WFM Implementation and Integration with CC

Scope -

1. Work Force Management Tool implementation (Remote connectivity to be shared).

• Review of business rules

• Agent and user administration

• Configuration of schedule parameters

• Forecast management

• Schedule preparation, production and optimization

• Daily schedule management

• One to two pre-training conference calls may be necessary to review checklists and gather pertinent information prior to Phase I training.

• Customer participation is limited to no more than 12 schedulers/users/managers

• Integration with Cisco ACD.

2. Training -

• Onsite hands-on Phase I training following initial implementation - 3 days.

• Phase I training will be conducted on site at one location.

• T&A would be on actuals. Hence share quote for efforts only.

Pls share man-day efforts and separate quotes for Implementation and Training.

Habilidades: Cisco

Veja mais: schedule agent, production management tool, Work force management, training cisco, remote hands, force training, schedule management, integration tool, onsite review, remote agent customer, gather customer information, cisco scope work, api integration implementation, cisco site site, onsite cisco, Cisco configuration , checklists, daily quotes, preparation review, transport quote web site script implementation

Acerca do Empregador:
( 0 comentários ) Singapore

ID do Projeto: #6172315

2 freelancers estão ofertando em média $2361 para esse trabalho


Hi, Any update on your plans about the project ? Looking forward to hear from you soon. Regards Naeem ...................................................... Hi, Were you able to go through the proposal sent? Mais

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