Desarrollo de CRM para Telecomunicaciones

@augurstech

A Warm Hello! We are readily available to start working on this project! We will design and develop your CRM-style web application tailored to telecommunications sales operations. Your goal of replacing day-to-day reliance on your current CRM with a more focused, scalable system is exactly the type of challenge we specialize in—especially where structured pipelines, integrations, and complex business logic intersect. MVP Feature Development - Sales Opportunity & Pipeline Management - Activity & Communication Tracking - Task & Calendar System - Deal Management - Dashboards & Alerts Integrations We design systems API-first to ensure flexibility and future expansion: - Existing CRM (REST API): Bi-directional sync or phased migration strategy - WhatsApp API: Activity logging and potential messaging workflows - Internal Messaging System: Built-in or integrated depending on your preference - Future PBX Integration (optional): Architecture prepared for voice/event ingestion If this aligns with your expectations, we’d be glad to schedule a working session to refine scope and define the next steps. Best regards, Ana

@AwaisChaudhry

With a team of dedicated professionals spanning multiple domains, including CRM development, I believe ZAWN Tech is the ideal candidate for your Telecomunicaciones CRM project. We value the intricate nature of complex business logic and understand the need for scalability and integration in system design. Our experience in developing robust, responsive web applications with API-first architecture aligns perfectly with your requirements. Additionally, we've worked extensively with APIs and have a compelling track record of implementing successful integrations, which can enhance your existing workflows and streamline operations. Moreover, our background in software architecture ensures not only the delivery of agile and effective systems but also code that is maintainable and well-documented as per your request. In terms of scale, we have successfully managed projects with user count matching yours - between 10 to 50 users. Combining our knowledge on CRM systems and data-driven approach to decision-making, we plan to deliver you precisely what you need to foster better customer relationships along with the necessary business insights gleaned from the dashboard metrics at an estimated cost which will be determined after a detailed analysis of project scope.

@n2rtechnologies

Hi, You need a CRM that actually handles your telecom sales pipeline—not some bloated generic tool. Before we build: are you tracking deal velocity by product line, or is this more about basic opportunity management and forecasting? We've built these systems. Let's talk details. Best Regards, Hasan

@kamran2012

Hello, Desarrollaré el CRM de telecomunicaciones con gestión de oportunidades, pipeline multi-estado, registro de actividad, sistema de tareas y dashboard de métricas comerciales — todo con arquitectura API-first para conectar con su CRM actual, WhatsApp API y mensajería interna. Para el escalado de oportunidades entre niveles, implementaré un motor de reglas configurable — no hardcoded — donde cada transición (atención → comercial → responsable) dispare notificaciones automáticas y registre timestamps. Esto permite medir tiempos de respuesta por nivel y detectar cuellos de botella directamente desde el dashboard, sin desarrollo adicional cuando cambien los flujos. Questions: 1) ¿El CRM actual expone endpoints REST para lectura y escritura, o solo consulta? Looking forward to talking through the details. Kamran

@diektech

Hi, This is Elias from Miami. I checked your project description and understand you’re looking to develop a web-based CRM application focused on managing commercial opportunities. This sounds like an exciting project that can significantly enhance business processes. I’ve worked on several similar CRM platforms and understand the key technical challenges involved. My approach will involve collaborating closely with you to ensure the system meets your specific needs while being scalable and user-friendly. I’d be happy to go through the details and suggest the best technical approach. I have a few questions to get a better understanding: Q1 – What specific user roles do you envision for the CRM? Q2 – Are there any existing systems you want to integrate with? Q3 – What features do you consider essential for the opportunity management process? Looking forward to hearing from you.

@shrec

Hi, We specialize in building scalable, API-first CRM systems with complex workflows and integrations. Your telecom CRM (pipeline, activities, tasks, offers, dashboards, alerts, and role-based flows) is exactly our domain. We can deliver a clean, responsive MVP with REST APIs, relational DB, and integrations (existing CRM, WhatsApp, internal chat), designed to replace your current system. Happy to align quickly on workflows and architecture before starting. Best.

@widuIT

Hola, este proyecto lo encararía como un CRM operativo para telecomunicaciones, no como una simple base de oportunidades. La clave es ordenar el flujo comercial completo: entrada del lead, actividades, tareas, escalado, ofertas versionadas, cierre y métricas, manteniendo integración con el CRM actual sin quedar atados a su lógica interna. Técnicamente lo construiría con un backend API-first, base relacional y módulos separados para oportunidades, workflow de estados, actividades, agenda, ofertas, reporting e integraciones. El CRM existente entraría mediante un adapter REST para sincronizar datos clave de forma controlada, y WhatsApp mediante webhooks/eventos para registrar conversaciones, estados y seguimientos sin mezclar esa lógica dentro de las pantallas. Para que funcione en operación real, diseñaría una ficha de oportunidad con timeline centralizado, tareas vencidas, próximas acciones, historial de ofertas y reglas claras de escalado entre atención, comercial y responsable. Los dashboards deberían alimentarse desde eventos confiables, no desde métricas calculadas de forma aislada. La idea es construir una herramienta adoptable por el equipo comercial, mantenible técnicamente y preparada para sumar centralita u otras integraciones sin rehacer el core. Nico – widuIT - Top Freelancer LATAM

@SBITServices

Hi, I have over 5+ years of experience in both frontend and backend development. I will do the specified tasks. Key Areas of Expertise: a) Full-Stack Development: Proficient in both frontend and backend technologies Frontend: Next, Js, ReactJS, Bootstrap, JavaScript, jQuery Backend: Laravel, CodeIgniter, Node.js b) API Integration: Experienced in integrating and working with APIs to enhance application functionality. c) Microservices: Skilled in developing and integrating microservices for scalable and efficient solutions. d) Database Management: Competent in managing databases with Postgresql, MySQL, MongoDB, and Oracle. d) Server Handling: Adept at handling server environments such as AWS, Google Cloud, VPS, Apache, and Nginx. Let’s discuss how I can help achieve your project goals and add value.

@muhammadhari336

Anteriormente desarrollé un CRM de ventas de telecomunicaciones similar basado en la nube. Puedo compartir rápidamente una demostración de las funciones? ¡Contáctame!

@installerpoint

Hello, After reviewing your requirements, it’s clear that you’re not looking for a basic CRM, but a centralized commercial operations platform tailored to the telecom sector—focused on lead management, activity tracking, and real-time visibility. I have experience building systems with complex business logic and API integrations, and I can help you design a scalable, clean, and future-ready CRM solution. Why I’m a Good Fit I approach projects like this as business systems, not just software—focusing on workflow efficiency, usability, and long-term scalability, especially for teams managing high volumes of opportunities. Looking forward to collaborating with you. Best regards ADEEL

@raheel2k29

Hello, I can develop your telecommunications CRM web application (MVP + scalable architecture) with a strong focus on clean API-first design, modular growth, and reliable business logic for sales pipelines and customer operations. Why I’m a good fit for this project This is exactly the type of system I build: role-based, API-driven business platforms with complex workflows (leads → opportunities → tasks → closures → reporting). I focus on making systems that are not just functional, but easy to extend when your team grows or when you add new integrations like WhatsApp or external CRM sync. Deliverables Fully working CRM MVP Clean, documented source code Database schema and API documentation Role-based admin panel Deployment-ready system Basic onboarding guide for users/admins Estimated budget & timeline (initial) I am ready to start with the analysis phase immediately, define the system structure with you in detail, and then move into development in clear, milestone-based steps to ensure full transparency and control over the project. Looking forward to working with you and building a system that becomes a reliable core tool for your sales and operations team. Best regardfs RAHEEL

@einnovention

With over 10 years of experience in API development and web design, my team at Einnovention has the expertise to create a CRM that aligns perfectly with your telecom needs. Our knowledge of managing complex business logic systems and integrating APIs will allow us to seamlessly incorporate your existing CRM, WhatsApp API, and chat system into a cohesive and user-friendly platform. Furthermore, we foresee potential integrations like centralitas in the future. What distinguishes us from other freelancers is our dedication to building long-lasting relationships with our clients. We offer free consultations before sealing the deal, unlimited revisions, and two weeks of complimentary support after delivery - commitment through-and-through. Just as important, we appreciate that a project of this scope requires open communication, milestone-oriented progress tracking. Rest assured, you can count on us for transparent collaboration.

@kareemmaize

Hola - en este tipo de CRM, el reto real no es el pipeline en sí, es mantener coherencia cuando una oportunidad pasa entre atención, comercial y responsable sin perder contexto ni actividad. Empezaría asegurando que cada cambio de estado quede trazado y sincronizado con el CRM existente vía API. Un lead entra desde API o manual - se asigna - se registra actividad (llamada/WhatsApp) - avanza en pipeline - genera oferta versionada - se cierra con motivo - dashboard refleja conversión. Looks correct, but fails when múltiples usuarios editan la misma oportunidad o integraciones duplican eventos, por eso manejo control de concurrencia e idempotencia en APIs. Un fallo en WhatsApp puede causar pérdida de seguimiento en real use, so I queue and retry with logging. Input - leads, actividades. Processing - lógica CRM + integraciones. Output - pipeline consistente. The part to get right early is el modelo de estados y ownership.

@corpmember29

BUILD A TELECOM CRM THAT TURNS EVERY LEAD INTO A TRACKED, ACTIONABLE AND CONVERTIBLE SALES OPPORTUNITY As per your requirements, I understand you need a scalable web-based CRM for telecom sales and customer operations that replaces your current system and centralizes leads, pipeline tracking, activities, and team coordination with strong API integrations. With 12+ years in IT and enterprise system development, I have built CRM-like platforms, workflow engines, and API-driven business applications with complex business logic, role-based access, and real-time dashboards. Proposed approach: I will design an API-first, scalable CRM using a modular architecture (backend + responsive web app). The system will include lead & opportunity management with multi-stage pipelines, activity tracking (calls, WhatsApp, notes), task/agenda system, offer/version control, and closure tracking with reason analysis. User roles: • Customer Support (lead entry, follow-ups) • Sales Executive (pipeline management, deal closure) • Manager (oversight, approvals, analytics dashboards) Workflow: lead capture → assignment → activity tracking → offer creation → negotiation → closure → reporting & insights. Core features: real-time pipeline dashboard, automated alerts for inactive leads & overdue tasks, productivity analytics, escalation workflow between teams, and full audit trail of all activities. Integrations:

@jcrbahia

Cuento con amplia experiencia en el desarrollo de CRMs para equipos comerciales en sectores técnicos, especialmente telecomunicaciones. Ya he implementado sistemas similares con gestión de oportunidades, pipelines dinámicos, registro de actividades y dashboards de productividad. De hecho, **tenemos un demo funcional de una plataforma comparable** CON IA INCORPORADA, lista para mostrarte bajo confidencialidad, donde puedes ver en vivo: - Gestión de leads por estado - Actividades (llamadas, WhatsApp, notas) - Tareas y agenda por usuario - Ofertas versionadas - Cierre con motivos y seguimiento de conversiones - Escalado entre niveles (atención → comercial → manager) - Integración real con WhatsApp API y sistema interno de mensajería El sistema está construido con enfoque API-first, backend escalable y base de datos relacional, pensado para crecer con tu equipo. Diseño responsive, código limpio y documentado, listo para integrar con tu CRM actual vía REST. Puedo adaptar rápidamente esta arquitectura a tus procesos específicos, acelerando significativamente el tiempo de lanzamiento. Listo para comenzar cuanto antes. Quedo atento para coordinar una demo y alinear necesidades.

@vladang

Cuando el equipo comercial trabaja entre llamadas, WhatsApp y seguimiento manual, el riesgo no es falta de datos, sino pérdida de contexto y oportunidades. Aquí el CRM debe ordenar el flujo real de trabajo, no añadir fricción. Plantearía un backend API-first en PHP + MySQL con modelo claro de oportunidades, actividades y estados para asegurar trazabilidad completa. El pipeline será flexible por roles, con reglas simples de escalado y alertas automáticas (inactividad, tareas vencidas). Integraría el CRM actual y WhatsApp como fuentes de actividad unificadas, evitando duplicidades. El dashboard se construye sobre eventos reales, no cálculos manuales. Como mejora, incluiría timeline consolidado por oportunidad para reducir tiempo de lectura y decisión. He trabajado en sistemas similares donde la clave fue mantener lógica clara y auditable. Estimación inicial MVP: €12k–€20k según alcance final. Q1: ¿El CRM actual permite escritura o solo lectura vía API? Q2: ¿Cómo gestionan hoy los estados del pipeline y escalado? Q3: ¿Qué volumen diario de actividades esperan por usuario?

@taimoorkhan311

Hello, With 4 years of experience in Web Development, Backend Development, and CRM systems, I have a strong background in creating custom solutions tailored to specific business needs. I understand your requirement for developing a CRM application for the telecommunications sector, focusing on managing commercial opportunities efficiently. I have carefully reviewed the project description and believe I can deliver a professional solution that meets all the outlined functionalities, including lead management, pipeline tracking, activity recording, task management, and integration with existing systems. My expertise in PHP, MySQL, API Development, and Software Architecture makes me confident in handling this project effectively. Let's connect in the chat to discuss your project requirements further. Looking forward to the opportunity to collaborate on this project. Best regards, Taimoor from Pixels Soft

@marjanahmed13

Hi! My name is Marjan and I'm here to offer you my services as a skilled applicant with over a decade of experience working on Freelancer.com. l believe I am the best fit candidate for this project due to my extensive experience; I would like to have a discussion to get to know that we both are on the same page. Once the scope will be locked, I will start working on it right away.

@rbtech1984

¡Hola! ★★★★ ( CRM para telecomunicaciones escalable, con arquitectura API-first y flujos de trabajo empresariales complejos ) ★★★★ Necesita un sistema CRM completo para operaciones de telecomunicaciones, destinado a gestionar clientes potenciales (leads), el embudo de ventas, tareas, comunicaciones e informes. Este sistema debe reemplazar su CRM actual y ser compatible con flujos de trabajo multirol, integraciones vía API (incluyendo WhatsApp) y una escalabilidad futura, todo ello respaldado por un backend limpio y con arquitectura API-first. Servicios: ⚜ Diseño de la arquitectura del sistema CRM (escalable y modular) ⚜ Módulos de gestión de leads, embudos de ventas y oportunidades ⚜ Seguimiento de tareas, agenda y actividades (llamadas, WhatsApp, notas) ⚜ Sistema basado en roles (soporte, ventas, gerencia) ⚜ Desarrollo de API REST para integraciones (CRM + WhatsApp) ⚜ Panel de control (Dashboard) con KPIs, y métricas de conversión y productividad Cuento con experiencia en la construcción de sistemas tipo CRM y aplicaciones con un fuerte componente de backend, donde los flujos de trabajo, los roles de usuario y las integraciones vía API resultan elementos críticos. Saludos cordiales, Farhin B.