ISP Customer Android App

I need an Android application that lets my internet subscribers manage every aspect of their account from a single, branded interface. After signing in with their phone number and a one-time password, a customer should be able to see plan details, real-time data usage, past invoices, and initiate renewals or upgrades without leaving the app. Integrated support is just as important: a built-in live chat window will connect users to our help-desk team, while a lightweight ticketing system records issues, assigns reference numbers, and pushes status updates via notifications. Both support channels must sync with our existing CRM; I can supply API documentation and test credentials. Clean, modern UI/UX, Kotlin (or Java) code that meets Play Store guidelines, Firebase (or equivalent) OTP authentication, push notifications, and crash analytics are expected. Deliverables • Full Android Studio project with well-commented source • Production-ready APK/AAB, signed and aligned • API integration documentation and Postman collection • Brief hand-off session or video walk-through so my in-house team can maintain the app Acceptance criteria • Successful OTP login on first attempt for 95 % of test users • Live chat latency under two seconds on a 4G connection • Tickets created in-app appear in our CRM within one minute • No critical or major issues in Google Play Pre-Launch Report If this scope matches your expertise, tell me how you would approach the chat and ticket modules and the timeline you foresee.

Project ID: 40503700