We have an existing Asterisk system in place, we're looking for someone to make some changes to it. Specifically:
*Modify dial plan so user can hit '0' or '9' to go back to main menu.
*Modify dial plan so that after a specific extension is hit, the caller is asked to enter in their customer ID #. They'll also be told if they don't know what it is, to hit another extension which will play a recorded message telling them how to find it.
Once they enter in the customer ID #, asterisk should then execute a command and pass that ID # as an argument. The command will then return a '1' or a '0'. If a 1 is returned the caller should be passed along to an already created phone queue, if not they'll be sent to listen to another prerecorded message.
*Modify dialplan so that if all members of a queue are on the phone it places caller in a holding queue and somehow alerts call center staff that a call is waiting (This is an open point that we want feedback on and its exact requirements may change, you can leave it out of the quote for now)
12 freelancers are bidding on average $396 for this job
Hi, I'v been working with Asterisk for 2 years now, i can fix your dialplan without any problems and provide you with solution for new call in callque.