoto desde casa, para la Administración de campañas de marcación telefonica progresiva, campañas de envios de sms, campañas de envios de correos electronicos, para un contact center de cobranza, con gusto por la administración de sistemas y experiencia en el manejo de base de datos

    $484 (Avg Bid)
    $484 Média
    10 ofertas

    Can you reply to technical posts and provide useful answers on a forum? Can you moderate a forum? If so, reply with a list of your 5 top IT skills. i.e. Windows server, Python, WordPress, MySQL etc

    $7 / hr (Avg Bid)
    $7 / hr Média
    12 ofertas

    Artigos da Comunidade dos Principais Helpdesk