Telehealth Head of Customer Experience Role

@furqansyed

Hi, I’m a Digital Strategist and Engineer with over 15 years of experience, specializing in projects similar to yours. I am confident that my expertise aligns well with your needs. Please review my profile for more details. I’m available for a discussion at your convenience and can begin work immediately. Looking forward to your response. Best regards, Furqan

@Technoop

Hello, Your role stood out because it focuses on owning and building the entire patient experience, not just managing support tickets. I enjoy working in environments where processes are still evolving and where strong systems can make a real difference as the company grows. I can contribute by helping design structured CS workflows using Zendesk across email, chat, SMS, and phone so tickets are prioritized properly and response times remain consistent. I’m also interested in building a clear knowledge base and FAQ system to reduce repetitive tickets while keeping patients well informed. Beyond support operations, I focus on improving the full patient journey — onboarding communication, follow-ups, and cancellation save flows that improve retention and reduce churn. I also believe analyzing ticket patterns and patient behavior is important to identify friction points early and improve the overall experience. I’m comfortable working hands-on in the queue while also developing better workflows, training processes, and documentation as the team grows. I would also be happy to learn your current patient flow, tools, and clinical platform integration so the support system can be structured effectively from the start. I can align my working hours with US business time and assist with structuring additional coverage as the team expands. My expected compensation falls within your listed range. Best regards, Anoop

@mobasherreza10

As an experienced Digital and Product Innovation Partner, I have a unique perspective on optimizing the customer journey towards creating and implementing telehealth solutions. Having successfully transformed ideas into tangible digital ecosystems, I understand the multi-layered nature of equipping customers with information, support and confidence across all touchpoints. My core skills in developing digital systems as well as my experience using Zendesk dovetail perfectly with your vision for transforming the patient experience. Finally, working within lean teams has equipped me with hands-on knowledge of how to create best-in-class customer experiences while keeping operational costs balanced. Through my commitment to transparency and actionable reporting, you get weekly insights that go beyond mere numbers – enabling us to course correct ahead of potential bottlenecks. Let's build exceptional experiences together!

@jinufeb14

With a proven track record of transforming customer service operations, my background as a software engineer provides unique advantages that would be especially valuable in your telehealth startup. My experience aligns well with what you're looking for as I've successfully designed and implemented end-to-end customer service workflows using platforms like Zendesk – your preferred choice. Moreover, I have a wide range of skills including HIPAA compliance training, product knowledge, and data analytics that will fit perfectly into your customer experience executive role. As a tech-savvy virtual assistant, I understand the impact of effective automation on operational efficiency. Combining this knowledge with my proficiency in CS Tech stack management and experience in building self-service databases, I can not only build key infrastructure needed for your telehealth company but also manage it efficiently to boost customer satisfaction rates. My expertise in insurance software systems is an added advantage when ensuring compliance with strict regulatory demands.

@Huyennn16

Hello, I am interested in your project. I have experience with data entry and product sourcing. I work carefully and can start immediately. I will ensure accurate results and good communication. I hope to work with you.

@jessicaejele14

Hi, I specialize in customer experience and operations management, with strong experience designing workflows, recruiting and training support teams, and managing end‑to‑end service delivery in subscription‑based health and digital environments. I’ve built escalation protocols, implemented knowledge bases to deflect routine tickets, and introduced structured triaging systems that reduced response times and improved satisfaction scores. My approach includes working directly in the queue to understand patient needs, then using those insights to refine processes, train agents, and build retention systems. I focus on proactive outreach, cancellation save flows, and win‑back sequences to reduce churn, while tying CS performance directly to revenue metrics. I’m comfortable with Zendesk, analytics dashboards, and HIPAA compliance, and I ensure coverage across both Eastern and Pacific US time zones by managing and coordinating remote teams. Because this role requires hands‑on leadership, responsiveness, and measurable impact, I am prepared to deliver a best‑in‑class patient experience that drives retention and growth. Best regards, Jessica

@ariannemaef

I am a strong candidate for the Head of Customer Support role because I combine leadership, operational organization, and a patient-first mindset. I have the ability to build and manage support teams, implement efficient workflows, and ensure fast, reliable service across multiple channels. I focus on improving customer satisfaction through data-driven decisions, staff training, and clear escalation processes. My approach emphasizes empathy, accountability, and collaboration with clinical and technical teams, which is essential in telehealth. By strengthening service quality and response times, I can help create a seamless experience for both patients and healthcare providers while supporting the organization’s growth.

@eidua12

Hello, I am Audie Pino, a highly experienced sales, billing, retention, data entry, admin and ad hoc tasks representative—also handled high volume inbound and outbound calls for the three of the toughest line of business (AT&T, T-Mobile and Experian). Working in fast-paced call center environments trained me to manage high ticket volumes, resolve escalations, maintain customer satisfaction, and operate within strict performance metrics such as CSAT, response time, and first-call resolution. I don't have CHPT experience but I am more than willing to learn, because I believe in the saying "practice makes perfect". I am fast learner, detailed-driven, oeganized very respectful to elders. If given a chance, I can do the job with less supervision. Best regards, Audie Pino

@sarmadsamee

Hello, I have 7+ years of experience in customer support, sales, and operations, working with clients across the US, Canada, UK, and Australia in SaaS, subscription, and ecommerce businesses. I have managed ticket queues, customer communication, workflow improvements, and support processes, helping improve response times and overall customer experience. I’m comfortable working with support platforms, coordinating with teams, and handling escalations when needed. I am available during US business hours, experienced in remote collaboration, and my expected compensation falls within your stated range. I look forward to hearting back and working with you. Best regards, Sarmad Samee

@sitaram5144

Hello, I’m very interested in the Head of Customer Experience role. I have 12+ years of experience managing customer operations in subscription-based and healthcare services, including telehealth. I’ve built end-to-end CS workflows across email, chat, and phone, implemented knowledge bases and automation to reduce ticket volume, and established escalation protocols for sensitive issues. I have hired, trained, and managed remote CS teams across multiple time zones, run QA reviews, and used KPIs such as CSAT, NPS, FCR, and churn data to drive improvements. For example, I implemented a proactive patient outreach cadence and milestone check-ins, reducing churn by 15% and improving first-contact resolution. I’m available during US Eastern business hours and can coordinate coverage to include Pacific hours as needed. I’m seeking a monthly rate within $2,000, depending on the scope. I thrive in hands-on, fast-moving environments and would love to help create a best-in-class patient experience for your telehealth brand. Best regards, Sitaram Banskota

@astrial26

Hi, I’m reaching out regarding the CS Management role. With my background in US Healthcare (Medicare/DSNP) with United Healthcare, I’m confident I can help you scale from 100 to 500+ customers. Why I’m a great fit: Healthcare Expert: 2+ years with United Healthcare; comfortable with benefits, coverage, and HIPAA standards. Process Designer: I don't just manage teams—I build Zendesk workflows, track KPIs, and design guest/patient relations from scratch. High-Stakes Support: Experienced in navigating sensitive health conversations and complex billing disputes with empathy. I’d love to chat about streamlining your current workflows. Best regards,