VB6 / Web VOIP Application

Our company has 35 support agents in different locations (Argentina and the US). Each one of these agents has access to what we call the EVM eCRM Suite. This is an in-house application to attend text-chat requests from our customers.

To normalize the terminology:

Agent=The guy who answers the support request and uses an application developed in VB6.

Client= Our customer, who requests chat support from our web application thru an ASP/AJAX chat screen.

We need to include a VOIP feature in this application. Basically, the program the agent uses is developed in VB6. They work behind NAT in 2 different locations.

On the client side: The customer may request voice support while text-chatting with one of our support agents. This request will appear ONLY on the screen of the agent who is currently text-chatting with the user.

This is good for you from a development point of view, because you already know who will receive the voice-chat request.

Agents are divided into 2 offices: One in Buenos Aires (with 28 english-speaking agents) and one in San Diego (with 7 agents for billing inquiries). All of them are connected to the same server. This server must not be used for this new VOIP feature (except to query for information on the database). Voice transmission MUST be point to point.

To summarize, a guy from the web must be able to talk with our guys.

I already have a quote from a company in India to develop this application, so we would appreciate it if you reviewed your quotation before clicking SUBMIT. We take into account only 2 variables when outsourcing: price and delivery time (in that order). We add the third variable (quality) with our own programmers.


Habilidades: ASP, Javascript, Visual Basic

Veja mais: application voip vb6, what outsourcing, what include it outsourcing, web outsourcing company, web development request a quote, web development quotation, web development program, web development outsourcing price, web development from india, web development company support, web development company outsourcing, web application quote, web application programmers, web application development price, web application development india, web application development company india, web application development company, voip web server, voip price, voice of san diego, vb6 programmers, vb6 ajax, vb6 0, us outsourcing to india, that web company

Acerca do Empregador:
( 2 comentários ) Del Mar, United States

ID do Projeto: #46539

13 freelancers estão ofertando em média $1246 para esse trabalho


Chandusoft is a customer-specific service oriented company has got an Professional and creative team with 6 years experience in Web design and development. We have expertise and experience in ecommerce site development Mais

$999 USD in 25 dias
(1 Comentário)

Excellent work ! ! ! Hello! 100% guaranteed of high quality and professional work, as we are the experts in web and programming. Our company has been in the sphere of webdesign and programming for 7 years already, Mais

$1300 USD in 15 dias
(1 Comentário)

Hi we are ready to go ahead with you. Thanks OTL

$1500 USD in 0 dias
(0 Comentários)

hi, we have good experience with VB6 and ae sure we can handle this challenge with excellence. pls contact me so we can discuss more details as well as pricing.

$1300 USD in 40 dias
(0 Comentários)

Iam representing on behalf of the Sarsys solutions. We have a good team of software engineers who had already experience in the area which you need the project. This is the nominal amount which i ve quoted for this pro Mais

$1000 USD in 30 dias
(0 Comentários)

it will b pleasure 2 work with u

$800 USD in 2 dias
(0 Comentários)

Hello, We have wide area experience in open source technology like php/c++/linux/so files/fusebox AND WINDOW based ASP,COM,DCOM,MTS,VB,VC++,.NET and Asterisk,Zaptel. Wen have expertise in the development and configu Mais

$1500 USD in 20 dias
(0 Comentários)

Dear Sir, Greetings !! We are intrested in doing this project for you. We have a good expertise in Web designing , Custom Application Programming in VB, VB.Net , ASP.Net , DOTNETNuke , SQL Server 2000 etc. We Mais

$1300 USD in 45 dias
(0 Comentários)

Please see your PM. Thanks

$1500 USD in 25 dias
(0 Comentários)

We have reviewed Your project requirements and we are ready to begin. We offer our large experience and professionalism to make all qualitatively. Post-developing support is provided. 100% satisfaction guaranteed. Be Mais

$1000 USD in 30 dias
(0 Comentários)

hi, Please see PM. Regards, Kanhai

$1300 USD in 30 dias
(0 Comentários)

Hello, I have successfully developed an e-learning software which also includes features like VoIP, chat etc. which you can see at [login to view URL] I have experience in the field of Visual Basic from the past Mais

$1400 USD in 60 dias
(0 Comentários)

I have experience with voip solutions and specific softphone and hardware integrations. I can solve your request, we can explore several possible ways. I live in Argentina too.

$1300 USD in 20 dias
(0 Comentários)