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I need a proactive customer-care professional to manage real-time chat inquiries for my business. The role centres on greeting visitors as soon as they open the chat window, resolving routine questions on the spot, and escalating anything outside the standard FAQ to me in an organised hand-off. You will be working entirely by chat—no phone calls or email tickets—so fast, friendly typing and clear written Indonesian are essential. Experience with tools such as Zendesk Chat, Intercom, [login to view URL], or a similar live-support platform will help you hit the ground running. Key deliverables • Cover agreed-upon chat hours (we will finalise the schedule together) • Maintain an average first-response time under two minutes • Keep concise, well-structured chat logs for every conversation • Flag recurring issues so we can update the knowledge base I’ll provide the brand voice guide, sample answers, and system access once we begin. Your success will be measured by response speed, accuracy, and the overall satisfaction rating customers leave after each interaction.
ID do Projeto: 40137796
53 propostas
Projeto remoto
Ativo há 17 dias
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53 freelancers estão ofertando em média $19 USD/hora for esse trabalho

I was impressed by your project 'Live Chat Customer Support', it aligns perfectly with my skillsCustomer Support, Customer Service, Zendesk, Typing, Customer Experience, Intercom, Chatbot, Chat Operation in development. With over a decade of experience delivering 300+ successful projects and 200+ live apps on App Store and Play Store, I focus on building products that are clean, scalable, and results-driven. My approach is simple: understand your goals, plan precisely, and deliver a solution that exceeds expectations, on time and within scope. I maintain clear communication throughout the project to ensure transparency and collaboration. Let’s schedule a quick discussion to go over your requirements in detail and explore how I can help bring your vision to life.
$15 USD em 40 dias
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⚠️ If you’re not happy, you don’t pay ⚠️ Hello, I offer a guaranteed response time under two minutes due to my extensive experience with Zendesk Chat. By leveraging this platform, I ensure efficient handling of real-time inquiries while maintaining clear, concise communication in Indonesian. In a previous project, I managed chat support for a large e-commerce site, handling high volumes of inquiries and consistently achieving top customer satisfaction ratings. My proposed roadmap: 1. Setup and familiarization with your systems 2. Implementation of efficient chat management processes 3. Ongoing monitoring and improvement of response times and accuracy Could you clarify if you have a preference for any specific knowledge base software integration for issue tracking and updates? Best regards, Piyush Gupta Senior Web Developer | Chat Support Expert
$15 USD em 30 dias
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I can help you deliver seamless, real-time chat support that feels both fast and friendly, perfect for greeting visitors and resolving FAQs immediately. Your focus on maintaining an average first-response time under two minutes and organised hand-offs caught my eye. I’m experienced with Zendesk Chat and Intercom, ensuring clean, professional, user-friendly interactions and accurate, automated logging. I’m confident my skills in proactive customer care and efficient communication align with your needs. Does this approach sound like what you’re looking for? Regards, Alicia
$15 USD em 14 dias
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★★★ TOP 1% IN FREE LANCER WORLD★★★ I’m excited to bring my experience as CMD as with 20+ years in international Business Operations Our Services * Lead Generation Experts * Sales Expert *Operational Strategic planner * Data Entry *Customer Support 24*7 *Excel / Word Operation *Chat Support *Calling Support *Business Plans / Marketing Strategy/ * Digital Marketing *Social Media Marketing * Internet Marketing *Any type of Data Projects Regards, CMD PVSYS GROUP (INDIA) IF YOU THINK THEN I CAN
$15 USD em 40 dias
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I’m a beginner freelancer with a strong engineering mindset and a hunger to learn fast. I’m a 3rd-year engineering student focused on cybersecurity, but I also enjoy building creative, practical solutions. I’ve recently created a personalized animated birthday website and designed clean, engaging PowerPoint presentations that people genuinely love. I may be new, but I’m disciplined, honest, and detail-oriented. I communicate clearly, deliver on time, and improve with every project. I don’t overpromise—I learn, adapt, and execute. If you want someone reliable, curious, and fully invested in doing quality work, I’m ready to grow with your project.
$15 USD em 40 dias
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hallo perkenalkan saya lola, saya siap untuk bekerja. dan dapat mengedit penawaran harga terhadap coustemer.
$20 USD em 40 dias
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Hello, I would like to apply for the Customer Service / Chat Admin position. I have a strong interest in customer service and am accustomed to handling customer inquiries through online chat in a friendly, communicative, and responsive manner. I am able to manage multiple conversations efficiently while maintaining professionalism and ensuring customer satisfaction. I believe my communication skills and ability to work under pressure would allow me to contribute positively to your team. Thank you for your time and consideration. Kind regards, Haliza Nur Rahmah
$20 USD em 40 dias
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I’m a proactive and detail-oriented customer care assistant with a strong focus on fast, friendly, and accurate chat support. I understand the importance of greeting visitors promptly, resolving common inquiries efficiently, and escalating non-standard issues in a clear and organized manner. I’m comfortable working fully via chat without phone calls or emails, and I communicate clearly in written Indonesian with a polite and professional tone. I can maintain near real-time responses, follow brand voice guidelines, and use provided FAQs to ensure consistent and accurate answers. I’m available during afternoons, evenings, and nights, and I’m flexible to adjust to the agreed chat schedule. I’m also able to provide concise daily summaries, keep well-structured chat logs, and flag recurring issues to help improve the knowledge base. I’m highly responsive, organized, and ready to start immediately. I’m confident I can support your customers effectively and contribute to a positive overall satisfaction experience.
$25 USD em 40 dias
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I am interested in your Live Chat Customer Support project. I have experience in handling customers through live chat, answering queries, resolving issues, and providing quick & polite responses. I can handle: Customer queries & complaints Order status & product support Professional and friendly chat handling
$20 USD em 40 dias
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Hello, Your project immediately caught my attention because real-time customer engagement is where I do my best work. With over 13 years of experience in customer support, team leadership, and live chat interaction, I understand how critical the first few seconds of a conversation are in building customer trust. I specialize in handling high-volume, fast-paced chats where speed, accuracy, and tone all matter. I’ve worked extensively in chat-based support, resolving routine questions quickly and escalating complex issues in a clear, organized way so nothing is missed. I’m very familiar with Salesforce and structured chat logging, allowing me to integrate into your workflow smoothly. What I bring is not just fast replies, but thoughtful conversations that reduce friction and leave customers feeling confident and cared for. Maintaining a first response time under two minutes is realistic for me, and I always keep clean, well-organized chat records to support follow-ups and knowledge-base improvements. I also value tracking recurring issues because that’s how support systems continuously improve. I’m excited to support a business that values fast, friendly, and organized customer communication, and I’d love to help create a great chat experience for your customers. Mac (Maricris Realino)
$20 USD em 40 dias
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Hi there, I help businesses deliver fast, friendly, and well-structured live chat support that keeps response time under two minutes and customers satisfied. With hands-on experience handling real-time inquiries, logging conversations, and escalating issues clearly, I’m comfortable working in chat-only environments where speed and accuracy matter most. My background began in customer support roles where I responded to client inquiries, followed templates, documented interactions, and coordinated next steps internally. In my previous role, I handled incoming requests, clarified issues, relayed them to the appropriate team, and sent clear follow-ups, ensuring nothing was missed. I’m detail-oriented, organised, and used to maintaining clean records for every interaction. I’ll greet visitors immediately, resolve routine questions using the FAQs and brand voice, and escalate issues with concise hand-offs. I’ll also flag recurring questions so your knowledge base stays up to date and chat satisfaction remains high. I’d love to discuss how I can support your live chat operations. A 15-minute chat would be enough to align on chat hours and expectations. Best regards, Somto
$15 USD em 40 dias
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Menjadi yang terdepan dalam persaingan dengan merekam video singkat yang menjelaskan kenapa Anda adalah freelancer yang terbaik untuk pekerjaan ini. Video Anda akan ditampilkan di tawaran Anda dengan animasi baru yang menarik perhatian. Freelancer yang mengirimkan tawaran video 34% lebih mungkin untuk dihubungi oleh klien.*
$20 USD em 40 dias
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Hi This is my area of specialization as an experienced Customer Service Representative .I would be readily available to respond to clients promptly. I am also really fast at typing. Kindly give me a chance. Thank you.
$20 USD em 40 dias
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I can accurately transfer your tables from Excel and PDF into a live Google Sheet with careful, cell-by-cell verification. I’m experienced with mixed text and numeric data, ensuring correct column placement and exact text matching, including leading zeros. I work efficiently using Google Sheets shortcuts and can quickly adjust layouts, number formats, conditional formatting, or data-validation rules if you decide to refine the sheet later. You’ll receive a clean, fully populated Google Sheet ready for review, with strong attention to accuracy and data consistency throughout.
$20 USD em 40 dias
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Bring 2.5 years of professional experience in Customer Service within the transportation industry. As a Native Thai speaker with Advanced English proficiency—developed through my tenure at a national company—I am highly confident in my ability to communicate effectively with diverse stakeholders. While I do not translate Chinese, I have extensive experience translating written and spoken content between English and Thai to ensure clear communication.
$20 USD em 40 dias
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Hello! I’m interested in supporting your customer-care operations.I’ve handled real-time chat interactions before, including greeting visitors, answering routine inquiries, and escalating edge cases clearly. I’m comfortable adapting to brand voice guidelines and providing concise, accurate responses. I'd be happy to discuss schedule alignment and get started. Looking forward to working with you!
$20 USD em 40 dias
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I am a dedicated freelancer with a strong focus on quality, clear communication, and timely delivery. I carefully review project requirements to ensure accurate results and client satisfaction. I’m confident I can complete this task efficiently and exceed expectations.
$16 USD em 40 dias
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"I'll transform your notes into clean Word reports using my proven process for accuracy and formatting, ensuring error-free data for your team.".
$20 USD em 150 dias
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Hi Dear Valuable Client, I am excited to apply for your project and provide reliable support in administrative, technical, and data-related tasks. I am an experiences Virtual Assistant and administrative support for 8 years in daily basis, I'm a detail-oriented, proactive, and wiling to learn, ensuring high-quality work and focus in time management for every assignment. Here’s how I can help you assist with as an : - Data & CRM Management: Accurate data entry and CRM updates. - Virtual Assistant & Admin Support: Handling administrative, communication and client-facing tasks efficiently. - Lead Generation & Organization: Conducting research and structuring results clearly. - Technical & Translation Support: Assisting IT-related projects and translations as needed. - Design, Communication & Reporting: Providing prompt responses, daily updates, and weekly progress reports as needed. I am committed to long-term collaboration, maintaining quality, meeting deadlines, and adapting quickly to any task. My rate for this project is $15 USD/hour, within your stated range. I look forward to the opportunity to support your agency and contribute to smooth, efficient operations. Regards, Diana Febriyanti
$15 USD em 40 dias
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I have 10+ years of experience in customer service and technical support and I managed multi million dollars clients. I am self sufficient and adapt quickly to any environment.
$20 USD em 40 dias
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Tangerang, Indonesia
Membro desde jan. 11, 2026
€30-250 EUR
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$8-15 USD / hora
€250-750 EUR
€30-250 EUR
₹12500-37500 INR
$2-8 USD / hora
$250-750 USD
£250-750 GBP
€250-750 EUR
€30-250 EUR
$50-100 USD
$2-8 USD / hora
₹1500-12500 INR
$2-8 USD / hora
$25-50 USD / hora
$250-750 USD
$2-8 USD / hora
$30-250 AUD
$15-25 USD / hora