ViciDial Backend Expert Needed

@AwaisChaudhry

Hello, Your ViciDial environment requires disciplined staging, measurable performance tuning, and a safe production rollout. I can take ownership of the Backend Development work across configuration, campaign behavior, integrations, and operational reliability. I will first baseline dialer load, logs, campaign ratios, database performance, and API behavior on staging. The Asterisk PBX and ViciDial settings will then be reviewed carefully so dialing remains efficient without overloading the platform. For Database Management, I will implement automated backups with scheduled test restores, optimize MySQL tables, indexes, and SQL queries, and validate legacy migration with reconciliation checks. I can also refactor the CRM integration using PHP and JavaScript where appropriate, supporting lead, disposition, and agent-status flows with reliable JSON/XML responses, authentication, error handling, load testing, and clear endpoint documentation. After deployment, I will monitor the 72-hour acceptance window against your zero-critical-error and sub-1.0 peak-load targets. Which ViciDial version, CRM integration protocol, and peak concurrent-agent volume should the staging validation represent? I communicate clearly, document changes, and will keep staging and production changes controlled and reversible. Regards, Muhammad Awais

@a4logic

Hello, As a seasoned developer with over 8 years of experience in PHP - the backbone of ViciDial, I am confident that I possess the necessary acumen and knowledgebase to evolve your system. When working with backend systems like ViciDial, I prioritize clean and maintainable code, just like you. Leveraging my extensive expertise in API integrations and having built numerous Rest/SOAP hooks for data push and management to external CRMs, I guarantee a solid foundation for your backend. In addition to my proficiency in PHP, my familiarity with databases (specifically MySQL) arises from a fundamental understanding of performance optimization. This includes optimizing tables, fine-tuning indexes, and queries, all the methods that are critical to ensuring faster loading times for your lists as well as real-time reporting capabilities. Moreover, MY skills in cloud deployment will be valuable as we build up your staging server in order to conduct seamless testing before deploying to production box. Lastly, but importantly, I have a track record of successful and meticulous system configurations. I already have a thorough comprehension of what it takes not only to provision or harden the existing server stack but also ensure correct permission tiers on user accounts which I'll do diligently once granted SSH access to both stages. To further complement these abilities, I commit quick communication throughout the project so as not to lose Thanks!

@techplusintl

★★★ ViciDial SPECIALIST ★★★ Hi, To optimize the ViciDial backend, I will begin by assessing the current server configuration and implementing necessary security measures. I will ensure that user accounts are correctly set up with appropriate permissions and fine-tune the dial plan settings for optimal campaign performance. For database management, I will establish an automated backup system and optimize database queries for improved performance. Migrating legacy data will be handled carefully to avoid disruptions. In terms of API integration, I will refactor the existing hooks to ensure seamless communication with your external CRM and provide thorough documentation for future development. I will need access to the current server environment and any existing documentation on the current setup to get started. Thanks!

@tangramua

Hello,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in PHP, Asterisk PBX, VoIP, MySQL, API, Backend Development, Database Management, System Administration and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.    Best regards, Sales department Tangram Canada Inc.     

@starttechno

On the staging ViciDial server, I’d begin by baselining dialer load, campaign ratios, Asterisk/ViciDial logs, MySQL slow queries, and the current CRM API behavior before touching production. I’ll then harden the stack, review permissions and dial-plan settings, optimize database queries and indexes, migrate legacy data safely, and implement verified backup restores. REST/SOAP handlers will be checked for correct lead, disposition, and agent-status JSON/XML responses under load. The initial stabilization, optimization, migration, API work, and 72-hour post-release validation will be delivered within 7 days, with the same process documented for ongoing ownership. Is the external CRM integration already documented, or should I map its expected payloads from the current hooks? Muhammad Saad

@hassanmustafa01

Hello. The hardest part of this project is optimizing ViciDial’s backend to maintain zero critical errors while ensuring peak dialer load stays below 1.0, all without disrupting live campaigns. Your stack requires deep expertise in Asterisk PBX, MySQL, PHP, and system administration, which matches my experience managing complex ViciDial environments. My approach: 1. Audit and harden the server stack on staging, including patching, monitoring, and user permission setup—first deliverable: a secure, stable staging environment. 2. Optimize dial plan settings and database performance, focusing on query tuning and index optimization to speed up list loading and reporting. 3. Develop and document robust REST/SOAP API endpoints for seamless CRM integration with full load testing. 4. Implement automated backup and verified recovery processes, plus legacy data migration with zero downtime. I recently completed a ViciDial cluster optimization project that reduced dialer load by 30% and eliminated critical log errors for a US-based call center. I also built API integrations for lead and agent status syncing with external CRMs, ensuring reliable data flow under heavy load. To proceed, can you share current dial plan configs and existing API documentation? Also, is there a preferred CRM system for integration? I’m ready to start on staging access and initial audit. Best,

@samarhabib

Greetings, I'm a full stack developer with 10+ years of experience, and I can take ownership of the backend, database and API side of your existing platform. Your requirements involve deep ViciDial/Asterisk administration, dialer tuning and production VoIP troubleshooting. I have strong experience with PHP, MySQL, backend APIs and server-side systems, but I don’t want to claim ViciDial cluster-tuning experience that I can’t verify. If you’re open to a developer who can handle the surrounding backend, database, API and system work while collaborating on the ViciDial-specific layer, I’d be happy to review the staging environment and existing configuration first, then provide a clear plan for optimisation, backups/recovery, migration and CRM integration. Best regards, Samar H.

@toriquldev123

Hello dear, Greetings from Md. Toriqul Islam! We are a dedicated Web Design & Development team with over 10+ years of industry experience, I’m Engineer Toriqul Islam, an experienced Computer Science & Engineering graduate from (RUET). We specialize in building modern, scalable, and user-friendly digital solutions tailored to business needs. What I Offer We help businesses grow online by delivering: • Clean, modern, and responsive website designs • High-performance and scalable web applications • User-focused UI/UX for better engagement and conversion My Technical Expertise We work across a wide range of technologies, including: • Frontend: HTML5, CSS3, Bootstrap, JavaScript, jQuery, Angular, React • Backend: Node.js, PHP, Laravel, .NET, CodeIgniter, Ruby on Rails, Python • CMS & Platforms: WordPress • Database: MySQL, MongoDB • Mobile Development: React Native, Flutter, and more Why Choose me? ✔️ Clean, optimized, and well-documented code ✔️ Reusable and scalable components ✔️ On-time delivery with complete requirement fulfillment We are confident in our ability to turn your ideas into a powerful digital product. Let’s discuss your project and make it a success. Looking forward to working with you! Best Regards, Md. Toriqul Islam

@shadabkhan92

Having worked with complex systems like ViciDial in the past, I am Mohd Sadab, a seasoned back-end developer well-versed in MySQL and PHP. Restructuring and optimizing databases, configuring system settings, and integrating APIs are tasks I've skills for years. When it comes to your project, I will be more than just an attendant spit-balling occasional features - I will take absolute ownership to fine-tune the live platform for seamless operation. Navigating the intricate backend realm of ViciDial requires a deep understanding of the system, a trait I've developed through my extensive experience. From reviewing dial plans to setting up automated backups, I will leave no stone unturned in ensuring that your platform functions at its peak potential.

@ssquare489

Your 72-hour clean-log requirement and peak dialer load target make staging validation critical, so I’d treat this as a backend stabilization project first and feature extension second. I’d start by auditing the server configuration, campaign and dial-plan behavior, database health, cron jobs, logs, permissions, and current CRM hooks. My main priorities would be maintainability and integrations: cleaning up database/query bottlenecks, establishing tested backup and restore procedures, and structuring the REST/SOAP layer so lead, disposition, and agent-status synchronization remains reliable under load. Endpoint documentation and repeatable staging-to-production changes would be part of the handoff. I work hands-on across Linux-backed applications, databases, APIs, webhooks, WebSockets, CRM integrations, monitoring, debugging, and production support. I’m also comfortable tracing failures across multiple systems rather than treating the dialer, CRM, and database as isolated components. A relevant project is Kingmovers, where I integrated RingCentral, CallRail, and SmartMoving CRM, handled bidirectional webhooks, synchronized users and leads, implemented WebSockets and notifications, and built operational analytics around those flows.

@AndrewJSMAN

I've tuned ViciDial backends before, so this is right in my wheelhouse. I'll provision the server stack, harden it, and set up monitoring; configure user permissions and optimize dial plans to keep load below 1.0. For databases, I'll automate backups, optimize queries, and migrate legacy data without downtime. For APIs, I'll refactor or build REST/SOAP endpoints to sync leads and dispositions, then document them for future use. I'll validate everything in staging first, including log checks, backup restores, and API load testing. Thanks, Andrii.

@shayankhan333

As an experienced full-stack developer, I have a comprehensive understanding of not only ViciDial but also all the key aspects you seek assistance with- system configuration, database management, and API integration. My aim is to deliver efficient, secure systems that foster long-term growth. The implementation of these skills are precisely what is needed to optimize ViciDial for you. With over 120 projects successfully delivered worldwide, I carry a track record of 5.0 rating which showcases my prowess in providing satisfactory deliverables. One area where I believe my experience can bring immense value to your project is data engineering. Collaborating SQL with PySpark has empowered me in ensuring faster list loading and real-time reporting through optimized tables, indexes, and queries. Furthermore, I have successfully designed automated backup and verified recovery routines that will ensure the safety of your data even during critical circumstances.

@Kavita9166

With over a decade of professional experience in both front and backend web development, I believe my skills make me the ideal candidate for your ViciDial project. My profound knowledge of PHP and MySQL neatly aligns with your requirements, as does my extensive work with API integration and performance optimization for better scalability, even during peak hours. To further assure you of my expertise, I can furnish proof of successful implementation and management of similar projects in the past. Regarding system configuration, I'll not only provision or harden the existing server stack but also ensure it stays secure, patched, and well-monitored. I'm committed to creating and maintaining user accounts that adhere strictly to proper permission tiers. For the crucial task of reviewing dial plan settings and fine-tuning them for optimal campaign ratios without straining the dialer, fear not; this falls under my area of strength and experience.

@PINESCRIPTERR

Hi, I can take ownership of the ViciDial backend through a staging-first audit covering Asterisk/ViciDial configuration, security, users and permissions, dial plans, database performance, backups, monitoring, migrations, and CRM integrations. I’ll baseline the current workload, tune campaign ratios against available channels and hardware, optimize MariaDB queries and indexes, implement encrypted backups with verified restore tests, and refactor REST/SOAP integrations with idempotency, retries, authentication, structured logging, and clear API documentation. Production changes will be controlled and validated against the stated acceptance checks. Three technical questions: 1. What are the current ViciDial/Asterisk versions, server topology, and peak concurrent agent/call volumes? 2. Which CRM endpoints and data flows are required for leads, dispositions, and agent status? 3. How much legacy data must be migrated, and what maintenance window is available for production changes? Best regards, Houssame

@melopgabriel

Hi, your ViciDial environment needs more than routine maintenance , it needs someone to take ownership of the backend, clean up the stack, and keep it stable under load. I’ve worked on production telephony and backend systems where reliability, database performance, and integration quality mattered every day. My focus would be on hardening the server, tightening ViciDial configuration, and making sure backups, restores, and migrations are safe and repeatable. On the API side, I’d review the existing REST/SOAP hooks, refactor what’s fragile, and document the endpoints so your team can extend them without guesswork. I’m comfortable working directly on staging first, validating logs, dialer load, and response behavior before anything touches production. If you want a steady hand on the platform and someone who can move quickly without breaking live campaigns, I’d be glad to discuss the next steps. Best regards, Gabriel

@SkillCrafts

I understand you need a ViciDial backend expert to take full ownership, similar to how I've optimized and extended live telephony platforms for improved performance and scalability. My experience includes granular system configuration, user permission management, and precise dial plan tuning to achieve optimal campaign ratios. My approach will involve a thorough audit of your current server stack, implementing robust hardening and monitoring protocols. I'll establish automated, verified backup and recovery procedures for your database, ensuring data integrity. For feature extensions, I'll leverage my expertise in Asterisk and SQL to develop and integrate them seamlessly. To ensure we align perfectly, could you clarify your current monitoring solutions and any specific performance bottlenecks you're experiencing? I’m available for a brief call to discuss your project in detail.

@cuyodigital

:) Hello, I'm Ricardo from Buenos Aires. :) What can make a live ViciDial system unstable is the interaction between dialer configuration, MySQL load, server resources and external API traffic. Fixing symptoms without tracing those dependencies can create new campaign or reporting problems. Plan: I would audit the staging configuration, logs, database queries, dial-plan behavior and API flows first. Then I would harden and optimize the server, improve indexes and backups, validate recovery and migrate data carefully before testing CRM integrations under load. I am not a fit if the work requires undocumented changes to production without a staging validation path. Is the current ViciDial version and server OS documented? I can review the staging logs and database structure first at no cost. If you want, I can share some examples of my previous projects here on Freelancer.com, so you can evaluate my skills and experience.

@Georgeoustar

As a seasoned Senior Full-Stack Developer, my skill set is tailored perfectly to your needs. My 15+ years of extensive experience in building scalable web and mobile solutions for startups and enterprises like yours brings you a level of expertise that few can match. I'm particularly confident about handling backend systems effectively, especially on optimising databases for better performance and managing API integrations precisely. Beyond just familiarity, I've proven my capability with REST/SOAP hooks and I can further demonstrate that if you'd like. This profound knowledge of mine will help us seamlessly push leads, dispositions, and agent statuses to your external CRM while ensuring all the relevant endpoints are documented precisely for your in-house developers to extend them efficiently. Not only am I adept at utilizing ViciDial clusters effectively, but I also excel at working within tight deadlines without compromising quality. Meeting your acceptance criteria is my priority, whether it's ensuring zero critical errors in ViciDial logs, maintaining average dialer load below 1.0, or conducting successful test restores from backup data. You can put your trust in me to get this job done excellently, both on the staging server and once we move forward to the production box. Let's optimize your current ViciDial backend system together towards improved efficiency and performance!

@mobasherreza10

Hi there, As an accomplished backend developer, systems architect, and database specialist with Aesthetic Logic, I am confident in my ability to tackle your ViciDial challenges head-on. With an impressive track record across 55 projects, we boast considerable expertise in backend development that encompasses everything your project entails: from system configuration and database management to API integration and performance optimization. We understand the importance of a smooth-running dialer system and are committed to ensuring zero critical errors in the Vicidial logs post-development. With our extensive experience building and maintaining SaaS applications and enterprise systems, we know how to provision, harden and monitor a server stack effectively. We also have a deep understanding of managing big datasets without compromising performance, this includes optimizing tables, indexes, queries, and automating backups with verified recovery procedures. Best regards, Mobasher Reza