Ability to see DTMF input live maybe through a web GUI. (Without using IVR) so that we can verify that they've received our verification code.
Outbound IVR system
When a call is answered IVR sound file is heard and the customer is asked to press 1 to speak to an agent or 2 to end the call and allow them to give us a call back when they have time, if we call multiple people and they all press 1..they will need to be put into a queue if all of our agents are busy.
Must be able to easily load new audio files to use in the IVR.
Needs to be compatible with FreePBX/Asterisk, ideally an easy to add module but I am flexible.
After customer presses 1 they are connected to the agents extension, when agent requests the customer to input our verification code, it'll show up on the agents webGUI/Dashboard.
I'm happy to listen if you have a better idea to make this more user friendly.
- must have the ability to receive the input through IVR and also through a live call.