Experienced customer service representative in both (Arabic & English) languages with the following skills:
***Quality focus, problem solving, documentation skills (Microsoft office), phone skills, Multi-tasking.
--I had previous experience with the international company (Vodafone) and the largest Internet service provider in Egypt (Te-data), I performed the following duties as follows in detail:
*As a customer service representative for Vodafone UK, I performed the following duties on a daily basis:
1-Attracts potential customers by answering product and service questions; suggesting information about other products and services.
2-Opens customer accounts by recording account information.
3-Maintains customer records by updating account information.
4-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
*As a customer service representative for TE-data, I performed the following duties on a daily basis:
1-Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
2-Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
3- Update customer information in the customer service database during and after each call.
4-Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
5- Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
**Looking forward to work with you and do expect the best customer service rep ever
7 freelancers are bidding on average $11/hour for this job
- Have a personalized team - Dedicated members in each project - Review the work twice with additional QA check - Also 1 assistant manager to assist you for questions or updates