The application shall include the below features:
The manager shall be able to assign client support for each of his support team.
The manager shall have a global view showing the support cases assigned to each of the support team and status of each case.
The manager shall be able to visualize his support team members on a google map.
The manager shall be able to send a push notification to any of the support team members.
As IT Support member
The support team shall have to login to the application to view the support cases assigned to him
Each member shall be able to rearrange the support cases assigned to him. In this case the manager shall be notified.
When the support member arrives to a client premise he needs to change the status of the case to in progress
When the user finishes a case he needs to mark the case as fixed or not fixed.
In case it is not fixed he needs to specify the reason from there on it is the duty of the manager to reschedule another visit.
In case it is fixed he need to fill in a maintenance sheet form. The maintenance sheet form contains at least the below information:
- Company name: shall be filled automatically
- Client Name
- Problem description: filled automatically but can be changed
- Resolution steps
- Parts Replaced
- Start date: filled automatically
- End date: filled automatically
The manager shall be able to issue the below reports:
Work log of each of the Tech Support members by date range grouped by status
Repair history of each of the clients grouped by status and employee name
Total repair log grouped by status
In addition to four other reports that we agree on at a later stage