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About the Role We are a social media content management team looking for a high performing, friendly, reliable Chat Support Agent to manage subscriber messaging for a creator's paid membership platform. Pay will be hourly + commission. Your job is to keep conversations flowing, answer questions, build genuine rapport with subscribers, and encourage engagement and repeat purchases through great customer service. This is a text-based, conversational sales and support role. No calls, no video. If you love chatting, have strong English, and can build relationships with people online, this is for you. Responsibilities - Respond promptly and professionally to incoming direct messages - Build friendly, ongoing relationships with subscribers to boost retention - Answer questions and provide a positive customer experience - Promote available paid content and upsell add-ons in a natural, non-pushy way - Follow provided chat scripts, brand voice, and messaging guidelines - Keep accurate notes on conversations and log sales activity - Meet daily engagement and conversion targets Requirements - Excellent written English (grammar, spelling, tone) - Strong typing speed (40+ WPM preferred) - Sales-minded, persuasive, and personable communicator - Reliable internet connection and a distraction-free work setup - Able to commit to consistent shift hours, including some weekends - Comfortable working independently with minimal supervision - Previous experience in chat support, customer service, sales, or social media management is a plus What We Offer - Fully remote, work-from-home position - Flexible shift options (day/night rotation available) - Base pay plus performance-based commission and bonuses - Paid training and ongoing coaching - Long-term, stable work for the right person Shift & Availability 8 hours per shift up to 7 shifts per week Please state your available hours and time zone in your application How to Apply Please send: A short intro about yourself and any relevant experience Your available working hours and time zone Your agreement to a paid sample task Applicants with a strong, friendly writing style will be prioritised. We reply to shortlisted candidates within 5 days with a paid sample task.
Project ID: 40567210
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25 freelancers are bidding on average $10 USD/hour for this job

As an expert in customer service and social media management, I believe I am the ideal candidate for your Chat Support and Fan Engagement Agent position. I have honed my customer experience skills to a sharp edge through years of engaging and connecting with online communities across several platforms. With me on board, you can rest assured that your subscribers will receive prompt, polite, and professional responses to their messages, fostering rapport and boosting retention. In addition to my strong typning speed (well over 40 WPM) and superb written English, I bring a sales-minded approach to every interaction. This means, while always ensuring a positive customer experience, I can effectively promote available paid content and upsell add-ons in a natural yet persuasive manner. My aim isn't just to chat but to make a lasting impact on your subscribers by encouraging repeat purchases through excellent customer service.
$10 USD in 40 days
7.1
7.1

Hello there, I'm a professional digital marketing strategist with more than 7 years of experience in social media management. I'm always online and aim at responding to my fans messages within minutes. I run my own business page as well as my personal page where I post and interact with fans daily on chat. I like it and enjoy it very much. Therefore, this is the kind of job for me. I'm currently on the lookout for opportunities and available to commit to 40 hours a week and work during any shift. My timezone is GMT+3, but I', very flexible. I can work during US business hours, Australian business hours, or Europe timezone as needed. I've worked with clients in these timezones before. Therefore, I can easily adjust. As for sample task, I'm ready for it. Bring it on. Looking forward to hearing from you. Thanks.
$10 USD in 40 days
5.3
5.3

**Dear Hiring Manager,** I am excited to apply for the **Chat Support & Fan Engagement Agent (Remote)** position. With extensive experience in online communication, customer support, and social media management, I am confident in my ability to build meaningful relationships with subscribers while delivering exceptional customer service. I have excellent written English, strong typing skills, and a friendly, professional communication style that keeps conversations engaging and authentic. I am comfortable following brand guidelines, managing multiple chats efficiently, and naturally promoting premium content to increase engagement and conversions. I work independently, stay organized, and consistently meet performance goals. I have a reliable internet connection, a dedicated workspace, and I am available for flexible shifts, including weekends. I am happy to complete a paid sample task and can quickly adapt to your team's workflow. I look forward to contributing to your success and becoming a valuable long-term member of your team. **Kind regards,** **RUBEL UDDIN**
$8 USD in 40 days
3.8
3.8

Hi, I'm a detail-oriented Virtual Assistant with experience in administrative support, professional written communication, email handling, and maintaining accurate records. I enjoy text-based communication and understand the importance of responding promptly, building positive relationships, and providing a great customer experience. I'm comfortable following chat scripts, maintaining a consistent brand voice, logging conversations accurately, and working independently to meet daily goals. My background has taught me the importance of organization, attention to detail, and clear communication. I'm available to work scheduled shifts, including weekends if needed, and my time zone is WIB (UTC+7). I'm also happy to complete the paid sample task and look forward to learning your workflow through the provided training. Thank you for your consideration. I look forward to the opportunity to contribute to your team. Kind regards, Andri
$8 USD in 40 days
3.1
3.1

Greetings! I will manage subscriber messaging with friendly professional responses, build rapport, promote content, and meet engagement targets. I have chat support and sales experience. I am available for consistent shifts. I agree to a paid sample task. Send your shift schedule and brand voice guidelines. Thanks, Revival
$8 USD in 40 days
4.7
4.7

Hi there, I have carefully reviewed Chat Support & Fan Engagement Agent (Remote) and I am confident I can deliver the standard of work this project requires, especially given the need for Training, Sales, Customer Service, Time Management, Typing, Social Media Management, Customer Retention, Customer Experience, which are areas I have worked in professionally for over 6 years across 83 completed projects. Writing and documents are what I do every day, and I bring the same level of care, accuracy and attention to detail to every piece of work, regardless of the format or subject matter. In particular, my experience with Typing, Customer Service lines up closely with what you are looking for, and I am confident I can apply it effectively to this project. I am committed to delivering clean, polished and well-structured results on time, with revisions included until you are completely satisfied. I am ready to start immediately and look forward to the opportunity to work with you.
$8 USD in 40 days
1.5
1.5

Good day, As a senior Chat Support & Fan Engagement Agent, I am confident in managing subscriber messaging for a creator's paid membership platform with 100% job satisfaction. With experience in text-based sales and support roles, I invite you to chat further to share my related portfolio. My simple working process includes planning, creating, reviewing, and finalizing tasks efficiently. What I will do: - Respond promptly and professionally to messages - Build ongoing relationships to boost retention - Provide a positive customer experience - Promote paid content naturally - Follow brand guidelines accurately Expect high-quality work within budget. Let's chat again soon. Regards, Hira Khan
$4 USD in 40 days
0.0
0.0

Drawing on my extensive 7+ years' experience in WordPress, Chat Support, and Customer Service, I am confident that I can contribute immensely to the success of your project. Moreover, my background means I am no stranger to handling multiple client responsibilities efficiently while maintaining a high level of attentiveness and promptness. With a reliable internet connection, distraction-free home office environment and committed to consistent shift hours, including weekends if required, you can rely on me for smooth day-to-day operations. Additionally, my excellent written English skills will ensure a friendly tone with subtle upselling during conversations without coming across as pushy. My ability to type at 40+ WPM is an asset for quick response times which also would enable me meet daily engagement and conversion targets seamlessly. Pitch: In conclusion, my diverse skill-set combines well with the traits you are looking for like reliability, ability to learn quickly, independent working style, and strong communication & time management skills which will be invaluable while conversing with your subscribers. You’ll receive high-quality support while sustaining memorable relationships with your user base and boosting subscriber retention overall ensuring long-term success for your brand. My goal is simple: High Quality solution delivered on time— focused on performance and your end-user's satisfaction. Let's chat about how we can achieve this together!
$5 USD in 40 days
0.0
0.0

Hello! I am Mohanad, a professional social media manager with years of experience in running chats, answering inquiries and providing support. I have worked in this field for plenty of years and chatting is one of the things I expertise at the most. My WPM ratio is above 80 and I am fluent in English. I am available for a full-time position within your timezone. Kindly message me and we could discuss it further. Thanks!
$4 USD in 40 days
1.4
1.4

Hello, I’m excited to apply for the Chat Support & Fan Engagement Agent position. With 10+ years of experience in Customer Service, Chat Support, Sales, and Administrative Support, I’m confident in building genuine relationships, providing excellent customer service, and encouraging engagement through friendly, natural conversations. What I Can Help You With: - Respond to DMs promptly and professionally - Build strong subscriber relationships - Answer questions with empathy and accuracy - Promote paid content naturally - Maintain chat records and sales logs - Meet engagement and conversion goals Why Choose Me? ✔ Excellent written English and communication ✔ Customer-focused with a sales mindset ✔ Fast typing (55–65 WPM) ✔ Reliable, organized, and self-motivated ✔ Available for long-term collaboration Tools: Gmail, Google Workspace, CRM Systems, Trello, Notion, Microsoft Office, and ChatGPT. Availability: 8 hours/day, Monday–Sunday (flexible). Time Zone: GMT+7 (Indonesia). I’m happy to complete the paid sample task and am available to start immediately. I look forward to contributing to your team and delivering a positive experience that keeps subscribers engaged. Best regards, Ina
$4 USD in 40 days
0.0
0.0

Hi! Thanks for sharing the details about the role — it really sounds like something I’d enjoy. I’m comfortable handling chat-based support, keeping conversations active, answering questions, and building a friendly connection with subscribers. I’m also fine with following scripts, keeping notes organized I have experience with customer support and social media tasks, and I’m used to writing in a clear, friendly tone. I work well independently, stay consistent with my hours, and I’m comfortable with a mix of sales and support in text-only conversations. Availability: I can work 8‑hour shifts and adjust to the schedule you need. Time zone: BRT (Brazil) I’m also okay with completing a paid sample task.
$12 USD in 40 days
0.0
0.0

Hi, I’d love to be your next Chat Support Agent. I noticed you're looking for someone who can build genuine relationships with subscribers while providing excellent customer support and naturally encouraging engagement. That’s exactly the type of work I enjoy. I have experience supporting customers through text-based communication, handling administrative tasks, and maintaining professional, friendly conversations. I'm comfortable following brand guidelines, responding quickly, keeping accurate conversation records, and creating positive experiences that encourage long-term customer loyalty. I'm detail-oriented, a fast learner, and confident working independently during scheduled shifts. I also have a reliable internet connection, strong written English, and I'm always focused on delivering consistent, high-quality support. I’m happy to complete the paid sample task and would love the opportunity to show how I can contribute to your team. Thank you for your time and consideration. I look forward to hearing from you. Best regards, Feby P.S. I'm curious—what CRM or chat platform does your team currently use for managing subscriber conversations?
$4 USD in 40 days
0.0
0.0

Hi, With over a decade and a half in the software development field, my expertise is not only varied but meticulous enough to excel in any task. As a skilled problem solver with strong algorithms and system design skills, I am confident in my ability to maintain engaging and active conversations with subscribers on your paid membership platform. Having worked with trading, fintech, SaaS, AI/ML, and IoT-based platforms, I have honed my skills in delivering real-time needs, including serving clients' complex real-time workloads efficiently. As an AI/ML expert who has also worked on NLP-driven platforms, I believe I can bring unique insights to understanding and acknowledging the diverse needs of subscribers. This, combined with my strong written English communication skills empowers me not only to provide great customer service but also upsell add-ons without sounding pushy. Moreover, being adept at providing low-latency solutions, my typing speed of 40+WPM aligns perfectly with your need for efficient response times.
$8 USD in 40 days
0.0
0.0

Hello, I'm a reliable Virtual Assistant with experience in customer service and administrative support. I have strong written English, good typing skills, and enjoy chatting with customers while providing excellent service. I'm detail-oriented, learn quickly, and can work independently. I have a reliable internet connection, I'm available in the EAT (UTC+3) time zone, and I'm happy to complete a paid sample task. I look forward to working with your team. Regards Nancy Njuguna.
$8 USD in 40 days
0.0
0.0

Hello! I’m Joy. I love chatting and building real connections online, and I have experience handling customer messages where tone and speed matter. I’m great at keeping conversations warm, answering questions clearly, and naturally suggesting products/services that actually help the person. I type fast, I’m reliable with shifts, and I’m comfortable using scripts while still sounding human. *Availability*: [Ex: Mon-Sun, 9am - 5pm WAT / Lagos, Nigeria] I can do 5-7 shifts per week and I’m flexible for day or night rotation. I agree to the paid sample task. I’d love the chance to show you my chat style. Thank you for considering me! Best, Joy Ogechi Egbeocha
$4 USD in 56 days
0.0
0.0

Hamilton, New Zealand
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