Writer with technical knowledge to create and improve guides, and write marketing copy.

We are looking for a Writer with a technical background to improve the Help Documents for our App on an ongoing basis.

Our ecommerce order management and accounting software app is constantly growing and improving, and the Help Documents must be kept up to date with these changes and improvements.

Task One:

We are seeking a person capable of quickly learning and understanding our app, then writing step by step procedures on how to use the system.

You will write content that is concise and easy to read and understand.

Your copy will explain to our customers how to get the best from our ecommerce order management and accounting software.

You’ll work with our technical teams to figure out optimal ways to explain how to operate workflows in our software.

You will be required to learn our app, and also spot gaps in the documentation which you must fill.

You will also be required to write new documents when improvements are pushed out.

Task Two:

You will be instrumental in building onboarding guides, using an application ‘Appcues’. This will also guide and teach new users how to use the application.

Task Three:

Once you are well acquainted with the app, and at times when the workload might be less than expected, you will be required to write SEO appropriate marketing copy based on your knowledge and experience of the app.

In Addition:

This is not a requirement for this job, but if you can also do this, please mention it:

Listen to recorded client interviews and either create a short video tutorial from the recording, or write marketing copy based on the client interview.

Create new video tutorials showing the functions of the app.

It is vital that you must have a great command of the English language and a writing style that expresses ideas clearly in a tone that is relatable. A native English speaker is preferred, but not absolutely necessary.


- Must have flawless English communication skills - both written and verbal

- Ability to explain terms for non-tech readers

- Ability to create edited screenshots of the app

- Be comfortable working collaboratively in Google Docs

- Must have a reliable high-speed internet connection

- Must be an independent freelancer, not an Agency

- Be willing to learn and commit long-term

Additional Skills:

If you have any of the following skills please mention them, however, they are not requirements for this post:

- Ability to work within Wordpress.

- Ability to create video tutorials.

- Ability to create educational walkthroughs, or a keenness to learn this software.

If you are a great listener, an outstanding teacher and communicator with faultless attention to detail and precision we would enjoy working with you. If you know how to get and fixate an audience’s attention, and can quickly grasp and explain complex concepts and present explanations in conventional and unconventional ways, then you will have a long-term role in our team and we look forward to having you on board!

Habilidades: Article Writing, Redação Comercial, Redação de Conteúdo, Redação Publicitária, Redação técnica

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Acerca do Empregador:
( 0 comentários ) South Africa

ID do Projeto: #17578643

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