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I need a reliable freelancer who can jump into our Telegram channel and keep customer questions answered quickly and courteously. Every message you will be handling is a real-time customer query—things like clarifying product features, guiding a buyer through checkout, or solving a simple post-purchase concern. I’ll provide you with access to the channel, background on our products, and a short onboarding call so you understand the tone we use. From there, your goal is to respond in clear, friendly language that matches our brand voice and keeps response times low. If a question requires information you don’t yet have, you’ll flag it for me and follow up once I supply the answer. A bilingual skill set in Indonesian and English is a plus because, although most chats arrive in Indonesian, the occasional international customer does appear. Familiarity with Telegram’s desktop and mobile apps will make the workflow easier. Deliverables I’ll review daily: • All customer queries acknowledged within a few minutes of arrival. • Accurate, well-structured answers that resolve or advance the issue. • A short handover note summarising any conversations still awaiting my input. If you can maintain a helpful tone, keep the chat queue clear, and communicate smoothly with me when you need support, we’ll have ongoing work for you.
ID do Projeto: 40142338
50 propostas
Projeto remoto
Ativo há 21 dias
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50 freelancers estão ofertando em média $18 USD/hora for esse trabalho

With my extensive experience in digital communication and technical support, I am the perfect fit for your Telegram Chat Support Agent role. As a WordPress and Shopify developer, I am familiar with creating engaging user experiences that prioritize ease-of-use. I fully understand how crucial timely customer assistance is, and can guarantee not only quick response times but also meaningful, well-structured answers that get to the heart of the customer's needs. I can manage Indonesian with Premium Ai tools so not an issue. The occasional international customer won't be met with any language barriers. My aim is to create clear, friendly conversation that aligns perfectly with your brand voice while boosting customer satisfaction. More than just following instructions, I am proactive in identifying gaps and ensuring smooth workflows. This means flagging any queries that require additional information and providing complete handover notes at the end of each day as requested by you. If given the chance, I'll prove to be an invaluable member of your team
$20 USD em 40 dias
4,9
4,9

Hello, I’d be glad to support your Telegram channel and keep customer conversations running smoothly. I’ve handled real-time customer support for e-commerce and service based brands where fast, polite, and accurate responses were critical to conversions and customer trust. I understand how important tone and speed are in live chat environments. I’ll respond to incoming messages promptly, guide customers through product questions and checkout issues, and resolve basic post-purchase concerns using clear, friendly language that matches your brand voice. If anything requires clarification, I’ll flag it immediately and follow up as soon as you provide the details. I’m comfortable using Telegram on both desktop and mobile, and I keep conversations organized so nothing is missed. I’m fluent in English and comfortable handling Indonesian messages, and I can switch smoothly when international customers appear. You’ll receive a concise daily handover summarizing any open conversations or items awaiting your input. My focus is keeping response times low, customers satisfied, and communication with you clear and consistent. I’d be happy to get started and support this on an ongoing basis. Thank you.
$15 USD em 40 dias
2,9
2,9

Hello! I read your project carefully and I believe I’m a great fit for this role. I have experience with customer support, handling messages, answering questions clearly and politely, and keeping response time fast. I’m very comfortable working in real-time chats and following guidelines, tone of voice, and scripts. I’m organized, reliable, and I know how important it is to give customers a good experience, especially when they have questions before or after a purchase. If there is something I don’t have the answer to, I’m used to flagging it and following up as soon as I get the information — exactly as you described. I’m ready to start and I’m happy to go through your onboarding process. Thank you, Thais
$15 USD em 40 dias
2,1
2,1

I’m ready to manage your Telegram channel with timely, courteous responses that keep customers engaged and satisfied. Your need for clear, friendly communication and quick resolution of real-time queries fits perfectly with my approach to maintaining seamless, professional customer service. I’m fluent in both Indonesian and English, skilled in Telegram’s desktop and mobile interfaces, and focused on delivering accurate, automated, and user-friendly support. Does this approach sound like what you’re looking for? Regards, Alicia
$15 USD em 14 dias
2,1
2,1

As a seasoned Virtual Assistant with ample experience in customer service and support, I have honed my skills in conflict resolution, time management, and maintaining a helpful tone under pressure just to name a few. These skills will prove invaluable as your Telegram Chat Support Agent, providing prompt and accurate responses to your client's inquiries. My commitment to delivering quality results, enhanced by my bilingual proficiency in Indonesian and English, will guarantee the satisfaction and effectiveness of our interactions with both international and local customers on your platform. Staying true to my style of open communication, I always seek to keep the chat queue clear, ensuring that no query goes unaddressed. My familiarity with the Telegram desktop and mobile apps further streamline our workflow, maximizing efficiency. Transparently managing queries until I receive information from you allows for smooth progress; neglecting no client is my pillar! Not only will I remain accessible and communicative with customers, but also with you. I'll diligently summarize any conversations still awaiting your input in a comprehensive handover note for review. In conclusion, I bring an attitude of dedication, accountability, and trust to all my professional relationships that can certainly ease your burden while promoting ongoing collaboration. Whether clarifying product features or guiding buyers through checkout,I am ready to contribute!
$15 USD em 40 dias
0,2
0,2

Olá! Tenho experiência com atendimento ao cliente em tempo real, respondendo dúvidas de forma rápida, clara e cordial. Posso gerenciar o canal do Telegram, orientar clientes durante a compra, esclarecer funcionalidades e sinalizar prontamente qualquer questão que exija sua intervenção. Sou organizado, atento ao tom da marca e mantenho a fila de mensagens sempre em dia, com notas objetivas sobre conversas pendentes. Tenho familiaridade com o Telegram (desktop e mobile) e boa comunicação em inglês. Fico à disposição para a chamada de integração e para iniciar imediatamente.
$20 USD em 40 dias
0,0
0,0

Hello, I’m excited to apply for your Customer Support role. With over 2 years of experience in customer communication, email management, and administrative support, I help businesses deliver fast, friendly, and professional support that keeps customers happy and loyal. I previously worked with Moniepoint Microfinance Bank as an Email Manager and Personal Assistant, where I handled daily customer emails, resolved inquiries, managed schedules, and supported operations efficiently. I am trained as a Certified Virtual Assistant (SID Academy), with hands-on experience in customer communication, data entry, CRM updates, and workflow management. What I can do for your business: Respond to customer inquiries via email, chat, or phone Resolve complaints professionally and calmly Track customer issues and update CRM records Manage inboxes and follow-ups Provide clear, friendly, and timely responses Maintain confidentiality and brand professionalism I understand that customers want fast and respectful support. That’s exactly what I provide — clear communication, empathy, and problem-solving. I am available for full-time, part-time, or remote work, and I am ready to start immediately. I would love to support your team and help you improve your customer experience. Kind regards.
$20 USD em 40 dias
0,0
0,0

Hello there, I believe I am the candidate you are looking my experience with chat support is quite remarkable I would manage your task with no exception because what you really need is not someone who said he can do this job. What you need is someone who really understand the task at hand customer does panic mostly they exaggerate because they are confuse or eager to see that their demand is met what you need is a person that understands these situations which I do without understanding the need of customer they just get frustrated and that's bad for business. I look forward to hearing from you Best regards Idris Yahya
$15 USD em 40 dias
0,0
0,0

I will actively manage your Telegram channel by responding to customer questions quickly, politely, and accurately. I can handle real-time inquiries such as product explanations, checkout guidance, and basic post-purchase support while maintaining your brand’s friendly tone. I’m comfortable using Telegram on both desktop and mobile, and I will flag any questions that require your input and follow up promptly once details are provided. I can deliver fast response times, clear communication, and daily handover notes for unresolved conversations. I’m fluent in both Indonesian and English, allowing me to assist local and international customers professionally.
$15 USD em 40 dias
0,0
0,0

Hello! I believe that I am the perfect candidate for this position because I understand the importance of interacting with customers and making them feel heard and I have experience on that. I have dealt with various types of people and I have succeeded in making them all feel welcomed and valued. Since I’ve studied sociology in college I got the chance to interact with people and manage those interactions in a friendly way while understanding them when doing projects. I believe that I’m good at making customers feel heard and responded the way they please. Furthermore I am capable of responding within 2 -3 minutes at anytime of the day. Even if I’m a student, I’m able to do this task the exact same way you want me to since I’m having lectures only three days a week. I’m really excited to be working for your telegram channel and looking forward for a positive response. Thank you.
$20 USD em 20 dias
0,0
0,0

Hi, I can provide you with an automation on replying to the draft if it is beneficial to you. I will keep monitoring and sending the replies that are AI generated through the automation. I can also keep the Human in the loop to review the reply email. Regards, S. Chandra Ph. +91 9899809109 / +91 7983820065
$20 USD em 40 dias
0,0
0,0

As an attentive and quality-driven Virtual Assistant for C-level executives, I wholeheartedly understand the value of maintaining excellent customer service. Whether it's managing social media accounts or providing administrative support, I have always prioritized clear communication, prompt response times, and professional etiquette. These proficiencies are transferrable to your Telegram channel where I can work diligently to provide concise,responsive, and friendly replies aligned with your brand's voice. Furthermore, my experience as a bilingual assistant fluent in both Indonesian and English gives me an edge in this project. This expertise allows me to comfortably tackle customer queries from both local and international buyers. Besides this, my familiarity with Telegram's desktop and mobile apps will ensure efficient workflow enhancing quick response rates. Your deliverables of acknowledging customer queries promptly, contesting accurate answers that resolve or extend the issue are principles I commit to upholding every day. Moreover, the efficacy of my task delivery approach is further enriched by my ability to create a short handover note precisely summarizing the ongoing conversations which await your input. As an ambitious professional focused on making your workload lighter and business successful, I consider myself an ideal candidate for this ongoing opportunity.
$20 USD em 40 dias
0,0
0,0

Sou uma profissional organizada, comunicativa e responsável, com facilidade em atendimento ao cliente em tempo real. Tenho experiência em responder dúvidas de forma clara, educada e rápida, mantendo sempre o tom alinhado à voz da marca. Consigo orientar clientes durante o checkout, esclarecer funcionalidades do produto e auxiliar em situações simples de pós-venda, sempre com foco na solução. Possuo bom gerenciamento de tempo, atenção aos detalhes e familiaridade com o uso do Telegram em desktop e celular, garantindo agilidade no fluxo de trabalho. Tenho ampla disponibilidade de horários, inclusive para atendimentos contínuos, com comprometimento em manter tempos de resposta baixos e constância no suporte.
$15 USD em 50 dias
0,0
0,0

I am a reliable customer support professional with experience in handling real‑time queries across social platforms. I will manage your Telegram channel by responding quickly and courteously to customer questions, clarifying product features, guiding buyers through checkout, and resolving post‑purchase concerns. My focus is on maintaining a helpful tone, keeping the chat queue clear, and ensuring accurate answers that match your brand voice. I will also provide daily handover notes summarizing pending issues. With strong time management, bilingual skills in English and Indonesian, and familiarity with Telegram apps, I can ensure smooth communication and ongoing customer satisfaction.
$20 USD em 40 dias
0,0
0,0

I am responsive, polite, and available for long-term support. My goal is to keep your customers satisfied and engaged. I’m ready to start immediatelyand ensure that all customer queries in your Telegram channel are responded to promptly and effectively. My experience with bilingual communication in English and Indonesian is a valuable asset, as it allows me to cater to both local and international customers. In addition, my familiarity with Telegram's desktop and mobile applications will streamline our workflow, ensuring smooth communication. I understand the importance of maintaining consistent brand voice and I am eager to blend into it seamlessly, enriching customer experience. By hiring me, you can expect every customer query acknowledged within minutes, well-structured answers that resolve or advance each issue, and concise handover notes for conversations pending your input. My commitment to ongoing learning and improvement drives me to consistently deliver better results. Together, we can ensure quick and meaningful support for your customers while maintaining clear communication between us. Don't hesitate to start this journey of satisfied customers today!
$20 USD em 40 dias
0,0
0,0

Hello, I’m very interested in helping manage your Telegram customer support channel. I have experience handling real-time customer chats, answering questions clearly, and maintaining a friendly, professional tone to ensure customers feel supported and confident. I’m comfortable assisting with: Clarifying product features Guiding customers through checkout Handling simple post-purchase concerns Flagging questions that require escalation and following up promptly I understand the importance of fast response times and clear communication. I’m used to acknowledging incoming messages within minutes and providing well-structured answers that either resolve the issue or move it forward efficiently. I’m bilingual in Indonesian and English, so I can easily handle both local and international customers. I’m also familiar with Telegram on both mobile and desktop, which allows me to stay responsive and organized throughout the day. For daily deliverables, I can: Ensure all customer queries are acknowledged quickly Provide accurate and polite responses aligned with your brand voice Prepare a short handover note summarizing chats that need your input I’m reliable, detail-oriented, and comfortable following onboarding guidelines and adapting to your preferred tone of communication. I’m confident I can help keep your chat queue clear and your customers satisfied. I’d be happy to discuss availability and start as soon as needed. Thank you for your consideration. Best regards, Angel
$20 USD em 40 dias
0,0
0,0

Hi, I have experience handling real-time customer support chats, answering product questions, guiding customers through checkout, and resolving basic post-purchase issues. I’m comfortable working inside Telegram (mobile and desktop) and keeping response times low while maintaining a polite, brand-appropriate tone. I type at ~40 WPM, communicate clearly in English, and can flag questions that need escalation while following up once details are provided. I’m organized with handover notes and make sure no customer message is ignored. If you need someone reliable to keep your Telegram channel responsive and clean, I’m ready to jump in. Thanks, Joss
$20 USD em 40 dias
0,0
0,0

As a seasoned virtual assistant, I understand the value of maintaining efficient and productive communication channels, especially when it comes to customer support. My bilingual skills in English and Indonesian, along with my familiarity with Telegram's apps - both desktop and mobile - makes me a strong fit for this project. Moreover, my experience working as a web developer not only emphasizes clean development, solid architecture but also noticeable performance differences. These skills translate perfectly into managing real-time customer inquiries in a way that aligns with your brand voice while maintaining low response times. Additionally, I am known for my accountability and attention to detail, which is crucial for handing over any pending issues smoothly. Most importantly, I believe results-oriented work and individual responsibility are key to a successful project and ongoing client-freelancer relationships. With your guidance and trust, I can ensure all customer queries are acknowledged expeditiously with well-structured answers even if they require your input at a future time. Let's hit the ground running together!
$20 USD em 40 dias
0,0
0,0

I’m a strong candidate for this role with 1 year and 8 months of experience as a customer service representative, handling real-time customer chats and resolving inquiries quickly and professionally. I’m comfortable answering product questions, guiding customers through checkout, and managing post-purchase concerns while maintaining a friendly, brand-aligned tone. I understand the importance of fast response times and clear communication, especially in live Telegram environments. I’m organized with follow-ups, proactive in flagging questions that require escalation, and consistent with handover notes. I also work confidently across Telegram desktop and mobile, ensuring no customer message goes unanswered.
$15 USD em 40 dias
0,0
0,0

I am a dedicated virtual task assistant managing high-traffic online environments and delivering high-quality creative content. I am equipped with the unique ability to handle moderation tasks while maintaining a positive, professional tone. Whether resolving technical support task or producing engaging voice-overs in English, I am focused on efficiency and going above and beyond for every project. Community Moderation & Support: Expert in email management, report moderation, and prompt technical support. Creative Media: Professional video and sound editing paired with versatile voice-over services (Animation, Scripture, and Commercial Acting). Administrative Efficiency: Highly proficient in Excel, Word, and project organization with a focus on detail and productivity. Adaptability: A fast learner who thrives on feedback and is always ready to expand my skill set to meet project goals. Why Choose Me? I believe that "There is always a light at the end of the tunnel, and I have the flashlight." I don't just complete tasks; I solve problems and shine the path toward the projects success. I am a collaborative team player who treats your brand with the same care and professionalism as my own.
$16,67 USD em 20 dias
0,0
0,0

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