1. Produce a report for the Board of Directors that analyses the provided scenario, that:.(2500 words)
i. Explains the issues in operations management that are discussed in the scenario(LO2).
ii. Discusses the problems and opportunities(Supply chain issues, lean issues, change management, multiple IT systems) the organisation faces, and explain how the Risk Matrix and the WBS below will underpin project success and thus help create a better customer experience(LO1,LO2)
iii. Develop a Risk Matrix for the project to provide a Customer Relationship Management module as part of an integrated IT system.(LO2)
iv. Create a Work Breakdown Structure(WBS) diagram for the project to implement Customer Relationship Management as part of an integrated IT system (LO2)
Your work should draw on the concepts, systems and tools covered in the module and show evidence of academic and commercial research, note there are suggested formats in this brief .
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