Contact Center Setup

Looking for a step by step call center setup ebook guide around 100 page covering the following areas:

1- choosing the service level objective with examples

2- choosing the CTIOS and systems

3- Call forecast ( wrap-up time + Call handling time + Call volume )

4- Staff Requirements ( staffing and skills)

5- Systems and trunks requirements

6- Setup the rostered staff factor

7- Scheduling

8- Cost calculations

9- Call Center over all evaluation

I will provide the chapters topics and some general support


1-Feel free to bid for more or less than the budget

2-the ebook most be in MS word format

Habilidades: Redação Publicitária

Veja mais: objective examples, cost format, cost call center, copywriting examples, contact center setup, ebook cost, copywriting cost, call center cost, Staffing, service center, forecast, factor, chapters, center, free ebook setup, forecast call, trunks, word step, staff scheduling, notes word, staff time, word notes, will contact, setup page, time contact

Acerca do Empregador:
( 54 comentários ) Sharjah, United Arab Emirates

ID do Projeto: #175733

4 freelancers estão ofertando em média $225 para esse trabalho


Hi, I can do it just need details and you will get what you want. Thanks

$100 USD in 7 dias
(1 Comentário)

Hi. I am presently working with an International, top notch BPO, and therefore have an insider's knowledge. To get optimum results, time will be taken to gather the required data. Have a pleasant day.

$250 USD in 30 dias
(0 Comentários)

Hi I am callcenter consultant and own my BPO and Call Center Business. I would be glad to assist you. Regards

$250 USD in 2 dias
(0 Comentários)

Hi, I have enough experience ( 7 years) in writing field, Give me one chance and see my style of working. My bid $400 for this project.

$300 USD in 15 dias
(0 Comentários)