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I want to launch a WhatsApp-based customer support assistant that can confidently greet users, understand their questions, and complete routine order-processing tasks on its own. Whenever the bot detects it can’t resolve something—whether that’s because the customer is asking an unusual question or simply requests a human—it must hand the conversation over to a live agent without losing any context. Core flow • The customer messages our official WhatsApp number. • The bot (built on the WhatsApp Business API, Twilio, Meta Cloud API or a comparable gateway) replies instantly, handles order look-ups, status checks, and new order placement. • If it hits a failure intent or receives a “talk to human” signal, it escalates, preserving chat history for the agent inside our existing help-desk interface (Freshdesk or Zendesk, I’m flexible). What I need from you 1. A production-ready WhatsApp chatbot that can: – Recognise and process order-related requests (pulling from or writing to our MySQL/Shopify/REST backend, whichever is fastest for you). – Use NLP (Dialogflow, Rasa, or similar) for intent detection and entity extraction. 2. Reliable fallback logic that routes unanswered questions to a human agent in real time. 3. Clear hand-off documentation and deployment instructions so my team can maintain the solution after delivery. Acceptance criteria • Orders can be created, updated, or queried completely by the bot. • Average response time stays under 2 seconds. • Human transfer triggers on confidence score < X or specific keywords, with full chat transcript visible to the agent. If you’ve built WhatsApp bots before and can demonstrate an end-to-end solution that meets these checkpoints, let’s talk.
ID do Projeto: 40180599
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18 freelancers estão ofertando em média ₹769 INR/hora for esse trabalho

Hello there , Good evening! I am skilled mobile coder with skills including AI Chatbot Development, PHP, MySQL, API Development, Java, Natural Language Processing, Software Architecture and C Programming. Please contact me to discuss more regarding this project. Please keep me informed
₹4.584 INR em 38 dias
4,4
4,4

Hi, hope you are doing great ! I propose a complete workflow for order/query management using n8n. It will continuously pull the messages, and run the flow with the help of LLM, NLP. Estumate total fixed cost: 30K only. In 4 to 5 days. Drop me a message and lets start to finish it asap. With regards Maroof K.
₹250 INR em 40 dias
5,2
5,2

Hello, I’d love to help you design and deploy a production-ready WhatsApp customer support assistant that can independently handle order-related workflows while seamlessly escalating to a human agent when needed—without losing context. I have hands-on experience building automation systems and backend-driven chat flows, and I’m confident I can deliver an end-to-end WhatsApp bot that meets your functional and performance requirements. **What you’ll get** ✔ A production-ready WhatsApp chatbot ✔ Sub-2-second average response time ✔ Robust fallback and escalation logic ✔ Clear deployment steps and maintenance documentation ✔ Clean, extensible architecture your team can manage post-handover I’ve built similar automation and messaging workflows before and can demonstrate how the full system—from WhatsApp message to backend action to human handoff—works in practice. If this aligns with what you’re looking for, I’d be happy to discuss timelines, architecture choices, and next steps. Best regards, **Rakesh Kumar**
₹400 INR em 40 dias
3,2
3,2

As a seasoned Full Stack Developer with more than six years of experience, I have successfully built and deployed AI chatbots similar to what you're seeking for your WhatsApp customer support and order bot project. My core proficiency lies in API development, as well as in AI-powered automation tools such as Dialogflow and Rasa for intent recognition and NLP. Moreover, I understand the value of maintaining a seamless conversation without compromising client context. My previous projects required me to construct reliable fallback logic to analyze unanswered or complex queries in real-time and promptly transfer them to human agents when necessary. Also, being skilled in systems like Freshdesk and Zendesk that you've mentioned allows me to provide clear hand-off documentation and instructions for you to effortlessly maintain the solution after delivery. Lastly, I pride myself on delivering production-ready solutions within agreed timelines without sacrificing quality. Your project aligns perfectly with my skillset which spans from AI chatbot development to backend architecture & cloud deployment.
₹350 INR em 40 dias
1,8
1,8

As a seasoned full-stack web developer with over 5 years of experience, I have successfully delivered multiple chatbot solutions utilizing various platforms and technologies, including PHP and MySQL. I am well-versed in working with third-party APIs, which will be essential for integrating the WhatsApp Business API, Twilio API, and Freshdesk / Zendesk into your project. My key skills also include NLP development with Dialogflow or Rasa, enabling bots to understand the users' intentions accurately for effective handling of order-related queries. I'm confident in meeting the requirements you've specified regarding order processing, status checks, and automated responses within an average response time of under 2 seconds. Moreover, my commitment doesn't end at project delivery. I understand the importance of detailed documentation and smooth handoff, so you can rely on me to provide clear instructions that will empower your team to maintain the solution effectively in the long run. With my focus on clean code, scalable architecture, and user-friendly interfaces, I believe I have the perfect blend of technical expertise and a progressive mindset to meet your project's needs perfectly. Let's connect and discuss how my proven skill set can transform your vision into a reality!
₹400 INR em 40 dias
1,0
1,0

Hello I have rental option for your requirement at 3500 only Pitch: Good day! My name is Kratika, and as a versatile freelance web developer, I'm no stranger to creating smart, efficient, and customer-centered digital solutions - much like the one you're seeking with your WhatsApp-based support assistant. Although I may not have specific experience with WhatsApp bots, my expertise in C Programming, Java, and especially PHP more than qualifies me for this project. With my skills, I can seamlessly integrate your MySQL/Shopify/REST backend with your preferred NLP system such as Dialogflow or Rasa for powerful intent detection and entity extraction.
₹200 INR em 40 dias
0,0
0,0

I can build a production-ready WhatsApp customer support bot that handles order creation, updates, and status checks automatically, with seamless escalation to human agents when needed. What I’ll deliver: WhatsApp bot via Meta Cloud API / Twilio NLP-based intent detection Backend integration (MySQL / Shopify / REST APIs) Smart fallback to Freshdesk or Zendesk with full chat history Human handoff triggered by confidence score or keywords Guarantees: Orders fully handled by bot < 2s response time Zero context loss on agent transfer Clear deployment & maintenance docs Let’s discuss your backend and helpdesk choice.
₹300 INR em 40 dias
0,0
0,0

I'm Hussein Tarek, a cybersecurity engineer and programmer skilled in securing systems, building apps, and AI automation for efficiency. My expertise aligns with your WhatsApp bot project for automated order handling and seamless human hand-off. Key Requirements Understood: Bot on WhatsApp API (Meta/Twilio) for greetings, queries, orders (integrate MySQL/Shopify/REST). NLP (Dialogflow/Rasa) for intents/entities. Fallback to Freshdesk/Zendesk with chat history. <2s responses, full order management. My Approach: Integrate API and backend securely (PHP/Java/MySQL). Develop AI chatbot with custom intents and fallback logic (confidence <70% or keywords). Test for speed/reliability; provide docs/deployment guide. Experience: Built AI bots automating workflows (80% efficiency gain). API integrations with Twilio/Meta, secure data handling. Similar support systems delivered. Let's build this! Available for discussion. Best, Hussein Tarek
₹250 INR em 40 dias
0,0
0,0

Good afternoon , I hope this proposal finds you well. I have checked your project titled (WhatsApp Support & Order Bot), which lies in my field of my certification & specialization. This is to inform you that I have KEENLY gone through your project description, CLEARLY understood all the project requirements as instructed in your project proposal and this is to let you know that I will perfectly deliver as desired. Being in possession of all stated required skills like; Software Architecture, AI Chatbot Development, Natural Language Processing, MySQL, Java, API Development, PHP and C Programming:, as this is my field of professional specialization having completed all certifications and developed adequate experience in the respective field, I hereby humbly request you to consider my bid for professional, quality and affordable services that meet all your requirements. I always guarantee timely delivery and unlimited revisions where necessary hence you are assured of utmost satisfaction when working with me. Please send me a message so that we can discuss more and seal the project. WELCOME.
₹4.584 INR em 40 dias
0,0
0,0

Proposal Hi, I can deliver a production-ready WhatsApp Support & Order Bot that handles order queries and order creation autonomously and escalates to a human agent instantly when needed—without losing context. What you’ll get: WhatsApp bot via Meta Cloud API / Twilio Order lookup, status check, and new order creation (MySQL / Shopify / REST) NLP-based intent detection (Dialogflow / Rasa) Confidence-score + keyword-based human handoff Full chat transcript passed to Freshdesk or Zendesk < 2s response time with async processing Clean deployment & handoff documentation Escalation logic: Low intent confidence Unrecognized queries Explicit “talk to human” requests → Conversation is routed live with full history preserved. I focus on reliable automation with human-first fallback, not fragile chatbot demos. The solution will be stable, maintainable, and ready for real customer traffic. If this matches what you’re building, let’s connect and finalize the stack. — Tripathi S.
₹300 INR em 40 dias
0,0
0,0

I have already built more than 10 chatbots using twilio whatsapp api and openai llm and also i did it with offline llm aswell. When we can built to save the data in a db and retrive using a rag system. Please feel to call me.
₹230 INR em 50 dias
0,0
0,0

Hello, I can build a production-ready WhatsApp customer support assistant that handles routine order tasks autonomously and seamlessly escalates to a human agent whenever needed—without losing context. How it will work • Customers message your official WhatsApp number. • The bot responds instantly via WhatsApp Business API / Twilio / Meta Cloud API. • It handles order lookups, status checks, and new order creation by integrating with your MySQL / Shopify / REST backend. • If it detects a failure intent, low confidence score, or a “talk to human” request, the conversation is escalated to a live agent with full chat history preserved in Freshdesk or Zendesk. What I’ll deliver • A robust WhatsApp chatbot using NLP (Dialogflow, Rasa, or equivalent) for intent detection and entity extraction. • Reliable fallback and escalation logic with real-time human handoff. • End-to-end backend integration for creating, updating, and querying orders. • Clear deployment, handoff, and maintenance documentation for your team. Acceptance goals • Orders fully managed by the bot. • Average response time under 2 seconds. • Human transfer triggered by confidence thresholds or keywords, with full conversation context. I’ve built end-to-end WhatsApp bot solutions before and can demonstrate a scalable, maintainable setup that meets these requirements. Looking forward to discussing this further. Best regards, Raksha
₹240 INR em 32 dias
0,0
0,0

I can build a production-ready WhatsApp Support & Order Bot using WhatsApp Business API (Twilio/Meta Cloud), with NLP-based intent detection (Dialogflow/Rasa) to handle order creation, updates, and status queries via MySQL/Shopify/REST APIs. The bot will respond in under 2 seconds, intelligently detect low-confidence or “talk to human” requests, and seamlessly hand over the full chat history to a live agent in Freshdesk or Zendesk. I will provide reliable fallback logic, clean architecture, and clear deployment & maintenance documentation for your team.
₹250 INR em 40 dias
0,0
0,0

We have carefully reviewed your full project scope. We are a development team specializing in omnichannel automation, and we are confident we can deliver both the self-contained Voice AI and the production-ready WhatsApp Assistant you require. We understand that you need distinct architectures for these two channels: a standalone, private stack for Voice, and a fully integrated setup for WhatsApp. How we will deliver on your requirements: 1. Standalone Voice AI (Inbound & Outbound) We will deploy a self-hosted voice solution on your cloud that handles unscripted conversations with low latency. We will implement the dual-track logic for Support and Sales, ensuring the agent can autonomously qualify leads or handle FAQs before logging data to your dashboard. 2. WhatsApp Business Automation We will build the assistant to interface directly with your backend (MySQL or Shopify) to handle real-time order creation and status lookups within the chat window. We will ensure response times stay under 2 seconds and implement a robust "Human Handoff" protocol that transfers the full chat history to your Freshdesk or Zendesk agents immediately upon failure detection. We are ready to discuss your specific order-processing logic and deployment preferences.
₹400 INR em 40 dias
0,1
0,1

Hello, I am a fresher and can build a WhatsApp customer support bot that handles order lookup, status check, and new orders. It will use AI/NLP to understand customer queries and transfer chats to a human agent if needed, keeping full chat history. I can integrate it with your backend (Shopify/MySQL/REST API) and helpdesk (Freshdesk/Zendesk). I offer my services at ₹120/hour and will provide a fully functional, easy-to-maintain solution.
₹200 INR em 24 dias
0,0
0,0

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