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About Us Happy Holdings Group (HHG) operates a portfolio of fast-growing virtual restaurant brands across multiple kitchen locations. We care deeply about consistency, accountability, and operational excellence — every shift, every team member, every time. We’re building a world-class accountability system where every team member is scored daily on their SOP compliance, efficiency, and execution quality. Your role is to make that visibility real. Role Overview As a Remote Quality Assurance Specialist, you will review live or recorded footage from our kitchens and evaluate individual team members’ performance based on standardized checklists. You’ll assign daily performance scores, identify SOP gaps, and surface behavioral or process issues to management for coaching and retraining. This role combines observation, data entry, and judgment — it’s about seeing the truth clearly and helping the system improve every day. Daily Responsibilities Monitor camera footage across multiple kitchens (live or playback). Evaluate each team member’s work using a defined SOP scorecard (e.g. station setup, prep flow, cleanliness, communication, pace, teamwork). Log and score each team member’s performance in our QA dashboard (Notion / Google Sheet). Add notes, screenshots, or timestamps for each deviation or highlight. Identify recurring patterns or behavioral trends and tag them for coaching follow-up. Report SOP gaps or unclear procedures back to management for correction. Collaborate with the internal team to refine scoring systems and ensure fairness and accuracy. Performance Metrics for This Role ✅ Accuracy of scoring and reporting (no missed major deviations) ✅ Consistency of daily audits completed on time ✅ Clarity and usefulness of feedback ✅ Improvement in site/team performance visibility What Success Looks Like Every team member has a visible daily SOP compliance score. Managers have clear, data-backed insights into who’s performing and who needs support. SOP noncompliance decreases week over week. You become a trusted observer — objective, consistent, and fair. What We’re Looking For Strong attention to detail and pattern recognition. Ability to stay objective — no bias, just facts. Comfortable reviewing long footage blocks with focus. Reliable communication and follow-through. Experience in QA, auditing, or food operations is a plus. Familiar with tools like Google Sheets, Notion, and camera review platforms. Stable high-speed internet. English (conversational or fluent).
ID do Projeto: 39961676
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Ativo há 2 meses
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14 freelancers estão ofertando em média $457 USD for esse trabalho

Hello there! I understand that you’re looking for a Remote Quality Assurance Specialist to monitor kitchen operations for Happy Holdings Group, ensuring SOP compliance, efficiency, and execution quality across multiple virtual restaurant locations. The role involves reviewing live or recorded footage, scoring team members against defined SOP checklists, logging performance in dashboards, and surfacing gaps or patterns for management action. My work will help make team performance visible, objective, and actionable, improving consistency and operational excellence every day. Before we proceed, may I please ask: How many kitchen shifts or hours of footage will I be expected to review daily? Are there any existing SOP scorecards or templates you want me to use, or should I help refine them? Should I focus solely on SOP compliance, or also flag behavioral and teamwork observations for coaching purposes? Here’s my portfolio for your review: https://www.freelancer.com/u/Penmate Please send me a message so we can discuss your current QA setup, scoring criteria, and daily workflow to get started efficiently. Best regards, Bryson Henniger
$450 USD em 6 dias
5,0
5,0

Hello, I have over 7 years of experience in Google Sheets and Data Entry. I have carefully read the requirements for the Comprehensive QA Testing project. For this project, I will diligently monitor camera footage from multiple kitchens, evaluate team members' performance based on standardized checklists, and log their scores in the QA dashboard. I will identify any SOP gaps, behavioral trends, and provide detailed feedback to management for coaching and retraining purposes. Additionally, I will collaborate with the internal team to refine scoring systems and ensure accuracy. I believe that my attention to detail, pattern recognition skills, and experience in QA make me a suitable candidate for this role. I am proficient in using tools like Google Sheets and Notion, and I have a stable high-speed internet connection. I would love to discuss this project further with you. Please connect with me in the chat for a detailed conversation. You can visit my Profile here: https://www.freelancer.com/u/HiraMahmood4072 Thank you.
$275 USD em 2 dias
5,0
5,0

HI, i have vast experience in Devsecops field, i can configure edge, core and access level device with any networking vender. if you require my service send me message to discuss further regarding your project.
$750 USD em 7 dias
3,1
3,1

Ensure your virtual restaurant brands deliver flawless customer experiences with expert QA testing. I will conduct a comprehensive QA process to identify and resolve any functionality or compatibility issues across your platforms. Utilizing tools such as Selenium and Postman, I will test both the frontend and backend thoroughly, ensuring all APIs function seamlessly and your user interface is intuitive. This will result in a bug-free experience that enhances customer satisfaction and brand reputation. Let's schedule a quick call to discuss your specific QA needs and how we can get started immediately. Regards, Araminta (Minted Solutions)
$500 USD em 7 dias
2,8
2,8

Hi there, I'm excited about the opportunity to assist Happy Holdings Group in creating a world-class accountability system for your virtual restaurant brands. With extensive experience in QA and strong attention to detail, I can effectively evaluate team performance through SOP compliance and identify areas for improvement. I have successfully managed similar projects, ensuring accurate scoring and actionable feedback. I'm ready to start monitoring footage and delivering insights that enhance operational excellence right away.
$250 USD em 2 dias
0,0
0,0

Hi there, I understand the importance of maintaining operational excellence at Happy Holdings Group, especially in the vibrant environment of virtual kitchens. I am confident that my background in Quality Assurance and strong attention to detail will help create the visibility you seek for team performance. With over 5 years of experience in QA testing and auditing, I specialize in performance evaluations using standardized scorecards. I am proficient in Google Sheets and Notion, allowing for streamlined data entry and reporting. I also excel in identifying patterns in performance data, which will aid in your coaching and retraining processes. I am ready to start monitoring the kitchen footage, evaluate team performance, and provide actionable feedback. Let's discuss your specific needs to establish a clear timeline for implementation. NOTE : Bid is placed on the lowest bid price and deadline and it can vary after a detailed discussion or a meeting. Thanks,
$250 USD em 1 dia
0,0
0,0

Hi Wesli, I’m excited about the opportunity to assist Happy Holdings Group with your QA testing needs. With my eye for detail and extensive experience in quality assurance, I can help ensure your team’s performance is measured accurately and consistently. In my previous roles, I have honed my skills in monitoring processes and providing valuable feedback to improve operational excellence. I understand how important it is to identify gaps in SOP compliance effectively. I am proficient in using Google Sheets and other reporting tools, which will enable me to log and score performances accurately. My background in QA and auditing will be instrumental in spotting trends and ensuring timely completion of daily audits. Let’s take the next steps to enhance the accountability system you’re building. Best regards, Billy Bryan
$350 USD em 5 dias
0,0
0,0

➡️ Hello there! After I've carefully checked your requirements and the role overview, I’m excited about the opportunity to contribute to Happy Holdings Group's mission of operational excellence. With a solid background in QA testing and auditing, I fully understand the importance of accurate performance scoring and insightful feedback in a fast-paced kitchen environment. I have experience in reviewing footage for compliance and quality assessments, coupled with adept skills in Google Sheets and Notion for data entry and reporting. My meticulous attention to detail and ability to stay objective will ensure that I identify SOP gaps and behavioral trends effectively, facilitating continuous improvement within your teams. I'm particularly keen to help establish a clear and impactful scoring system that supports managerial decision-making while fostering a culture of accountability among staff. I would love to discuss further how I can contribute to HHG's success and ensure that every team member’s performance is visible and actionable. Could you share what specific metrics you'd like to prioritize in the initial phase? What specific metrics would you like to prioritize in the initial phase of this QA project?
$360 USD em 7 dias
0,0
0,0

Hi Wesli02, I am excited about the opportunity to support Happy Holdings Group in building a world-class accountability system for your virtual restaurant brands. Your commitment to operational excellence aligns perfectly with my extensive skills in quality assurance and data analysis. I have over 7 years of experience in Data Entry, Testing/QA, Software Testing, Test Automation, and Risk Assessment. My attention to detail and ability to identify patterns ensures accurate scoring and reporting of team performance, ultimately helping enhance operational efficiency. I am well-versed in using tools like Google Sheets and have a strong background in monitoring operations, making me an ideal candidate for this role. Please check out my portfolio for relevant experience: https://www.freelancer.com/u/KanzahAfaqAhmad I am eager to contribute to your mission and help improve visibility across your teams. Thank you for considering my proposal. Regards, Kanzah Afaq
$500 USD em 7 dias
0,0
0,0

Hello, As an accomplished QA Specialist with a wide range of skills and experiences in data analysis, log review, and risk assessment, I believe that I am the perfect candidate to ensure the success of your project. With proficiency in tools like Google Sheets, Notion, and a fault-free high-speed internet connection, I bring both technical ability and reliable communication. My attention to detail and adeptness at recognizing patterns have been key assets in all of my previous roles. My keen sense of objectivity enables me to evaluate performances without bias, ensuring that the results are fair and accurate. Drawing on my extensive knowledge in risk management and fraud detection, I have valuable experience in identifying patterns and mitigating potential issues before they even arise. This ability to spot trends will be crucial for tagging recurring problems and instituting appropriate corrective measures to enhance team performance. Additionally, my skills in documentation and reporting will provide managerial staff with clear, data-backed insights into individual performances for optimal decision-making. Lastly, my fluency and conversational capabilities in English create an environment of effective collaboration with your internal team as we continuously work towards refining scoring systems for even better results. I'm excited about the opportunity to play a pivotal role in building this world-class accountability system for THANKS and CHEERS
$555 USD em 4 dias
0,0
0,0

I’m excited to apply for the Remote QA Specialist role with Happy Holdings Group. With experience in data analysis, hospitality operations, and customer service, I’m skilled in maintaining consistency, auditing workflows, and ensuring compliance with SOPs. I have strong attention to detail, excellent observation skills, and proficiency with Google Sheets, Notion, and Microsoft 360. I’m comfortable reviewing long footage blocks, logging performance data, and providing clear, objective feedback that supports continuous improvement. Reliable, organized, and results-driven, I’m confident I can help HHG achieve operational excellence and strengthen team accountability.
$500 USD em 7 dias
0,0
0,0

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