
Closed
Posted
Paid on delivery
AI Call Center Developer – Twilio, Dialogflow, CRM Integration (Outbound Loans & Credit Cards) Responsibilities: Set up VoIP/telephony layer (Twilio or Asterisk). Implement Speech-to-Text (STT) for real-time transcription. Integrate NLP engine (Dialogflow or Rasa) for intent detection. Add Text-to-Speech (TTS) for natural voice responses. Connect system to Zoho/HubSpot CRM for lead logging and callbacks. Build branching conversation flows for multiple campaigns: Personal loans. Business loans. Credit card offers. Provide basic analytics dashboard for call outcomes. Requirements: Proven experience with Twilio, Asterisk, or similar VoIP systems. Strong skills in Python/Node.js for API integration. Familiarity with Dialogflow, Rasa, or NLP frameworks. Experience with CRM integration (Zoho, HubSpot, Salesforce). Ability to deliver a modular, scalable solution that supports multiple campaigns. Nice to Have: Knowledge of financial services telecalling compliance (loan/credit card regulations). Experience with sentiment analysis and advanced AI features.
Project ID: 40413395
30 proposals
Remote project
Active 4 days ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
30 freelancers are bidding on average ₹25,391 INR for this job

With hands-on expertise in Twilio and Dialogflow integration, Python & Node.js API development, and CRM integration, I'm well-equipped to handle your AI Call Center project. How can we ensure regulatory compliance for financial services campaigns while maintaining seamless customer experiences? Regards, Yogesh Kumar
₹26,530 INR in 9 days
6.6
6.6

Your NLP engine will fail compliance audits if it doesn't handle opt-out requests within 3 seconds and log them to your CRM in real-time. Financial services telecalling has strict TCPA requirements - missed opt-outs mean $500-$1,500 fines per violation. Before architecting the solution, I need clarity on two things: What's your expected call volume per hour (100 calls vs 1,000 calls changes the infrastructure completely), and does your Zoho plan support webhook triggers for real-time lead updates, or will we need to batch sync every 5 minutes? Here's the architectural approach: - TWILIO + PYTHON: Build a Flask API that handles inbound webhooks, manages call state with Redis, and implements circuit breakers to prevent cascading failures when Dialogflow hits rate limits. - DIALOGFLOW NLP: Design intent hierarchies for loan qualification (income verification, credit score ranges, loan amounts) with fallback handlers that route to human agents when confidence drops below 70%. - ZOHO CRM INTEGRATION: Use their REST API v2 with OAuth2 refresh tokens to log call transcripts, update lead status, and trigger automated follow-up sequences based on conversation outcomes. - SALESFORCE COMPATIBILITY: Structure the data model so you can swap Zoho for Salesforce without rewriting business logic - I'll use an adapter pattern that abstracts CRM-specific calls. - COMPLIANCE LAYER: Implement DNC list checking before dialing, automatic call recording with consent prompts, and real-time opt-out detection using keyword spotting ("stop calling", "remove me"). I've built 3 similar AI telephony systems for fintech clients - one processed 50K outbound calls monthly with 99.2% uptime. I don't take on projects where compliance requirements are unclear. Let's schedule a 20-minute call to walk through your campaign scripts and identify edge cases before I commit to a timeline.
₹22,500 INR in 7 days
5.6
5.6

Hello there, we are a team of Senior Full Stack Web Developers and we can build your excellent scalable application for you. Please, send me a message to discuss the work and finish in no time. Thanks Ashish Kumar.
₹25,000 INR in 7 days
5.3
5.3

Hello There, You want an automated AI call center for loan and credit card lead generation. I will build a low latency outbound engine that handles natural conversations and syncs directly with your CRM. 1) Do you already have a verified Twilio subaccount and a business profile for outbound calling compliance? 2) Which specific Zoho or HubSpot modules should trigger the automated call sequence? 3) Should the bot handle live agent transfers for high intent customers or focus strictly on qualification? We will replace your manual cold calling team with a tireless AI workforce that reaches thousands of prospects every hour. Your sales pipeline will stay full as the system qualifies every lead and logs the results into your CRM, allowing your agents to focus only on closing deals. This setup ensures your outreach is consistent, professional, and scalable without the overhead of a traditional call center. I will develop the backend using Node.js to orchestrate the Twilio Voice API and manage the streaming bi directional audio. I will use the Deepgram SDK for near instantaneous speech to text transcription and Dialogflow CX for complex state management across your different loan campaigns. The final system will utilize Google Cloud TTS for high fidelity voice synthesis and a secure webhook layer to push call transcripts and lead scores directly into your Zoho or HubSpot environment. Best regards, Bharat Joshi
₹30,000 INR in 10 days
5.2
5.2

Hi, I can build a scalable AI call center system for outbound loan and credit campaigns with full telephony + NLP integration. Approach: VoIP layer using Twilio or Asterisk (based on cost/control) Real-time STT + TTS using Twilio/Google services for natural conversations NLP engine via Dialogflow or Rasa for intent detection and flow control Modular conversation flows for personal loans, business loans, and credit cards System Design: Event-driven backend (Python/Node.js) handling call states, retries, callbacks CRM integration with Zoho/HubSpot for lead logging, tagging, and follow-ups Configurable campaign engine (easy to add new scripts/flows) Features: Branching call logic with qualification paths Call outcome tracking (interested, not interested, callback, DND) Basic analytics dashboard (conversion rates, call stats) Optional sentiment analysis for smarter routing Deliverables: End-to-end working system (VoIP + AI + CRM) Configurable multi-campaign setup API + workflow documentation Deployment-ready (Docker/cloud compatible) I’ve built AI-driven automation and integration systems, so I can ensure reliability, low latency, and scalability. Ready to start immediately.
₹25,000 INR in 7 days
4.7
4.7

As an experienced Full-Stack developer with 7+ years in the industry, I have all the skills necessary to tackle your AI Call Center project. Throughout my professional career, I have successfully built various applications, SaaS platforms, and AI solutions which align perfectly with what your project requires. My services have been sought out by startups, agencies, and established businesses globally who can vouch for my proficiency. From an AI perspective, I boast specialization in natural language processing (NLP), computer vision, recommendation engines (among others) which exactly touch upon sentiment analysis and advanced AI features listed as desirable for your project. Additionally, I'm a well-versed expert in the tools you need like Node.js, Twilio and Dialogflow (Rasa) - their application within multiple campaigns such as personal loans, business loans and credit cards offers isn't new to me. Lastly and importantly, my portfolio counts with a traceable track record of delivering on time - 98% of my projects have shipped on or before the deadline. With your project's requirements, there is no room for error or delay; pick me and rest assured of timely quality delivery tailored specifically to your needs. Let's get this AI telephony system up-and-running efficiently!
₹35,000 INR in 7 days
4.2
4.2

Hi there, your job post caught my attention because I have built and deployed over 15 AI call center solutions using Twilio, Dialogflow and Python, handling outbound campaigns for financial services including personal loans, business loans and credit card offers. I recently helped a lending platform integrate Twilio voice with Dialogflow ES for intent detection, real time STT transcription, and Zoho CRM lead logging, processing 5000 plus outbound calls per week while maintaining compliance with telecalling regulations. I would love to help you improve your outbound campaigns with the same modular scalable approach. For your project I can set up the full stack including Twilio for VoIP, Google STT for transcription, Dialogflow for intent detection (personal loans, business loans, credit card offers as separate branching flows), TTS for natural responses, and direct integration with Zoho or HubSpot CRM for automatic lead logging and callback scheduling. I will also deliver a basic analytics dashboard showing call outcomes, intent distribution and conversion rates. The system will be built in Python with FastAPI for modular campaign switching and future scalability for sentiment analysis if needed. Best regards, Mobasher Reza
₹25,000 INR in 3 days
3.1
3.1

Hi, I can build your AI-powered call center system with a scalable architecture for outbound loan and credit campaigns. I have hands-on experience with Twilio-based calling systems, NLP bots, and CRM integrations. What I’ll deliver: VoIP setup using Twilio (or Asterisk if preferred) Real-time Speech-to-Text for transcription NLP integration (Dialogflow/Rasa) for smart intent detection Natural Text-to-Speech responses CRM integration (Zoho/HubSpot) for lead logging, tracking & callbacks Multi-campaign conversation flows (personal loans, business loans, credit cards) Admin-ready structure to easily manage campaigns Basic analytics dashboard for call results & performance Tech Stack: Python/Node.js, Twilio APIs, Dialogflow/Rasa, REST APIs, secure backend Timeline: 10–14 days Setup & calling infra AI flow + NLP training CRM integration Testing & optimization Cost: Fixed ₹36,500 I’ve built similar automated calling/AI assistant systems with CRM syncing and scalable flow design. I focus on reliability, clean architecture, and real-world performance. Ready to start immediately and deliver a robust solution.
₹36,500 INR in 12 days
3.0
3.0

Drawing from my extensive experience in Python and Machine Learning, I believe I'm the perfect fit for this project. Over the years, I've contributed immensely to architecting and deploying AI solutions much like the one you're seeking for. My familiarity with Twilio, Dialogflow and Rasa on VoIP systems has been instrumental in incorporating a Speech-to-Text function for real-time transcription, integrating NLP engine for intent detection, and adding Text-to-Speech for natural voice responses. Moreover, my skills in API integration with Python/Node.js perfectly align with your project's needs, enabling me to establish a robust telephony layer with Twilio or Asterisk while also connecting your systems to Zoho/HubSpot CRM for lead logging and callbacks. Let's not forget my experience in crafting branching conversation flows that cater to specific loan campaigns (e.g., Personal loans, Business loans, Credit card offers) - which is crucial to offering a more personalized customer experience. Additionally, I can assure you of delivering a modular and scalable solution that caters to simultaneous multiple campaigns. That coupled with my affinity towards leveraging data for analytics purposes means I can provide you with a well-rounded AI telephony architecture that thoroughly covers all your requirements.
₹12,500 INR in 7 days
1.9
1.9

I will develop an AI-powered telephony system using Twilio, integrating Dialogflow for intent detection and natural voice responses through Text-to-Speech, connecting it to Zoho CRM for lead logging and callbacks, and creating conversation flows for personal loans, business loans, and credit card offers, resulting in a modular and scalable solution with a basic analytics dashboard for outcomes.
₹25,000 INR in 7 days
0.2
0.2

Hello, Building an AI-driven outbound call center for financial products requires a reliable telephony core, accurate NLP, and tight CRM integration—I can deliver this as a modular, scalable system. I’ll set up the VoIP layer using Twilio (or Asterisk if preferred), enabling outbound dialing, call handling, and webhook-based event control. For real-time interaction, I’ll integrate STT for transcription and TTS for natural responses, combined with Dialogflow or Rasa for intent detection and conversational flow management. Each campaign (personal loans, business loans, credit cards) will have structured branching logic with configurable scripts, fallback handling, and retry logic. I’ll ensure seamless CRM integration (Zoho/HubSpot) for lead capture, call logs, disposition tagging, and automated callbacks. The system will be designed as modular services (API-first), making it easy to scale campaigns or extend features like sentiment analysis later. I’ll also provide a lightweight analytics dashboard to track call outcomes, conversions, and performance metrics. I have experience working with API integrations, automation systems, and AI-driven workflows, focusing on stability and real-world usability. Deliverables include a fully functional call flow system, clean documented code, and deployment support. Best Regards, JP
₹20,000 INR in 7 days
0.4
0.4

Hi, I can fix your Outbound Loan AI Telephony Developer project. I've solved this exact problem many times. Here is what I will do: Set up Twilio/Asterisk calling flow with real-time STT and TTS. Build Dialogflow/Rasa intent handling for personal loans, business loans, and credit cards. Integrate Zoho/HubSpot CRM for lead logging, callbacks, and campaign tracking. 10 days free support after delivery Milestone-based payment Reply "YES" and Best regards, syed ribal
₹37,500 INR in 5 days
0.0
0.0

With my extensive experience in AI automation and deep knowledge of Python, I am confident that I can create a sleek, efficient, and easily-scalable system for your outbound loan AI telephony. I have worked with advanced technologies such as Twilio, Dialogflow, and CRM solutions to streamline productivity and enhance customer experiences. Furthermore, my proficiency in API integration will allow me to craft a well-built VoIP/telephony layer that effectively leverages Speech-to-Text (STT) for real-time transcription, Text-to-Speech (TTS) capabilities for natural voice responses, and an NLP engine (Dialogflow or Rasa) for intent detection. This would ensure smooth communication flow throughout the multiple loan campaigns - personal loans, business loans, and credit card offers. Lastly, I pride myself on not just building AI models but creating entire working systems that are modular and scalable; a vital aspect needed for a project like yours where supporting multiple campaigns effectively is crucial. My track record includes delivering projects that save time, reduce manual effort significantly while perfectly adhering to compliance regulations. Choose me for this project and you won't just get an AI Call Center Developer -- you'll get someone who understands the intricacies of financial services telecalling compliance and can implement sentiment analysis alongside other advanced AI features if needed.
₹25,000 INR in 7 days
0.0
0.0

Merhaba, DOĞRU YERDESİNİZ! Benzer projelerde defalarca çalıştım ve bu işi baştan sona verimli ve doğru bir şekilde nasıl teslim edeceğimi biliyorum. Freelancer.com'da yeni olsam da, diğer serbest çalışma platformlarından 17+ yıllık deneyimimle müşterilerim için yüksek kaliteli projeler ve gerçek sonuçlar elde ettim. Doğru bir kapsam, zaman çizelgesi ve maliyet sunabilmek için birkaç ÖNEMLİ SORU sormak istiyorum. Freelancer'ın karakter sınırlaması nedeniyle her şeyi burada ele almak zor. Şu konularda size yardımcı olabilmem için sohbet üzerinden iletişime geçelim: • İlgili geçmiş çalışmalarımı paylaşmak • Tam gereksinimlerinizi anlamak • Açık ve etkili bir eylem planı önermek Yaklaşımımın pratik, şeffaf ve sonuç odaklı olduğunu göreceğinizden eminim. Eğer bu işi DOĞRU şekilde halletmeye hazırsanız, başlamaktan mutluluk duyarım. Sizinle BAĞLANTI kurmayı dört gözle bekliyorum. Saygılarımla, Amit Ranjan
₹25,000 INR in 7 days
0.0
0.0

⭐ I handled a similar project ⭐, Happy to show you what works before you commit. I developed a scalable AI-driven call center integrating Twilio, Dialogflow, and CRM systems for financial campaigns. The project aligns well with your multi-campaign telecom and NLP integration needs. Familiarity with VoIP setup and CRM linkage is crucial to delivering your desired functionality. Specializing in these solutions, I emphasize secure, high-performance setups with seamless user interactions. Let’s discuss your goals in detail; worst case, you walk away with a free consultation and a clearer understanding of your project. Kind regards, Curtley
₹26,250 INR in 30 days
0.0
0.0

Throughout my career, I have become well-versed in the languages and frameworks that will be key to your AI Call Center project. My extensive experience with Twilio and Asterisk, combined with my skills in Python and Node.js for API integration, make me the ideal candidate to set up the VoIP/telephony layer and integrate the necessary NLP engine. Moreover, my familiarity with Dialogflow, Rasa, and other NLP frameworks is a strong asset to implement Speech-to-Text (STT) for real-time transcription, Integrate NLP engine (Dialogflow or Rasa) for intent detection and Add Text-to-Speech (TTS) features. Connecting these components into a cohesive system with Zoho/HubSpot CRM for integral functions like lead logging and callbacks is another area where my expertise shines.
₹27,500 INR in 7 days
0.0
0.0

Hi there, I’ve thoroughly reviewed your project for an AI Call Center integrating Twilio, Dialogflow, and CRM systems. From my experience, building a modular, scalable telephony solution demands precision—there’s no room for error. I recommend focusing initially on Twilio for its robust API and smoother CRM integration before expanding to Asterisk, ensuring a future-proof platform that won't require costly revisions later. Understanding your need for real-time transcription and natural conversations, I’d suggest exploring advanced sentiment analysis early, which can enhance your loan and credit card campaigns’ customer engagement. Could you clarify which CRM you prioritize—Zoho, HubSpot, or Salesforce—and are there specific compliance needs we should embed from the start? With extensive expertise in VoIP and AI-driven call centers, I guarantee a reliable, scalable solution delivered with respect for your investment and timeline. You’ll receive competitive pricing paired with exceptional quality, earning a partnership built on trust and success. Looking forward to your insights. Best regards, Dartagnan Marneweck
₹15,000 INR in 14 days
0.0
0.0

Hello, I’m interested in your AI call center project and I believe I’m a great fit because I have hands-on experience working with Twilio, Zoho CRM, and building voice agents for automated calling systems. I have developed solutions using Twilio for outbound and inbound calls, integrated Speech-to-Text and Text-to-Speech for real-time conversations, and used NLP tools like Dialogflow to create smart, human-like interactions. I have also connected systems with Zoho and HubSpot CRM for lead tracking, call logging, and follow-ups. I can build a scalable system with clear conversation flows for personal loans, business loans, and credit card campaigns, along with a simple dashboard to track results. I focus on clean, reliable solutions and can deliver this project efficiently within your requirements. I’d be happy to discuss further details with you.
₹25,000 INR in 30 days
0.0
0.0

Building an AI call center for loans and credit cards isn’t just about stitching tools together—the real challenge is keeping conversations natural and responsive while handling real-time transcription, intent detection, and CRM updates without lag or drop-offs. I’d approach this with a modular setup: Twilio for the telephony layer, real-time STT feeding into Dialogflow/Rasa for intent handling, and TTS for dynamic responses. Each campaign (loans, cards) would run on structured conversation flows with fallback handling, while CRM integration (Zoho/HubSpot) logs leads and triggers callbacks instantly. An analytics layer would track outcomes, conversions, and call quality. I’ve worked with API-driven systems and structured automation flows, so I’m comfortable building something scalable across multiple campaigns. Happy to outline a sample call flow or system architecture if helpful.
₹23,000 INR in 7 days
0.0
0.0

IF YOU'RE NOT HAPPY YOU DON'T PAY. I see you need a scalable AI call center integrating Twilio, Dialogflow, and CRM systems for outbound loan and credit card campaigns — with emphasis on seamless conversation flows and real-time insights. My small team will build a modular system using Python and Node.js, connecting Twilio’s VoIP and Dialogflow’s NLP to your CRM, automating lead logging and campaign-specific branching while delivering an easy-to-use analytics dashboard. While new on Freelancer, I’ve handled similar telephony and AI integrations off-platform, driving measurable call outcomes. Let’s chat! Worst case, you get a free consultation. Regards Pietie L.
₹28,150 INR in 30 days
0.0
0.0

Jaipur, India
Payment method verified
Member since Sep 23, 2022
₹600-1500 INR
₹1500-12500 INR
₹600-1500 INR
₹1500-12500 INR
₹600-1500 INR
$30-250 USD
$15-25 USD / hour
$2-8 CAD / hour
₹1250-2500 INR / hour
$30-250 CAD
$250-750 USD
$30-250 AUD
$10-30 USD
$250-750 USD
₹750-1250 INR / hour
₹400-750 INR / hour
₹150000-250000 INR
$250-750 USD
$30-250 CAD
$30-250 CAD
$250-750 USD
₹1500-12500 INR
₹37500-75000 INR
₹12500-37500 INR
₹1500-12500 INR