Set up operation floors & new campaigns for various Call Centers. Responsible for all areas of Operations for accounts such as: Customer Service, Sales, Collections, and Tech Support. (Vendor Clients include WinSource Solutions, Pacific Hub, eSource, and First Global Telecommunications.) Duties included all aspects of a contact center. Responsible for P/L. Managed all Operations and QA personnel, Team Leaders, Account Managers, with between 30-100+ direct reports. Consistently exceeded revenue targets & KPIs- directly influencing and improving performance.