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I need someone who can slip straight into our existing WhatsApp Business and Instagram Direct inboxes and keep every customer feeling heard, understood, and helped. Most messages centre on three things—product questions, order-status checks, and the occasional general service query—so you’ll be switching between clarifying features, tracking parcels, and smoothing over any issues that pop up. The tone I expect is consistently professional: concise, polite, and never casual, even when a customer’s own wording is. Fast turnaround is critical; I aim for replies inside a few minutes during business hours, so you’ll need the discipline to monitor chats closely or work with notifications enabled. What you’ll deliver • Real-time replies on WhatsApp Business and Instagram Direct during the agreed shift window • Clear, well-structured answers that align with our existing FAQ and policy documents • Accurate tagging or logging of conversations in our CRM so the rest of the team can pick up any follow-up actions without digging for context I will provide onboarding notes, response templates, and access to order-lookup tools. Once you’re comfortable, I’ll count on you to refine canned replies, flag recurring issues, and suggest improvements to our process so we keep raising the bar on service quality.
Project ID: 40427371
72 proposals
Remote project
Active 10 days ago
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72 freelancers are bidding on average $19 USD/hour for this job

Hello, I understand you need someone who can step directly into your WhatsApp Business and Instagram DM workflow, maintain fast response times, and handle customer conversations professionally and consistently. I’m experienced in customer communication workflows where speed, clarity, and tone management are critical—especially for product inquiries, order tracking, and service-related support. My approach: • Monitor WhatsApp Business and Instagram inboxes actively during agreed working hours • Respond using concise, professional, and policy-aligned messaging • Handle product questions, order-status updates, and customer concerns efficiently • Maintain organized CRM tagging/logging so follow-ups remain seamless for your team • Refine canned responses and identify recurring customer pain points to improve workflow over time I understand the importance of: • fast turnaround times • professional communication • accurate information handling • and maintaining a positive customer experience even during issues or delays I’m comfortable working with onboarding documents, FAQs, templates, and order-management tools, and I can adapt quickly to your brand tone and internal process. Happy to discuss shift timing, expected response volume, and workflow setup. Warm regards, Tara Devi
$15 USD in 40 days
4.5
4.5

Good day, As a senior customer support specialist, I am confident in handling your WhatsApp and Instagram chat support needs with 100% job satisfaction. I have extensive experience in providing real-time responses, aligning with existing FAQs, and accurately logging conversations. Let's chat further to discuss how I can enhance your customer service experience. I look forward to sharing my related portfolio with you. My simple working process involves planning, creating structured responses, reviewing for accuracy, and delivering the final output. What I will do: - Provide real-time responses on WhatsApp Business and Instagram Direct - Ensure clear and well-structured answers - Accurately log conversations in the CRM for seamless follow-up High-quality work within budget. Let's chat again soon. Regards, Hira Khan
$18 USD in 40 days
3.4
3.4

This is right in line with the projects I work on. Handling WhatsApp Business and Instagram Direct inboxes with quick, professional responses fits my skill set. Paying close attention to accurate order tracking and precise conversation tagging in the CRM often gets overlooked but is vital for smooth follow-ups. I focus on clear, polite replies that fit your existing tone and templates while maintaining fast, disciplined monitoring to meet tight response windows. Efficiency and consistency go hand in hand here. Reach out for a free consultation, I am happy to offer honest advice either way. Stef
$15 USD in 40 days
3.5
3.5

Hello, I understand how important it is to make every customer feel heard, understood, and genuinely supported, especially when handling real-time inquiries. I am an experienced Customer Support Specialist skilled in managing conversations through WhatsApp Business, Instagram Direct, Facebook, Zendesk, Freshdesk, and similar support platforms. I’m confident handling product inquiries, order-status checks, parcel tracking, and general customer service support while maintaining fast response times and professional communication during business hours. My communication style is always concise, polite, professional, and well-structured, with strong English and communication skills. I also pay close attention to detail when updating CRM records, tagging conversations, and logging customer interactions accurately for smooth follow-ups. Beyond responding to messages, I’m proactive about improving workflows, refining canned responses, and identifying recurring customer concerns to help improve overall customer experience and service quality. I’d love the opportunity to support your inbox management and help maintain the fast, professional, and reliable customer experience your brand is aiming for. I’m available to start immediately. Best Regards, Adunola.
$15 USD in 40 days
2.8
2.8

Hello, I understand that you are seeking a dedicated individual to manage WhatsApp Business and Instagram Direct inboxes, providing prompt and professional responses to customer inquiries. With a focus on product questions, order status updates, and general service queries, I am well-equipped to handle these tasks efficiently. With my extensive experience in customer support, I will ensure that every customer feels heard and valued through clear and concise communication. I am committed to maintaining a professional tone and delivering timely responses to uphold the high standards of service expected. Effective communication is key, and I will work diligently to provide real-time support, align responses with existing FAQs and policies, and accurately document conversations for seamless follow-up actions. I am eager to collaborate with your team, enhance response templates, address recurring issues, and contribute to process improvements for enhanced service quality. Best regards.
$20 USD in 40 days
1.9
1.9

With our extensive experience in handling back-office operations, customer engagement, and CRM management, we're confident in our ability to excel in this WhatsApp and Instagram Chat Support project. Our strength lies not just in being able to initialize but also efficiently streamline operations to ensure a faster turnaround time, cost efficiency, and most importantly, client satisfaction. We understand the significance of preserving the professional tone throughout the conversations and are adept at providing well-structured answers while having access to existing FAQ and policy documents. Moreover, our technological prowess involving CMS systems like WordPress and strong command over Backend languages such as Node.js, PHP will assist us in managing your WhatsApp Business and Instagram Direct responses efficiently. We have also worked with various CRM systems which will enable us to tag or log conversations accurately so that follow-up actions can be expedited without any difficulties. Lastly, with us on board, you can put an end to tracking individual chat details manually as that's my approach involves accurately documenting every conversation on your existing CRM system for seamless team handoff. I look forward to not just handling your current inquiries proficiently but also identifying recurring issues which can help us together enhance the quality of your services further.
$20 USD in 40 days
0.0
0.0

I’ve managed multi-channel support for brands where responsiveness and a cohesive brand voice are the top priorities. I am intimately familiar with Meta Business Suite and WhatsApp Business API, ensuring I can hit the ground running without a lengthy onboarding process. My background includes handling high-volume interactions where the goal is to resolve inquiries while maintaining a sub-5-minute response time to maximize engagement and prevent lead drop-off. To optimize your workflow, I will implement a triage system using labels to prioritize high-intent sales inquiries over general support. I utilize a hybrid approach of "Quick Replies" for technical accuracy, while manually refining every message to ensure it feels human and personal. If your stack includes CRM integrations like Zendesk or Gorgias, I am proficient in managing ticket tagging and history to ensure no lead falls through the cracks. I also proactively monitor Instagram comments to transition public engagement into private DM conversations, maximizing your organic conversion opportunities. What is the average daily message volume across both platforms, and do you have a centralized FAQ for me to reference? I’m also curious if you have any existing automated workflows that need optimization for off-hours engagement. I am available to start immediately and would welcome a brief chat or a quick call to align on your goals and ensure my tone matches your brand personality perfectly.
$25 USD in 7 days
0.0
0.0

Hello, I am interested in your social media position. I am organized, creative, and comfortable using social media platforms like Facebook, Instagram, and TikTok. I can help with posting content, responding to messages, and keeping communication professional and engaging. I am reliable, learn quickly, and ready to start immediately.
$15 USD in 40 days
0.0
0.0

Halo, Saya tertarik bergabung sebagai Customer Support WhatsApp Business dan Instagram Direct Anda. Saya punya pengalaman 3 bulan menangani chat support dan customer service online. Saya terbiasa membalas pesan dengan cepat (dalam hitungan menit), sopan, profesional, serta ringkas sesuai permintaan Anda. Saya mampu menangani pertanyaan produk, status pesanan, pelacakan paket, dan menyelesaikan masalah pelanggan dengan baik. Siap bekerja 35 jam per minggu, disiplin, dan selalu online selama jam kerja. Saya siap mulai segera dan berkomitmen memberikan pelayanan terbaik untuk pelanggan Anda. Terima kasih. Hormat saya, ihwan am whatsapp : 085383847991
$20 USD in 40 days
0.0
0.0

Hi, I’m a fresher but I’m very interested in this opportunity and confident in my communication and customer handling skills. I’m comfortable responding professionally on WhatsApp Business and Instagram DMs, handling customer queries, tracking orders, and giving polite, clear updates. I’m a quick learner, detail-oriented, and able to stay organized while managing conversations and CRM updates. I understand the importance of fast response times and making every customer feel heard and supported. I’m genuinely eager to learn your process, follow your guidelines carefully, and contribute positively to your customer experience and overall service quality.
$20 USD in 30 days
0.0
0.0

I can definitely do that! I had an experience in customer services specifically BPO where I developed my good communication skills and patience with customer. So what are you waiting for hire me now! :) hehe
$15 USD in 40 days
0.0
0.0

I can provide professional, fast, and customer-focused support for your WhatsApp Business and Instagram Direct inboxes. I’m comfortable handling product questions, order updates, and service inquiries while maintaining a polite and consistent tone. I can efficiently use FAQs, templates, and CRM tools to keep conversations organised and accurate. I’m highly responsive during shift hours and committed to ensuring every customer feels heard, supported, and satisfied with the service experience.
$18 USD in 35 days
0.0
0.0

I need someone who can slip straight into our existing WhatsApp Business and Instagram Direct inboxes and keep every customer feeling heard, understood, and helped. Most messages centre on three things—product questions, order-status checks, and the occasional general service query—so you’ll be switching between clarifying features, tracking parcels, and smoothing over any issues that pop up.
$30 USD in 40 days
0.0
0.0

Hello Sir/Madam, I am interested in your WhatsApp Business and Instagram Direct support project. I have good communication skills and experience handling customer queries professionally and politely. I can provide quick replies, manage order-status questions, assist customers clearly, and maintain proper conversation records in CRM. I am comfortable working with notifications enabled and ensuring fast response times during business hours. I also have knowledge of social media handling and customer support processes. I am hardworking, reliable, and ready to follow your guidelines and templates carefully. I would love the opportunity to work with your team and deliver excellent customer service consistently.
$20 USD in 40 days
0.0
0.0

Hello, I’m a 10th grade student with skills in social media management, typing, and communication. I can handle WhatsApp Business and Instagram inbox messages, including product questions, order updates, and customer support, in a polite and clear way. I’m new to freelancing, but I’m responsible and focused on doing quality work. I manage my studies too, so I’m not available 24/7, but I always give full attention whenever I’m working. Hopes, you would think about it.
$20 USD in 40 days
0.0
0.0

Hi, what stands out in your requirement is the importance of maintaining fast response times without losing professionalism or clarity — especially across WhatsApp Business and Instagram DMs where customers expect immediate attention. I’m comfortable handling customer communication, order-status follow-ups, product-related questions, and structured CRM updates while keeping replies concise, polite, and aligned with brand tone. I also work well with SOPs, templates, and ticket/CRM workflows, so onboarding into your process would be smooth. I understand the importance of quick turnaround during active hours, and I’m disciplined about monitoring notifications and maintaining organized conversation tracking so no customer context gets lost. I’d also be happy to help refine canned replies and identify recurring support patterns once I’m familiar with the workflow.
$15 USD in 40 days
0.0
0.0

Having 10+ years of experience as a Full Stack Developer and a Digital Solutions Expert, I bring a versatile skill set to the table that goes beyond just CRM and Instagram Marketing. My proficiency in React, Laravel, WordPress, Shopify, and PHP will enable me to navigate your WhatsApp Business and Instagram Direct inboxes fluently. Furthermore, with my extensive knowledge in AI solutions and automation, I can help streamline your chat support process through the use of chatbots or other tools. I have always prioritized client satisfaction throughout my career and it reflects in my work ethic. Quick turnaround time is crucial for your project, and having worked on 100+ successful projects, I am well acquainted with that demand. My familiarity with handling order-lookup tools further facilitates problem-solving during chats regarding product questions and order status checks. In addition to providing real-time replies, structured answers, logging conversations, I also aim to add value to your team by refining canned replies, flagging recurring issues and suggesting improvements to your processes. Your trust in me will be rewarded with exemplary service quality - something that has always remained integral to my approach. Look no further if you are seeking not only an expert but a dedicated professional who can turn your vision into reality. Let's connect and ensure that every customer feels heard, understood and helped.
$15 USD in 40 days
0.0
0.0

Hello, I am very interested in this project. I have good communication skills and I am used to replying to messages quickly and politely. I understand very well how to handle customer questions, check order status, and solve problems professionally. I can work according to the schedule, always be online on time, and ensure every customer feels satisfied. I am ready to start working immediately. Thank you.
$20 USD in 40 days
0.0
0.0

"Hi there, I am interested in this Customer Support role. I understand that you need someone to manage WhatsApp Business and Instagram Direct with a professional and polite tone. I am very disciplined with my notifications and can guarantee quick response times within minutes during business hours. I am comfortable using FAQs to provide accurate information and I have experience in logging details accurately. I am ready to learn your CRM and order-lookup tools to provide the best service to your customers. Looking forward to discussing this further!"
$20 USD in 30 days
0.0
0.0

Hi, would be interested for this support role. I have worked on Hubspot, Zendesk, Clevertap, Bitespeed for marketing and support panels. I will understand the product/categories the regular queries which we get. Create macros for the regular queries. Actively respond the WA & Instagram queries and label/tag them as per the status Can create a ready flow for regular queries if required (based on keyword specific). My focus would be to give better service and grow revenue by converting the pre sales queries and by providing excellent service to the existing users to ensure we improve the returning rate. Looking forward to hear and discuss more in detail. Thanks & Best wishes!
$25 USD in 30 days
0.0
0.0

Jawa Tengah, Indonesia
Member since May 6, 2026
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