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My client’s office in Dubai needs reliable on-site desktop support two days each week under a renewable two-year contract. I’m after a mid-level engineer who can step in smoothly, keep users productive, and own the full support cycle without daily supervision. Core focus on-site will be: • Troubleshooting and resolving hardware issues • Providing software support and updates • Network maintenance and support A background that includes CompTIA A+, Microsoft Certified: Windows Client and Cisco Certified Technician will help you hit the ground running; if you are actively working toward any of these, let me know. You’ll work as an IT Desktop support Engineer at the client's office, and you will work on a fixed schedule (Mondays and Wednesdays), close trouble tickets the same day whenever possible, document fixes in our service desk, and flag recurring problems with clear recommendations. A brief status summary after each visit and a clean asset / incident log at month end are the only formal deliverables—I value practical results over paperwork. If you have solid hands-on experience, communicate clearly with both users and remote teams, and can commit to the two-day schedule for the long haul, I’d like to hear how you can keep this site running smoothly.
ID do Projeto: 40312424
7 propostas
Ativo há 21 dias
Localização: Dubai, United Arab Emirates
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7 freelancers estão ofertando em média $2.079 USD for esse trabalho

⭐⭐⭐⭐⭐ Reliable On-Site Desktop Support Engineer for Your Dubai Office ❇️ Hi My Friend, I hope you're doing well. I've reviewed your project needs and see you are looking for an on-site desktop support engineer. Look no further; Zohaib is here to help you! My team has completed over 50 similar projects in desktop support. I will ensure efficient troubleshooting, software support, and network maintenance to keep your users productive. ➡️ Why Me? I have 5 years of experience in IT desktop support, focusing on troubleshooting hardware and software issues. My expertise includes network maintenance and user support. I also have a strong grip on related technologies, ensuring a smooth workflow and quick resolutions. ➡️ Let's have a quick chat to discuss your project in detail and let me show you my previous work. I look forward to talking with you! ➡️ Skills & Experience: ✅ Troubleshooting Hardware ✅ Software Support ✅ Network Maintenance ✅ Ticket Management ✅ User Communication ✅ Documentation Skills ✅ CompTIA A+ Certified ✅ Microsoft Certified ✅ Cisco Certified Technician ✅ Problem-Solving ✅ Time Management ✅ Remote Support Waiting for your response! Best Regards, Zohaib
$1.800 USD em 2 dias
5,8
5,8

Hi there, I understand you need a reliable on-site desktop support engineer in Dubai two days/week to own hardware, software and network incidents with minimal supervision , my 7+ years running production support and hands-on Windows/Linux/Networking make me a strong fit for steady, contractable coverage. - On-site support (Mondays & Wednesdays): hardware troubleshooting, printer repair, Windows desktop fixes; same-day ticket closure where possible and handover to remote teams. - Software maintenance: patching, application updates and asset inventory updates in your service desk; monthly clean asset & incident log. - Network maintenance: LAN troubleshooting, switch/patching checks, and liaison with WAN/cloud teams. - Quality control: staged fixes, same-day validation, ticketed rollback/trace notes and clear recommendations for recurring issues. Skills: ✅ Troubleshooting ✅ Windows Desktop ✅ ITIL / Technical Documentation ✅ Network maintenance (switches, LAN troubleshooting) ✅ Asset Management / Printer Repair / reliability hardening ✅ Customer Service Certificates: ✅ Microsoft® Certified: MCSA | MCSE | MCT ✅ cPanel® & WHM Certified CWSA-2 I’m available for the schedule long-term, ready to start with a short site walk and SLA review. Can you confirm the exact office address in Dubai, onsite contact/security process, and which service desk (ticketing) platform you use so I can prepare the asset-import and first-visit checklist? Best regards,
$2.400 USD em 7 dias
5,4
5,4

With utmost confidence, I assure you that I am the ideal match for this role as a Dubai Part-Time Desktop Support Engineer. My expertise extends beyond the list I initially provided, I possess hands-on experience in resolving hardware and software issues, deploying and maintaining networks, and crucially, delivering exceptional customer service. Having obtained certifications in CompTIA A+, Microsoft Certified: Windows Client, and Cisco Certified Technician early in my career, I am equipped with comprehensive technical knowledge. Moreover, my ongoing commitment to professional growth guarantees that I am always updated with the latest technological advancements. Being punctual and efficient are fundamental principles to me. Devoting two full days each week to resolve any IT difficulties at your client's office is an arrangement that sits comfortably within my schedule. Furthermore, my ardent focus on practical results aligns perfectly with your emphasis on keeping the site running smoothly without getting caught up in unnecessary paperwork. Let's work together to optimize operational efficiency and user productivity at your client's Dubai office.
$2.250 USD em 7 dias
1,6
1,6

I have successfully managed on-site desktop support for several corporate offices across Dubai, ensuring that local infrastructure remains perfectly aligned with global IT standards. Having previously handled recurring, part-time support roles for multinational firms in the region, I understand the necessity of a technician who is not just technically proficient but also highly professional and reliable in a fast-paced, client-facing environment. I am ready to step in as your dedicated on-site IT point of contact, providing the consistent technical presence your Dubai team needs to maintain peak productivity, minimize downtime, and resolve hardware or software issues before they escalate into larger operational bottlenecks. My technical approach centers on high-efficiency troubleshooting and proactive systems management to ensure a stable environment. I will take full ownership of the local hardware lifecycle, including workstation imaging and deployment, peripheral configuration, and mobile device management (MDM) for your staff. Beyond standard OS troubleshooting for Windows 10/11 and macOS, I am experienced in managing local network environments—troubleshooting VLANs and Wi-Fi access points—and providing hands-on support for server room assets or VPN connectivity issues when remote teams require local intervention. I prioritize creating a seamless experience for end-users by maintaining a detailed local knowledge base and ensuring all critical security patches and enterprise protocols are strictly followed during my scheduled visits. To ensure a smooth transition, do you have an existing ticketing system like Jira or ServiceNow for tracking these requests, or should I provide a detailed summary report of resolved issues at the end of each week for your records? I’m also curious if there are any immediate hardware deployments or network migrations scheduled for the upcoming month that would require my prioritized attention during the first few sessions. I am available for a brief chat or a quick call to discuss your specific requirements and see how we can best align my schedule with your office’s peak demand periods to provide the highest level of support.
$2.700 USD em 21 dias
0,0
0,0

I see you need a dependable part-time desktop support engineer in Dubai who can maintain smooth operations on-site twice a week. Your emphasis on a mid-level professional who can manage the entire support cycle independently really stands out. Your focus on troubleshooting hardware, software updates, and network maintenance aligns with the core responsibilities I’ve handled before. I also note the importance of closing tickets promptly, documenting fixes clearly, and providing monthly asset and incident logs, which shows your preference for practical, efficient support. I have delivered similar on-site desktop support roles where I resolved hardware and software issues, maintained network stability, and managed service desk documentation effectively. My experience includes working with Windows environments, printer repairs, and clear communication with users and remote teams, ensuring minimal disruption. I can commit to the fixed Monday and Wednesday schedule and complete all tasks within the same day. I’m ready to start immediately and can provide consistent support for the long term. Let’s discuss how I can help keep your client’s office running smoothly.
$1.650 USD em 7 dias
0,0
0,0

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