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Project: Automation System for Customer Service, Operations & Notifications Overview: We want to build a simple, scalable, and reliable automation system connecting [login to view URL], [login to view URL], Telegram, Shopify, and Lark. The system should manage customer interactions, internal workflows, and real-time notifications with minimal manual work and low error risk. -------------------------------------------------- Core Flow: Customer → [login to view URL] (Customer Service Chat) → Staff action (Tag / Button / Field) → [login to view URL] (Automation + Router) → Telegram (Send to different groups) → Lark (Data storage & internal tracking) → Shopify (for confirmed sales only) -------------------------------------------------- Trigger Types (Must Support): 1. Appointment (Store visit booking) 2. Authentication (Item verification) 3. Buyback (Customer selling item to us) 4. Sales (Completed transaction) All automation must be based on these trigger types. -------------------------------------------------- Trigger Mechanism: Customer service staff will trigger actions inside [login to view URL] using: - Tags - Buttons - Custom fields The system must detect these triggers and execute the correct workflow automatically. -------------------------------------------------- Automation Logic ([login to view URL]): - [login to view URL] will be the central automation system - It must receive triggers from [login to view URL] - Use Router to split flows based on trigger types - Execute the following actions: • Send Telegram notifications • Store records in Lark • Create/update Shopify orders (for Sales only) The system must be clean, structured, and easy to maintain. -------------------------------------------------- Telegram Notification Requirements: Each trigger type must send messages to different Telegram groups. Messages must include dynamic variables such as: - Customer name - Staff name - Amount / Price - Product (if applicable) - Payment method - Source Example format: [Sales] New Sales Order Customer: {{name}} Amount: RM {{amount}} Staff: {{staff}} Source: {{source}} Payment: {{payment}} [Buyback] New Buyback Request Customer: {{name}} Item: {{product}} Offer: RM {{price}} Staff: {{staff}} [Authentication] New Authentication Request Customer: {{name}} Item: {{product}} Time: {{time}} [Appointment] New Appointment Customer: {{name}} Time: {{time}} Location: {{branch}} -------------------------------------------------- Lark Data Management (IMPORTANT): All data must be stored in Lark (NOT Google Sheets). Required fields: - Date - Customer Name - Type (Appointment / Buyback / Sales / Authentication) - Staff - Amount (if applicable) - Status (Pending / Completed) - Source -------------------------------------------------- System Requirements: - Simple and easy for staff to use - Minimize manual typing (use dropdowns / tags) - Reduce human errors - Scalable for future expansion - Clean automation structure (no messy logic) -------------------------------------------------- Important Notes: - Proper variable mapping is critical (no missing or broken data) - The system must be maintainable by our team after setup - Avoid overly complex design -------------------------------------------------- Open to Suggestions: If you have a better or simpler architecture, workflow, or tools, please propose your solution and explain why it is better. -------------------------------------------------- Budget: (To be discussed)
ID do Projeto: 40308924
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128 freelancers estão ofertando em média $508 USD for esse trabalho

As an API integration specialist with extensive experience in software architecture and development using JavaScript and PHP, I believe my skills are perfectly aligned with your project's requirements. Over the past 10 years, my team at WellSpring Infotech has implemented numerous automation systems for companies across various industries, including eCommerce and healthcare. This has equipped us with a deep understanding of how to build clean, scalable, and reliable solutions like the one you need. One particular advantage we bring to the table is our proficiency in data management and cybersecurity. We prioritize the utmost data integrity and security in all our projects. This makes us an ideal fit for your requirement of storing all data in Lark instead of Google Sheets. We understand that proper variable mapping is critical; rest assured, we're thorough and detail-oriented to prevent any missing or broken-data surprises down the line. Additionally, our comprehensive project management approach ensures a seamless execution and adherence to your budget. Despite the complexity of the project you've presented, I can guarantee a clean automation structure that minimizes human errors while making it simple for your staff to use. Thanks....
$750 USD em 7 dias
7,9
7,9

I’m a full-stack software engineer with expertise in React, Node.js, Python, and cloud architectures, delivering scalable web and mobile applications that are secure, performant, and visually refined. I also specialize in AI integrations, chatbots, and workflow automations using OpenAI, LangChain, Pinecone, n8n, and Zapier, helping businesses build intelligent, future-ready solutions. I focus on creating clean, maintainable code that bridges backend logic with elegant frontend experiences. I’d love to help bring your project to life with a solution that works beautifully and thinks smartly. To review my samples and achievements, please visit:https://www.freelancer.com/u/GameOfWords Let’s bring your vision to life—connect with me today, and I’ll deliver a solution that works flawlessly and exceeds expectations.
$500 USD em 7 dias
5,9
5,9

Hey — saw your post about building a comprehensive automation system for customer service, operations, and notifications. The tricky part with setups like this is getting all the tools to actually talk to each other cleanly without creating data mismatches or double work. Quick question before I suggest an approach: Are you already using tools like HubSpot, Zendesk, or Twilio, or are you starting from scratch on the tech stack? I’ve helped teams connect CRMs, support tools, and notification systems so that triggers, workflows, and customer updates all stay in sync across channels. If you share your current tools, workflows, or a brief spec, I can review it and tell you what’s realistic for automation in phase one.
$500 USD em 7 dias
4,5
4,5

I am a senior developer of ASP.NET Core MVC & CMS & ASP.NET & Java with over 8 years of experience in software development. I am an expert on windows and web development using C#, VB.NET, VB6, ASP.NET, Entity Framework, Spring Boot. I work with ASP.NET, Core, MVC, Web API, WebServices, WCFServices, Webform, SQL Server, MongoDB, MySQL, Crystal Report, RDLC, SSIS, SSRS, HTML, CSS, Javascript, TypeScript, Jquery, AJAX, Angular, TFS, SVN, Github, GitLab, Azure, Plesk, Angular, Angular2, Javascript, HTML, CSS, JQUERY. Mobile - Andriod native java, Flutter, Kotlin, Xamarin I use the Repository Pattern, Onion Architecture, Domain-Driven Design Architecture & Dependency Injection Design Pattern. I follow the SOLID principle. When working on a project with you, I like to keep in touch so we both have a clear understanding of our needs and vision of the project we are creating together. I deliver a quality product on time and on budget. Client satisfaction is my main goal.
$250 USD em 25 dias
4,3
4,3

**DO NOT PAY ME UNTIL I COMPLETE! :)** Hello my valuable client :) My profile is new over here but I have 7 years of experience in this field. I have completely understood about your project. Also I will provide you free maintenance on your project for 1 year after project completion. I can definitely complete this in your timeframe. Give me one chance to prove myself. Hit the chat button to get started. If you will not like my work then you dont need to pay me any money so dont worry and have faith in me :) I am eagerly waiting for your message.
$251 USD em 7 dias
4,2
4,2

As a seasoned full-stack web developer with a wealth of expertise in PHP, JavaScript, and C#, I possess the unique skills required to bring your comprehensive automation system to life. Over the years, I have developed numerous clean and structured applications that effortlessly integrate multiple systems, just as you require. Cognizant of the need for minimal manual work and low error rate, I prioritize building robust, scalable platforms that optimize user interactions and workflow management. Furthermore, my exemplary proficiency in utilizing various triggers such as tags and buttons aligns perfectly with your project's automation logic. I have successfully implemented automation systems using programs like Make.com. This includes leveraging routers to create differentiated flows and executing dynamic responses as stipulated in your project description. Moreover, I understand the importancelu of proper data management for your team and appreciate your preference for Lark over Google Sheets. My expertise in crafting structured systems combined with my deep understanding of core programming concepts ensures robust data mapping, storage, and tracking to enhance efficiency and reduce human errors. With me on board, you can be assured of a top-notch system that is simple to maintain and ready for future expansion at all points of your project. It would be an honor to turn your vision into reality by ensuring an organized end-to-end flow throughout
$500 USD em 7 dias
3,8
3,8

I’ve spent the last few years building similar end-to-end automation ecosystems, including a recent project where I synchronized ZenDesk and Slack to reduce internal response times by 40% while automating customer status updates. Your requirement for a unified system across customer service and operations aligns perfectly with my background in architecting scalable middleware and complex API-driven workflows. I focus on creating systems that do not just move data, but actually optimize the underlying business logic to prevent operational bottlenecks during peak traffic hours. To ensure a robust integration, I will deploy a central automation hub using Make or custom Python scripts on AWS Lambda, depending on your preferred tech stack and volume. I’ll map the bidirectional data flow between your CRM and communication channels like Twilio or SendGrid to ensure real-time, event-triggered notifications for both customers and your internal team. I will implement sophisticated error-handling and logging via a dedicated database or Sheets to provide full transparency and ensure no critical task is missed due to API timeouts. Finally, I will integrate a health-check loop within your dashboard to monitor system performance and trigger manual intervention alerts if an automated process encounters a non-standard edge case. Do you have a preferred automation platform in place, or are you looking for a recommendation based on your projected monthly volume? I’d also love to know if you require multi-channel notifications for different priority levels of operational alerts to ensure redundancy. I am available for a brief chat to align on these requirements and can hop on a call if you’d like to dive deeper into the specific workflows you want to prioritize first.
$606 USD em 21 dias
3,8
3,8

Hi there, You’re absolutely in the RIGHT PLACE. I’ve delivered SIMILAR PROJECTS multiple times and know EXACTLY how to execute this efficiently and correctly from day one. To lock down the SCOPE, TIMELINE, AND PRICING, I’ll need to ask you a few key questions. Unfortunately, Freelancer’s 1500 CHARACTER LIMIT doesn’t allow me to break everything down properly here. Let’s jump on CHAT so I can show you my PROVEN PAST WORK, walk you through the REAL RESULTS I’ve delivered, and outline a CLEAR ACTION PLAN for your project. You’ll immediately see why my approach is DIFFERENT and EFFECTIVE. If you’re serious about getting this done RIGHT, I’m ready to move forward. Looking forward to CONNECTING and WINNING TOGETHER. Cheers, Mayank Sahu
$500 USD em 7 dias
3,8
3,8

hi, I can confidently assure you that I'm a perfect fit for your Comprehensive Automation System Integration project. Having 12+ years of experience with vital tools including React.js, React Native, PHP, Laravel, WordPress, I've built and scaled numerous websites and mobile applications. This makes me highly adaptable to better comprehend the scale and structure of such complex developments. My workflow management expertise and strong background in working with data storage systems like Lark speak directly to the needs of this project since immaculate data collection is crucial for efficient automation. Lastly, as an added value, my strength does not limit itself to development but extends to digital marketing too. This means that I not only know how to bring automation into businesses efficiently but also understand its influence on processes from a business strategy perspective. Let's connect and discuss further about bringing automation efficacy through my proficiency!
$1.000 USD em 7 dias
1,9
1,9

As a highly experienced and skilled Fullstack Developer, I am well-versed in building comprehensive automation systems like the one you require. My knowledge of integrating multiple APIs, using languages such as JavaScript and PHP, align perfectly with your project's needs. Over the years, I have developed various ERP applications with complex integrations comparable to what you envision for your can use my broad experience in utilizing databases such as MySQL, PostgreSQL, and MongoDB to ensure that all your data management requirements are satisfied. More specifically, I have previously built an ERP application for a sales industry similar to yours, which required real-time updates and integration with numerous systems
$280 USD em 10 dias
1,0
1,0

Hello, As an experienced tutor and engineer specializing in software architecture and PHP, I am uniquely qualified to spearhead this complex and comprehensive automation system integration project. With my strong command of materials science and mechanical engineering, I have a natural knack for translating intricate concepts to practical solutions. This project resonates particularly well with that skillset. Moreover, I am committed to streamlining processes and reducing human errors , two crucial components for your envisioned automation system. My approach focuses on clean coding, structured logic, and easy maintainability; all of which align with your desired outcomes. I also see the value in minimizing manual typing by using dropdowns and tags - subsequently saving both time and reducing the possibility of error. Lastly, open collaboration is always key for me. While I fully understand the project requirements laid out in your brief, I'm not afraid to present alternative solutions if I feel there may be a more effective or simpler way to accomplish certain tasks along the automation workflow. My goal is simple: deliver a scalable, reliable system that performs optimally while enhancing customer service operations and internal workflows. Thanks!
$250 USD em 6 dias
0,0
0,0

Hello, As a seasoned Full-stack Developer with over 11 years of experience in both Mobile App and Website development, I can confidently tackle the challenges of your project. I've successfully built several automation systems, fluent in PHP, Laravel, Node.js, plus the responsive front-end tools (React.js, Vue.js, HTML/CSS), and not to forget your backend requirements (MySQL, PostgreSQL, MongoDB). My expertise extends to RESTful APIs/GraphQL integration for third-party SDKs like Shopify and Expertise in Game Development which could be considered for flexibility as your business expands. In fact, my readiness to continuously learn and adapt has assured a sleekly structured platform for numerous clients. My extensive skills on Lark's Data Management is worth noting as it seems crucial to your project. Storing the required fields namely Data, Customer Name, Type, Staff Name will be seamlessly organized and maintained to avoid any messy logic that causes missing or broken data. Your aim for simplicity and maintainability aligns directly with my development style, cleanliness is my mantra. Tasked with this comprehensive Automation System Integration project, I will ensure a scalable system that minimizes manual input with dropdowns/tags usage to reduce human errors at its barest minimum all at an agreed budget. I'm confident in my ability to fulfill all your project requirements properly Thanks!
$250 USD em 2 dias
0,0
0,0

Se puede utilar la IA para que el gluio de datos swa correcto y no tenga problemas para resolverlo, de esa manera optimiza tiempo y agiliza el flujo de trabajo. Estoy atenta a seguir sumando conocimientos y a explicarle cada paso correctamente... Saludos ?
$500 USD em 7 dias
0,0
0,0

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