Zendesk Jobs

I’m looking for a reliable bilingual agent who can handle a high volume of customer inquiries in both Italian and Romanian entirely via email. On a typical day I receive 51 or more messages ranging from simple product questions to follow-ups on existing orders, and I need those answered quickly, clearly, and in a friendly tone that matches our brand voice. Your core tasks • Monitor the shared inbox during agreed-upon hours and keep response times low. • Draft concise, helpful replies in flawless Italian or Romanian according to the customer’s language. • Tag, escalate, or summarize any technical or billing-related issues so my internal team can step in. • Maintain accurate records of each interaction in our ticketing platform (Zendesk). What will m...

Necesito incorporar a una persona que gestione la atención al cliente exclusivamente por chat.
 Trabajo 100 % remoto, enfocado en usuarios hispanohablantes (Uruguay y resto de LATAM).
 Qué espero de tu parte:
 • Responder consultas entrantes de forma clara, cordial y eficiente. • Mantener un promedio de tiempo de respuesta inferior a 2 minutos. • Registrar cada interacción en nuestro CRM (Zendesk). • Escalar incidencias complejas siguiendo el protocolo interno. Perfil ideal:
 • Experiencia comprobable en soporte por chat. • Excelente ortografía y redacción en español. • Buena conexión a internet y equipo propio. • Capacidad para aprender rápidamente sobre nuestros productos y pro...

Title: RPA / Automation Engineer (Python + AI Agents) — 1-month contract (Google Workspace, Kafka, S3, Redshift, Jira, Zendesk, Zoho) We’re a Voice AI company hiring a freelancer to build code-first automations across Ops Engineering + Finance. Many workflows are manual and spreadsheet-based (Google Sheets/Excel). We want production-ready automations shipped weekly (bug-free and deployable as soon as finished). Stack/Systems: Google Workspace, Kafka, S3, Amazon Redshift, Jira, Zendesk, Zoho CRM, Presto One (internal), Hex (nice-to-have). Preference: code-first integrations; open to Zapier for basic trigger/routing automations. Engagement structure (important) * This is intended as a 1-month contract, but Week 1 is a paid trial. * At the end of Week 1, we will decide whether t...

My growing online store is ready to move from ad-hoc replies to a proper customer care workflow. I am looking for someone who can take full ownership of two key areas: • Phone support – answer incoming calls, resolve or triage issues, and log every interaction inside our ticketing tool (Zendesk Talk, Freshdesk, Aircall or a comparable VoIP platform of your choice). A friendly, native-level English tone and clear documentation are essential. • Instagram live-chat enablement – although our primary need is voice, I also want to start handling customer DMs on Instagram in a structured way. You will help connect Instagram messaging to the same help-desk pipeline, set up quick-reply templates, and then manage the chat during business hours. Deliverables 1. Configure the ...

I’m looking for a reliable customer-service professional who can take over day-to-day support through email and live chat. The work is strictly front-line customer assistance: answering questions, solving minor issues, escalating tickets when necessary, and making sure every shopper walks away satisfied. Here’s what matters most to me: • Clear, friendly written English and solid grammar • A calm, patient tone even when a customer isn’t • Fast typing and the ability to juggle multiple chats at once • Honesty about workload or problems so we can solve them together You’ll log into our help-desk and chat platform, respond to incoming requests, tag and update each ticket properly, and keep concise internal notes. Any complex technical questio...

I’m getting shortlisted for several IT Help Desk Support roles and I want to walk into each video or in-person interview fully prepared—or, when needed, have a reliable proxy step in for me. My biggest priorities are: • Sharpening my troubleshooting flow so I can talk through common Windows, network, and hardware issues with confidence. • Polishing customer communication skills, especially de-escalation and clear ticket updates. • Demonstrating hands-on knowledge of leading help-desk platforms such as ServiceNow, Zendesk, or Freshdesk. Here’s what I’m looking for from you: 1. Targeted coaching sessions that break down likely technical questions and the best-practice answers interviewers expect. 2. Mock video interviews that replicate t...