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I want to take my customer-facing operations from mostly manual to largely automated. The immediate focus is on three areas—customer onboarding, marketing campaigns, and customer-support management—but the long-term goal is a fully connected tech stack that scales with our B2C growth. What you’ll do • Analyse every step of the current journey, identify bottlenecks, and map the “as-is” versus “to-be” processes. • Recommend the best CRM and call-management combination that fits our volume and budget. • Configure a Bulk WhatsApp solution from scratch. Preferably it should be built-in functionality in the CRM • Build the actual workflows—triggers, automations, and routing rules—for onboarding, campaigns, and support, ensuring data flows cleanly between channels. • Train my team and leave behind concise, step-by-step documentation so they can tweak or expand the automation without developer help later. Acceptance criteria 1. A clear process map that highlights eliminated manual touchpoints. 2. Live integrations across the chosen CRM, WhatsApp API, and call system, verified with real test cases. 3. All three workflows running end-to-end with success metrics visible on a single dashboard. 4. A one-hour hand-off session and written guide that my non-technical staff can follow. If you’ve previously set up similar stacks for B2C businesses and enjoy turning scattered tasks into smooth, measurable flows, I’m ready to get started.
ID do Projeto: 40185251
15 propostas
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Ativo há 6 dias
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15 freelancers estão ofertando em média ₹33.260 INR for esse trabalho

Hello, I can help you move from manual, fragmented customer operations to a connected, automation-driven system that scales with your B2C growth. I’ve worked on similar transformations where onboarding, marketing, and support were handled across disconnected tools, and my focus is always on practical automation that teams actually use, not over-engineered setups. Here’s how I’d approach your project: • Start with a clear as-is vs to-be process map, identifying exactly where manual effort, delays, or data loss occur. • Recommend a CRM + call management + WhatsApp stack that fits your volume, budget, and future growth (not just popular tools, but the right ones). • Set up Bulk WhatsApp natively inside the CRM wherever possible, or via official WhatsApp API with clean CRM sync. • Build real, working workflows for: – Customer onboarding – Marketing campaigns – Customer support routing & tracking • Ensure all activity, success metrics, and ownership are visible in one dashboard. • Deliver hands-on training plus simple, step-by-step documentation so your team can modify flows without needing a developer. Why I’m a good fit: Strong experience with CRM automation, WhatsApp API, and call systems Focus on eliminating manual work, not just “adding tools” Clear documentation and team handover Business-first mindset: automation tied to measurable outcomes I’m ready to get started and can move quickly.
₹35.000 INR em 7 dias
3,6
3,6

Hi, With my extensive experience as a Full Stack Developer and Automation Expert, I believe I can expertly handle the B2C Workflow Automation setup project you have at hand. Over my 5+ years in the field, I've successfully built API-driven systems and AI-powered automations using modern tools like n8n, Make, and Zapier, which align seamlessly with your desired workflow automation. By leveraging my strong foundation in API design, data flow management and AI integrations, I'll be able to map out your current system, identify bottlenecks then ensure a streamlined "to-be" process. My expertise in using Bulk WhatsApp as part of CRM means I can build that solution from scratch for you—a functionality that allows for easy scalability. Lets have a chat to discuss your goals Warm regards Usama
₹25.000 INR em 3 dias
2,2
2,2

With your project's focus clearly on streamlining B2C operations through automation, my extensive experience as a Full Stack Developer makes me the perfect fit for the job. My professional journey is studded with successful creation, deployment, and management of systems like you envision—smart, interconnected and scalable. I've built, integrated and customized CRM and call management solutions for many clients. For instance, I used WhatsApp API to create a Bulk WhatsApp solution inside a CRM for a business similar to yours just last year! Onboarding, marketing campaigns and customer-support management; these are areas that thrive when technology bridges gaps. My proficiency ranges from data integration to building triggers, automations and routing rules that ensure data flow cleanly between channels. I not only implement but also leave behind clear documentation that makes future tweaks or expansion possible without a dedicated developer. In terms of milestones mentioned, I've aced every one. From drawing clear process maps highlighting eliminated manual touchpoints to live integrations across chosen platforms verified with real test cases. And of course, envisioning all three workflows running smoothly end-to-end with visible success metrics on a single dashboard. If you are looking for not just execution but an analytical mind to identify bottlenecks and deliver impeccable end-to-end solutions, I am your guy!
₹19.000 INR em 7 dias
1,6
1,6

I will analyze every step of the current journey, identify bottlenecks, and map the as-is versus to-be processes to automate customer onboarding, marketing campaigns, and customer-support management, recommending the best CRM and call-management combination that fits the volume and budget, and configure a Bulk WhatsApp solution, building workflows and training the team. Waiting for your response in chat! Best Regards.
₹50.000 INR em 3 dias
1,1
1,1

Hello, I’ve helped B2C teams move from manual, fragmented operations to connected, automated workflows across onboarding, marketing, and support. My approach is very practical: first understand how things work today, then design a “to-be” flow that removes unnecessary manual steps while staying simple enough for non-technical teams to manage. For your project, I would start by mapping the full customer journey and identifying bottlenecks and duplication. Based on your volume and budget, I’ll recommend a CRM and call-management setup that scales, with native or well-integrated WhatsApp (via official WhatsApp API) to handle bulk messaging and two-way conversations. I’ll then build and test end-to-end workflows for onboarding, campaigns, and support, ensuring clean data flow and clear routing rules. You’ll get live integrations verified with real scenarios, a single dashboard showing key success metrics, and clear documentation. I also include a structured hand-off session so your team can confidently adjust or expand automations later without developer dependency. I enjoy turning scattered tasks into measurable, scalable systems and would be glad to discuss your current setup and goals.
₹25.000 INR em 7 dias
0,0
0,0

This is exactly the kind of transformation I specialise in—taking fragmented, manual customer operations and turning them into a clean, scalable automation engine. I’ll start by deeply mapping your current onboarding, marketing, and support journeys, clearly documenting what exists today vs. what should exist so every removed manual step is visible and measurable. Based on your volume and growth plans, I’ll recommend and implement a CRM + call-management stack that supports native or tightly integrated WhatsApp automation (no brittle hacks), then configure bulk WhatsApp, lifecycle campaigns, and support routing end-to-end. I won’t stop at setup: I’ll build practical dashboards so you can see onboarding conversion, campaign performance, and support SLAs in one place. Finally, I’ll train your team with plain-English documentation and a live handover so they can confidently adjust workflows without technical dependency. I’ve delivered similar B2C automation stacks where WhatsApp, CRM, and calling work as one system—not tools in silos—and I’d be happy to apply the same playbook here.
₹25.000 INR em 7 dias
0,0
0,0

As a seasoned expert in not only customer support but also in process optimization and automation, I am confident that I bring the necessary skill set to make your B2C automation goals a reality. My previous experience includes similar projects where I have transformed complex, manual processes into streamlined and efficient workflows. Taking a page out of Marie Kondo's book, my cherished attribute lies in my ability to skillfully gather data from various sources, clean it up, and ensure nothing is left scattered. This skill will be invaluable when analyzing the current state of your operations, identifying bottlenecks, and mapping them to the optimal solution. Moreover, having successfully configured several CRMs, API integrations like WhatsApp and call systems, I am poised to deliver tangible outcomes for you. Additionally, I understand the importance of knowledge transfer so your team can continue optimizing and expanding on the work we do together long-term. Rest assured, my in-depth documentation will empower them to make changes without developer intervention while keeping every tweak organized and traceable on a single dashboard. Choose me for this project and let’s create a seamless workflow experience for both your team and your customers!
₹22.400 INR em 7 dias
0,0
0,0

Hello, I help B2C businesses move from manual, fragmented operations to connected, automated customer journeys. For this project, I would:: Audit your current onboarding, marketing, and support flows and map as-is vs to-be processes Recommend and set up a CRM + call management stack aligned with your volume and budget Configure a bulk WhatsApp solution (preferably CRM-native) from scratch Build end-to-end automations for onboarding, campaigns, and support with clean data flow between channels Deliver a single dashboard showing success metrics across all workflows Train your team and provide simple, step-by-step documentation so they can adjust workflows independently What you'll get: Clear process maps showing eliminated manual steps Live, tested integrations (CRM, WhatsApp API, calls) All three workflows running end-to-end 1-hour handover session + written guide for non-technical staff I’ve built similar automation stacks for B2C growth teams, focusing on reliability, clarity, and scalability—not over-engineering. Happy to discuss your current tools, volumes, and priorities to get started quickly. Best regards, Nahid
₹30.000 INR em 30 dias
0,0
0,0

Hi, I’m Med Amine, and I can help you automate your customer-facing operations efficiently. I will: Map your current “as-is” processes and create a clear “to-be” workflow highlighting eliminated manual steps. Recommend and set up the best CRM and call-management system suitable for your volume and budget. Configure a Bulk WhatsApp solution integrated with the CRM for automated messaging. Build end-to-end workflows for onboarding, marketing campaigns, and customer support, ensuring smooth data flow and real-time metrics on a single dashboard. Provide a concise step-by-step guide and conduct a one-hour hand-off session so your team can manage and expand the automation easily. I am confident I can deliver this project in 5 days with high quality, ready-to-use automations. Looking forward to working with you!
₹25.000 INR em 5 dias
0,0
0,0

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