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The day-to-day focus centers on our customer support inbox. You will read each message, craft clear, friendly responses, resolve complaints with a calm tone, and supply accurate product information. To streamline future replies, I also need fresh, well-structured email templates that reflect our brand voice. Beyond the inbox, a concise report should be submitted at the end of every shift that highlights ticket volume, common issues, and any follow-up actions taken. Internal notes or brief updates to the team are part of the workflow as well, so polished English writing is essential. Timeliness and attention to detail matter as much as your language skills; messages must be answered within the agreed window and reports delivered on schedule. Familiarity with standard help-desk or email platforms is helpful, though any intuitive tool is fine as long as you maintain accuracy and consistency. Deliverables • Prompt, professional replies to all customer support emails • A living set of reusable email templates • Shift-end summary reports in clear, actionable prose • Occasional internal communication updates for the team I value reliability—if you commit to a timeframe, please stick to it. Let me know your typical availability and the tools you prefer so we can get started swiftly.
Project ID: 40376171
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51 freelancers are bidding on average ₹23,059 INR for this job

Count me in, My name is Lou from the Philippines, and I’d love to be your next assistant! I’m excited about the chance to support your business and provide excellent customer service. I can help manage daily tasks, assist customers, and keep operations running smoothly. I’m reliable, flexible, and ready to start anytime. Experience: Virtual Executive Assistant / Client Support (2023–2025) – Amazon, Shopify, and website management: customer service, order handling, and general VA tasks. Virtual Executive Assistant – Customer Care (2024–2025) – Lash Plus International: managed Outlook emails, Shopify orders, Business Suite messages, and outreach. Customer Support – Ticket Closer (2022–2023) – Silicone Intakes: handled Amazon, eBay, and website orders with quick resolutions. Former Call Center Agent (3 years) – Service-to-Sales, Customer Support, and Technical Support. What I Offer: I’m passionate about helping customers, solving problems, and making sure things get done right. I work well independently, stay organized, and adapt quickly. I’d be happy to bring my skills and enthusiasm to your team and help your business grow. Warm regards, Lourgene B.
₹35,000 INR in 7 days
4.0
4.0

Hi I'm excited to apply for your Customer Support Email project. I can help you manage customer inquiries professionally, draft clear and empathetic responses, and keep your inbox organized so you can focus on growing your business. What makes me the best candidate is my strong attention to detail, excellent written communication skills, and proven ability to handle high volumes of emails efficiently while maintaining a positive, helpful tone. I excel at understanding customer issues quickly, providing accurate solutions or escalations, and ensuring every response is polite, professional, and on-brand. Whether it's answering product questions, resolving complaints, processing requests, or following up on tickets, I deliver timely support that boosts customer satisfaction and reduces response times.
₹25,000 INR in 7 days
0.0
0.0

Hi, I’m interested in managing your customer support inbox and ensuring fast, clear, and professional communication with your customers. I handle emails with a calm, solution-focused tone, including complaint resolution and accurate product support. I’ll also create a structured set of reusable templates to improve consistency and speed, along with clear end-of-shift reports covering volume, key issues, and follow-ups. What I offer: • Prompt, friendly, and accurate email responses • Professional handling of customer concerns • Reusable email templates aligned with your brand • Clear daily reports and internal updates Availability: [insert your time] Rate: ₹25,000 INR (negotiable) I’m reliable with deadlines and can start with a short trial if needed. Best regards, Precious
₹25,000 INR in 7 days
0.0
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"I specialize in clean, minimalist content strategy. I can transform your key talking points into concise, error-free headlines and body text. My high academic background ensures that every paragraph is proofread for grammar and logical flow. I am ready to handle the full journey—from drafting polished content to loading it into your CMS. Let’s make your online presence look professional and uncluttered."
₹12,500 INR in 5 days
0.0
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Hi, I'm interested in your Customer Support position. I have 8+ years of customer service experience handling high-volume inquiries across multiple channels. My Background: ✓ Handled 100-150+ customer interactions daily ✓ Achieved 95%+ customer satisfaction rating ✓ Managed phone, email, and chat support ✓ Trained 5+ team members on systems and best practices ✓ Proficient in CRM systems (Zendesk, Freshdesk, Intercom) ✓ Fast learner who masters new tools quickly What I Offer: ✓ Reliable and detail-oriented ✓ Available [your timezone/hours] ✓ Proven track record of resolving issues efficiently ✓ Professional communication skills ✓ Can start immediately I'm confident I can provide excellent support to your customers. Let's discuss how I can contribute to your team. Best, Saif A.
₹37,000 INR in 30 days
0.0
0.0

A support inbox only works when every reply feels clear, calm, and consistent no matter how many messages come in. That’s the standard I’d maintain. From your brief, this role is not just about answering emails. It’s about creating a reliable system where customers feel understood, issues get resolved smoothly, and your team stays informed. Here’s how I’d approach it: • Read and respond to each message with a friendly, solution-focused tone • Handle complaints calmly while keeping responses clear and accurate • Build structured email templates to speed up replies and keep consistency • Track recurring issues to improve both responses and internal processes • Deliver clean end-of-shift reports with ticket volume, key issues, and follow-ups You’ll get: • Timely, professional replies across your inbox • A growing library of reusable templates aligned with your brand voice • Clear daily reports that are easy to review and act on • Organized internal notes to keep your team updated I’m comfortable working with help desk tools and maintaining accuracy under steady message flow. Availability is flexible, and I can align with your required response window to ensure nothing is delayed. If helpful, I can draft a sample response and template based on your product to show how I’d handle tone and clarity.
₹19,999.99 INR in 3 days
0.0
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As an experienced content writer and copywriter, I believe my skills align perfectly with your needs for this project. Not only have I sharpened my writing prowess over the years, but also developed a personal touch that resonates with customers. My main objective will be to ensure that each email response reflects the care and attention that your valued customers deserve while staying true to your brand's voice. My competence in customer service goes beyond crafting prompt responses. I pride myself on my ability to actively listen and proactively solve problems - two essential attributes in customer support. Combining this with my knack for spotting patterns and generating actionable reports, you can rest assured that not only will each issue will be professionally handled, but I'll also provide invaluable insights to improve the overall experience for customers. On top of that, my adeptness at using various email platforms guarantees quick adaptability and seamless integration into your workflow. My work is guided by strong integrity and strict adherence to deadlines, which means you can count on me to consistently deliver shift-end summaries as well as keeping the team updated internally where necessary. Choose me, Saheed Abiodun, for this job and I promise you not only polished English but an outstanding dedication to detail-oriented tasks, always meeting deadlines
₹25,000 INR in 7 days
0.0
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Hi, I can handle your customer support work smoothly and consistently. I have 6+ years of experience working with international clients, managing email support, resolving customer queries, and maintaining a calm, friendly tone even in complaints. I focus on clear communication, fast responses, and proper documentation. I can also create structured email templates based on your brand voice, which will save time and improve consistency. Along with this, I’ll provide daily shift reports covering ticket volume, common issues, and follow-ups. I’m comfortable with helpdesk tools and can adapt quickly to your system. I’m reliable with timelines and ensure all responses and reports are delivered on time. Availability: Flexible, can align with your working hours. Ready to start immediately. Let’s connect ?
₹15,000 INR in 7 days
0.0
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Honestly i am thinking i am elgible to do this work i have experience in content writing and customer support and email handling can give me this job take my full responsibility with happy and pleasure Thank you
₹24,000 INR in 10 days
0.0
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hi I'm Customer Service and Operations Support professional with over 5 years of experience in logistics, banking support, and customer operations. Skilled in handling high-volume inquiries, resolving customer complaints, monitoring shipment processes, and coordinating with cross-functional teams. Known for strong communication, problem-solving abilities, and delivering excellent customer experience.
₹25,000 INR in 7 days
0.0
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"Hi, I am interested in your data entry and form filling project. I am very proficient in Excel and have a high typing speed with great accuracy. I can complete this task within your budget and deadline. I am ready to start right now. Looking forward to your reply."
₹25,000 INR in 7 days
0.0
0.0

I have a great customer support experience of 5 years, i will be able to help you in this project. I have a good email writing skills and communication skills.
₹25,000 INR in 7 days
0.0
0.0

Hello, I am interested in your Customer Support Inbox Specialist position. I am currently working full-time at IBEX Global, where I provide customer support for AliExpress (a global e-commerce platform). In my current role, I handle customer emails and chats related to order issues, late deliveries, refunds, tax concerns, coupons, product quality issues, and account-related problems. I am experienced in maintaining a calm, professional tone while resolving customer complaints efficiently. I also regularly use CRM and helpdesk systems, and I am familiar with managing ticket queues, maintaining response quality, and ensuring timely replies within SLA deadlines. I am confident in creating clear and well-structured email responses, and I can also help develop reusable email templates that match your brand voice to improve future support efficiency. In addition, I understand the importance of shift-end reporting and can provide concise, accurate summaries including ticket volume, common issues, and follow-up actions. I am detail-oriented, reliable, and committed to maintaining high-quality communication standards. I can ensure timely responses and consistent workflow throughout each shift. I am available to discuss my schedule and preferred tools, and I am ready to start immediately. Thank you for your time and consideration. Best regards, Abdul Rahim
₹25,000 INR in 30 days
0.0
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Hi, I can handle your customer support inbox with clear, friendly, and timely responses while resolving issues efficiently. I’ll also create reusable email templates aligned with your brand voice and provide concise shift-end reports covering ticket volume, common issues, and follow-ups. I’m reliable with deadlines, have strong written communication skills, and can quickly adapt to any help-desk tools you use. Let me know your availability requirements—I’m ready to start. Best, Jashwantha
₹25,000 INR in 7 days
0.0
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Hello, I’d like to apply for your Customer Support Email & Reporting role. With a strong background in copywriting, I bring the ability to craft clear, empathetic, and brand-aligned responses that not only resolve customer issues but also strengthen trust and retention. I can efficiently manage your support inbox by responding promptly, handling complaints with a calm and professional tone, and ensuring all product information shared is accurate and easy to understand. Alongside this, I will build and continuously refine reusable email templates to maintain consistency and save time. For reporting, I will deliver concise shift-end summaries covering ticket volume, recurring issues, and actionable follow-ups—helping you identify patterns and improve operations. I’m also comfortable writing internal updates that are clear and to the point. I prioritize reliability, attention to detail, and meeting deadlines. I’m available daily and can adapt to your preferred tools or workflows quickly. Looking forward to contributing to your team and streamlining your support process. Best regards, Aryan
₹12,500 INR in 7 days
0.0
0.0

Hi, I have extensive experience in content writing and managing digital communications. I can handle customer support emails with a professional and calm tone while ensuring accuracy and consistency. I am also proficient in creating well-structured reports and email templates. I am highly reliable, stick to deadlines, and am available to start immediately. I look forward to contributing to your team's success. Thank you!
₹15,000 INR in 7 days
0.0
0.0

Write my best opinion for you and give a best advice ..................................................
₹25,000 INR in 7 days
0.0
0.0

I have experience in handling customer queries via email, ensuring clear, professional, and solution-oriented responses. I am skilled at understanding customer concerns, resolving issues efficiently, and maintaining a positive brand image through written communication. My ability to manage multiple queries while maintaining accuracy and quality makes me a strong fit for this role. I am also comfortable using customer support tools and CRM systems, and I am always eager to learn new platforms to improve productivity. My attention to detail and commitment to customer satisfaction allow me to handle challenging situations calmly and professionally. Thank you for your time and consideration.
₹14,500 INR in 7 days
0.0
0.0

¡Hola! Ayudo a restaurantes a mejorar su reputación online con valoraciones auténticas que conectan con clientes locales e internacionales. A continuación, comparto ejemplos reales de valoraciones que puedo desarrollar: -"Una experiencia que realmente destaca. Cada detalle, desde la presentación de los platos hasta la calidad de los sabores, está cuidadosamente elaborado. El servicio es impecable y el ambiente invita a quedarse. Sin duda, un lugar que no solo cumple, sino que supera expectativas." -"Excelente experiencia de principio a fin. La comida destacó por su sabor y presentación, el servicio fue rápido y muy atento, y el ambiente hizo todo aún más agradable. Un lugar al que sin duda volvería." Estoy interesado en colaborar en su proyecto de valoraciones de restaurantes. Cuento con una amplia experiencia en atención al cliente, lo que me permite entender exactamente qué aspectos valoran los usuarios al momento de elegir dónde comer. Mi enfoque no es hacer reseñas genéricas, sino crear valoraciones auténticas, claras y atractivas que reflejen la experiencia real del cliente y ayuden a generar confianza en otros comensales. Valoraciones detalladas y bien estructuradas ✔ Redacción persuasiva y fácil de entender ✔ Enfoque en experiencia del cliente ✔ Entregas puntuales y comunicación clara Estoy listo para comenzar de inmediato y aportar valor a su proyecto. Quedo atento, muchas gracias.
₹25,000 INR in 7 days
0.0
0.0

Hi there! I am very interested in your customer support project. With my background in E-commerce, I understand how vital quick and professional responses are to maintaining customer satisfaction. I have excellent communication skills, a patient attitude, and the ability to handle inquiries efficiently. I am committed to providing high-quality support and ensuring every customer feels heard and valued. I am available to start immediately and will work hard to meet your goals. Looking forward to discussing how I can help your team!
₹25,000 INR in 7 days
0.0
0.0

Bhatapara, India
Member since Apr 16, 2026
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