Zadarma Call Dialer Administrator

Job Description:

The Dialer Administrator is a technical role, responsible for the Zadarma call dialer, which will include uploading contact batches, testing of batches, assigning roles/access, mapping, and reporting. In this role, the Dialer Administrator will be working closely with sales team and compliance team, Workforce Management, and other stakeholders. This role will also be providing compliance guidance when running outbound campaigns.


Perform list management: Loading, mapping, reporting

Perform daily uploads, downloads, and importing

Ensure and document outbound dialer activity

Analyze dialer-output data to identify potential problems and issues

Run payment report regularly

Create and update dialing campaigns filter, list strategies, and reports

Monitor and adjust the performance of the dialer systems

Complete other duties assigned

Create and update outbound campaigns including pacing, trending, penetration, non-connects, and troubleshooting.

Configuration of new campaigns: creation, user profiles, worksheets, etc

Support various contact types; Independent Business (Result of OB call), OB, Automatic Call Dial, SMS


BS (CS) and 3-5 years of work experience as a Call dialer administrator (preferably Zadarma)

Experience in call-center environment preferred.

Knowledge and experience in using a dialer system

Intermediate to advanced proficiency level with Microsoft Excel

Basic statistics knowledge and ability to comprehend and analyze dialer-output data

Knowledge of auto-dialer operations and concepts

Understand database-design principles, data structures, and optimizations

Critical thinking skills and the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

Strong time management skills and the capability to execute multiple tasks and priorities in a dynamic environment

Excellent oral and written communication skills

Time Engagement:

12 hrs support (7AM to 7PM CET)

Habilidades: Call Center, Atendimento ao cliente, Assistente virtual, Solução de problemas, Excel

Sobre o Cliente:
( 0 comentários ) Kampala, Uganda

ID do Projeto: #36234097

6 freelancers estão ofertando em média $500 nesse trabalho


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$500 USD in 7 dias
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$500 USD in 7 dias
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