I have a customer that runs a security operation center which requires employees to be vigilant and always ready to answer security alarms coming in from a centralized software installed on a PC. Often employees do not obey the rules and either sleep, or do other things on the computers while they are supposed to monitor sites and follow security operations in order to prevent theft, injuries and life threatening events.
We often have employees work from remote offices and/or homes. We provide them laptops and we would like to have a solution that would allow us to vide the webcam remotely at any time, view/record the desktop and also save keys. This would allow us to monitor the activity and provide access to a supervisor that could monitor multiple employees at once. It is important that this runs as a service and is not visible to the employee.
I am looking for someone who could set this up for me on both windows 10 and macbook pro laptops. All laptops are always new and very powerful because they handle live video streams of remote sites which is demanding.
With this solution we could make sure the employee is not sleeping, that he is handling events and also that he is not using the computer to save any information and use it illegally.