Guest Support Specialist | Airbnb
Pago na entrega
We are a short-term rental company , based in Lisbon Portugal, managing several Airbnb properties in town.
We are currently looking for a Guest Support Specialist to provide remote assistance to Guests.
- Assistance at check-in and check-out inquiries (access codes, accommodation doubts)
- Information on rates and availability of available accommodations
- Respond to guests phone calls/messages/emails
- Escalate issues
- Laptop + headsets
- Strong Internet connection
- Solid Verbal and Written knowledge - English (Portuguese and French are valued);
- Agility with Internet tools.
- Experience in Tourism and/or Customer Support
- Skill in handling booking platforms Airbnb, [login to view URL] and PMS
- Responsible, Available, Empathetic@ Pro-activ@, Creative@
- Multi-Tasking, strong organizational and time management skills
Working hours: 7/days week from 5pm - 00AM (PT Hour)
ID do Projeto: #36619086