AWS Connect - IVR set up and Integration

1. Set up IVR Flow based on the requirement.

2. Integrate the IVR with two external systems for validation and retrieve data based on the inputs provided

• Flow will need to recognize caller’s input using DTMF and LEX Voice bot

• Basic Flow

o Validate the caller using TAX ID based on information available SYSTEM 1

o Validate ID (SSN) using SYSTEM 2

o Validate DOB based on the information available in SYSTEM 1

o Once the information is verified, look at a specific table and read out the information using TTS

o Must be able to send information through fax to caller when needed

Habilidades: Contact Center Services, AWS Lambda, Amazon Web Services

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Acerca do Empregador:
( 0 comentários ) India

ID do Projeto: #28919261

2 freelancers estão ofertando em média ₹65625 nesse trabalho


Hi, I have 18 years of experience in VOIP and asterisk. I offer my services for your project. Please have a look at my profile to see all my experience details. I assure you of a high quality professional service. We c Mais

₹75000 INR in 15 dias
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Hello, Greetings ! hope you had a great day I'm a AWS certified professional and working as Cloud Architect. I have extensive knowledge on DevOps tools ,I understand your the project requirement and can work with you Mais

₹56250 INR in 7 dias
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