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I want to roll out a 24/7 voice-driven concierge that guests can reach from any in-room phone or our mobile app. The assistant must understand natural speech, answer questions about the property and nearby attractions, place room-service orders, and—most critically—book spa services straight into our Opera PMS without human intervention. The agent’s first language will be English, yet the design should leave room to add Spanish and French later without refactoring core logic. Crystal-clear audio quality, fast response times, and polite, hotel-grade phrasing are non-negotiable. Please build on technologies suited to real-time telephony (e.g., Twilio, Amazon Connect, Dialogflow CX, or comparable SIP-compatible frameworks), layer in robust speech-to-text / text-to-speech, and connect bi-directionally with Opera PMS for live availability checks, confirmation numbers, and audit logging. Deliverables • Production-ready AI voice agent deployed in our cloud account • Secure Opera PMS integration (read/write for spa bookings, read-only for guest folio look-ups) • Admin dashboard for conversation logs, language switching, and fallback escalation • End-to-end test plan covering peak-hour load, accuracy, and privacy compliance • Brief hand-over video plus code/architecture documentation A smooth, concierge-style guest experience is paramount, so please demonstrate previous voice AI work and outline how you will ensure sub-second latency and flawless etiquette throughout the call flow.
ID do Projeto: 40144820
5 propostas
Ativo há 22 dias
Localização: Kolkata, India
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5 freelancers estão ofertando em média ₹26.050 INR for esse trabalho

Hello, I’m excited about the opportunity to develop a 24/7 voice-driven concierge system that will enhance guest experiences in your establishment. My approach will focus on creating a seamless integration that allows guests to easily access services directly from their in-room phones. I will ensure the system is intuitive and responsive, providing reliable assistance for inquiries, reservations, and other requests. Additionally, I’ll prioritize security and data privacy to protect your guests’ information. With my extensive experience in similar projects, I can deliver a robust solution that not only meets your expectations but also elevates your service offerings. Let’s discuss how we can bring this vision to life and create a truly exceptional experience for your guests. Regards, Nurul Hasan
₹12.500 INR em 7 dias
6,7
6,7

Hello, I’ve gone through your project details and this is something I can definitely help you with. I have 10+ years of experience in mobile and web app development, specifically with AI-driven solutions and voice technology. My expertise encompasses frameworks like Twilio and Dialogflow CX that are crucial for implementing real-time telephony systems. I focus on developing scalable, robust solutions with clean architecture and clear communication throughout the project. I’ll first analyze your requirements and recommend the best technical approach, ensuring we can seamlessly integrate with your Opera PMS and fulfill the essential features you’ve outlined. Here is my portfolio: https://www.freelancer.in/u/ixorawebmob. I’d love to understand more about your needs to craft the ideal solution. Could you clarify: How soon do you aim to launch this voice concierge system, and do you have preferences regarding the integration timeline? Let’s discuss over chat! Regards, Arpit Jaiswal
₹27.750 INR em 53 dias
7,4
7,4

I can deliver a 24/7, hotel-grade AI voice concierge that guests can reach from any in-room phone or your mobile app—capable of natural conversation, answering property/attraction queries, placing room-service requests, and booking spa services directly into Opera PMS with real-time availability and confirmation numbers. My architecture will use a telephony-ready stack such as Twilio Voice or Amazon Connect paired with Dialogflow CX (or an equivalent NLU engine) plus enterprise-quality STT/TTS for crystal-clear audio, fast responses, and polite, concierge-style phrasing. The system will be English-first with a clean language-layer design so Spanish and French can be added later without touching core logic. You’ll receive a production-ready deployment, secure Opera PMS read/write integration, an admin dashboard for logs + escalation, and a full end-to-end test plan covering latency, accuracy, and compliance. All code and architecture notes will be included with a concise handover video. Best regards, Amaan Khan L. (CUBEMOONS PVT.)
₹25.000 INR em 7 dias
3,7
3,7

Tamluk, India
Membro desde nov. 25, 2018
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