Digital Customer Experience Lead

@rajat07me

Having started my entrepreneurial journey a decade ago, I've witnessed the dynamic evolution of digital landscape and transformed my business, 360 Elevate, accordingly. Drawing from this comprehensive experience is where I find strong alignment with your requirement for a hands-on Digital Customer Experience Lead. Not only have I been adept at setting up new products on platforms like Kajabi, but have also been instrumental in managing their lifecycle and improving customer engagement to yield meaningful results. At 360 Elevate, we specialize in employing AI as an everyday tool to improve efficiency and enhance communication with customers. This will be invaluable in not just monitoring engagement, attendance, cancellations and renewals but also garnering insights from feedback data to strengthen the customer journey. But what truly sets us apart is our knack for understanding businesses well enough to identify what creates the most value-pitching not one-size-fits-all but creating bespoke solutions for each client. And that’s exactly what I intend to bring to your project- an approach tailored exclusively to your needs which helps mine the full potential of your digital products ensuring that more customers get value from their purchase through improved retention and engagement in a bid to influence a long-term relationship between them and your organization.

@ranjika08

Hi, with 12+ years in website development, digital marketing, and business automation, I can help manage and improve your digital customer experience with a strong focus on retention, engagement, and customer satisfaction. My hands-on Kajabi experience covers products, offers, automations, events, memberships, subscriptions, and online learning workflows. I’ll use customer and commercial data to identify practical opportunities to improve retention and encourage sustainable growth, while using AI to streamline analysis and customer communication. I’m highly organized, detail-focused, and committed to following through without constant supervision. I can also work within your £1,200/month retainer budget and focus on delivering measurable value for your healthcare audience. lets discuss in chat

@mayr81

You can set up a new Academy in Kajabi quickly, then keep members progressing with clear onboarding, reliable automations, and well-run live-session workflows. I’ll own the end-to-end customer experience: accurate product communications, warm engagement emails, and renewal messages that match your established brand voice. I’ll use engagement and attendance data to spot where people get stuck, then implement practical improvements to reduce avoidable churn. After migration, I’ll focus on adoption for Shapes Academy and ensure members achieve meaningful outcomes through nurture journeys across Beat Stress & Thrive, Permission to Thrive, and the Work Well Programme. AI will be a normal part of the workflow, analyzing customer signals and strengthening communications, so operations stay efficient, consistent, and on time.

@msh598cc826883a7

With a decade of experience under our belt, Marketing For Greatness can help take your digital customer experience to the next level. Our proven track record within the digital marketing arena, particularly in Kajabi, makes us a perfect fit for this role. Our award-winning team not only understands the technical know-how but also the human element that is paramount in ensuring customers truly get value from their purchases. We are known for our laser-focused approach to detail, organization, and follow-through that you mentioned as essential. Overseeing onboarding and nurture journeys for your products like Shapes Academy, Permission to Thrive, Work Well Programme and Beat Stress & Thrive aligns with our forte in lifecycle, retention, customer engagement, membership, subscription or online learning. Lastly, we bring a unique advantage because we're skilled not only with using AI as a work tool as you mentioned but also adept at making it work for us. Our fluency with analytics and reporting ensures data-driven decision-making, which helps augment customer communications and navigate any potential roadblocks in customer experiences effectively. For us at Marketing For Greatness, success means enabling customers to embark on their journeys smoothly while adding tangible value - an objective we deeply understand and will be committed to achieving if given the opportunity.

@tangramua

Hello,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in Email Marketing, Asana, Digital Marketing, Customer Retention, Data Analysis, Customer Experience, Automation, Content Creation, Kajabi and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.    Best regards, Sales department Tangram Canada Inc.     

@tobiask5

Hi, I can take ownership of the digital customer experience and handle the work in a practical, hands-on way. I’m comfortable managing digital products, customer journeys, automations, onboarding, email communications, analytics, and ongoing optimization. For Kajabi, I can help set up products, offers, member areas, automations, events, onboarding flows, and customer communications with minimal input. I would focus on making the customer journey simple from purchase through onboarding, engagement, renewal, and progression to other relevant products. I can also monitor engagement, attendance, cancellations, and renewal data to identify friction points and turn those insights into practical improvements. I’m comfortable working with AI tools to improve operational efficiency, analyze information, and create clear customer communications. I’m proactive with follow-through and prefer to implement solutions rather than only provide recommendations. I’m available for a consistent 12–15 hours per week across 3–4 days and would be happy to start with the Academy setup and member migration. I’d be glad to discuss your current Kajabi setup, priorities, and the first project.

@Joya1996

Hi, I can help create a smoother digital customer journey across your Kajabi ecosystem while keeping retention, engagement, and user satisfaction at the center. With 8+ years across web development, digital marketing, and automation, I bring both technical understanding and a data-driven approach. I’m experienced with Kajabi products, offers, automations, events, memberships, subscriptions, and learning experiences. I’ll analyze customer and commercial data, turn insights into practical actions, and use AI where it can improve efficiency and communication. You’ll get someone organized, proactive, and reliable who takes ownership and delivers without needing to be chased. I’m also comfortable with your proposed retainer of up to £1,200 per month. lets discuss in chat

@np45

Hello, I am a senior full-stack developer with experience in automation and customer engagement systems. Here's my approach: 1. Onboarding Optimization: Implement a streamlined onboarding process for your digital products, using automation tools for a smooth start for new customers. 2. Engagement Monitoring: Set up a data-driven approach to track customer interactions and feedback, using analytics to identify and address engagement drop-offs. 3. Retention Strategy: Develop targeted communication strategies to reduce churn and support customer progression through your product offerings. 4. Feedback Loop: Establish a system for regular customer insights to refine product offerings and improve user satisfaction. I suggest a paid discovery session to align on your specific needs and demonstrate my approach. Shall we schedule a brief call to discuss this further? Best regards, Nils Peters

@naseeb1995

Hi, I am interested in Digital Customer Experience LeadI can help you generate high-quality leads using AI-powered tools, smart targeting, automation, and personalized outreach. I have experience in AI automation, digital marketing, lead generation, data scraping, email/WhatsApp outreach, chatbot setup, and CRM-based follow-up systems. Hi I can help you find the right audience, create targeted lead lists, qualify prospects, write personalized outreach messages, and set up automation so leads can be contacted and followed up professionally. My focus will be on quality leads, better response rates, and a system that can save time while improving conversions. I can also use AI to personalize messages based on business type, location, service, and customer needs, so the outreach does not look generic or spammy. I would be happy to discuss your project and create a lead generation workflow that fits your business goals. Best Regards Naseeb A.

@tanjiruls27

With a robust background in digital marketing and email marketing, I am the ideal candidate to elevate your customers' digital experience. I’ve worked in diverse settings where superb organizational skills and attention to detail were crucial, just like the role you are looking to fill. My proficiency with Kajabi, including setting up new products with ease, is integral to being your Digital Customer Experience Lead for this project. Your company's mission to reduce burnout and promote sustainable work resonates deeply with me. I genuinely care about ensuring my clients' customers get the value they deserve from their purchases - an attribute that has consistently earned me high client satisfaction. What sets me apart is my commitment to using customer and commercial data to make informed decisions that lead to a better customer journey. From onboarding to communication, from retention to progression, I will leverage AI and digital tools efficiently and creatively to ensure we are providing the most exceptional service possible. Let's support more healthcare professionals with our work by making their digital experiences top-notch like they deserve!

@mahisha123

With over a decade of experience as a Virtual Assistant and Digital Marketing Consultant, I have honed my skills in areas that directly align with your needs. I'm confident in Kajabi and well-versed in product onboarding, navigation, automations, events, and member communications. In addition, I possess strong knowledge of lifecycle management, customer engagement, and online learning methodologies. Consequently, I can seamlessly leverage technology to bring better value to your digital customers. My commitment to quality and customer satisfaction naturally resonates with the values you hold dear. As a freelancer known for delivering on time and to a high standard without constant oversight, I'm poised to help establish a smooth onboarding process for your digital products which will ensure your customers get started promptly. In terms of metrics that matter most to you—the reduction of churn and increased customer lifetime value—I bring both competence and proven results. My application of AI tools ensures efficient data analysis which leads directly to informed decision-making. Furthermore, I understand the importance of timely customer communication that reflects your brand's voice – setting expectations clearly and warmly can go a long way in improving retention. As your Digital Customer Experience Lead, I will strive to not only meet but exceed your expectations as we work towards reducing burnout and improving sustainability for healthcare professionals.

@vashishtrupinder

I have 8+ years of experience in web development and am familiar with modern web technologies, frameworks like Kajabi and other tools. You need a hands-on Kajabi person to build and run the new Academy, move existing members over, and keep them engaged. I can take ownership of product setup, onboarding, automations, and member emails. I will track engagement, cancellations, and renewals, spot patterns, and make practical fixes. I will also use AI to speed up analysis and communication. I care about members getting value and I follow through on time. I can start right away.

@Cruz1217

If the Kajabi onboarding skips the initial welcome email, new members often drop off before seeing any content. I’ll build a triggered welcome sequence that records the first login and sends a personalized guide to the first module. At the same time I’ll connect the flow to Asana so the team can track each member’s progress in real time. A common mistake is relying on static email lists instead of dynamic engagement tags, which makes it hard to target members who need a nudge. I’ll set up automation that moves members between tags based on activity, so reminders reach the right people at the right moment. You’ll see higher attendance, quicker onboarding completion, and a measurable lift in renewal rates.

@webperfection123

Hi there, I have extensive experience working with Kajabi, including product setup, onboarding, and customer engagement strategies. I thrive on ensuring customers achieve meaningful results with their purchases. By leveraging data and customer feedback, I can identify areas for improvement and enhance their overall experience. My proactive approach ensures timely and accurate communications, reducing churn and boosting retention. I’m adept at managing automated systems, crafting engaging content, and running live sessions that resonate with users. I’m passionate about making digital experiences seamless and valuable for customers. Let’s connect to discuss how I can support your team in making the transition to the new Academy as smooth as possible! Please see our portfolio on this link : https://www.freelancer.com/u/webperfection123 Best, Priyanka

@Humaumair12

As an experienced digital marketer, I possess the skills required for your Digital Customer Experience Lead role. I have a solid background in Kajabi, having set up numerous products with ease and efficiency. Beyond technical mastery, I embody qualities that you value: hands-on initiative, a commitment to delivering high standards, and an unwavering focus on customer satisfaction. Over the years, I've gained profound experience in customer engagement, lifecycle management, and subscription services. I understand the value of ensuring that every customer feels seen and supported. Using AI as my ally, I will leverage data insights to identify any bottlenecks in the customer journey and then implement practical improvements as necessary. Rest assured, my use of automation tools will not only maximize efficiency but also bolster dependable communications. Lastly, my approach is malleable yet comprehensive - collectively encompassing both personalization and broader business goals. By consistently offering valuable experiences to your customers through effective onboarding processes, engaging content flow, and tailored communications, you'll see increased customer loyalty translating to better retention and revenue growth. Allow me to be your hands-on Digital Customer Experience Lead who relentlessly works for positive outcomes for your customers!

@ianb65

Hi there, Your Kajabi Academy setup and member migration need a reliable hands-on lead who can keep onboarding, automations, events, and customer communications accurate from day one. I have strong experience solving exactly this kind of retention and lifecycle challenge, and I’ll map the new product structure, build clear onboarding and nurture flows, and tighten the customer journey so members stay engaged and get results. I’ll also use Asana to keep delivery organised and use Email Marketing with a practical, automation-first approach to reduce missed steps and improve renewals. Best regards, Ian

@shivanity1311

Hi, I’m interested in this role because I enjoy working on improving customer experiences and making sure things run smoothly from start to finish. I have experience in understanding customer and business requirements, managing processes, coordinating with different stakeholders, analysing information, and finding ways to improve the overall experience. I am organised, detail-oriented, and comfortable taking ownership of my work without needing constant follow-up. I’m also comfortable using different digital tools and AI to work more efficiently, analyse information, and improve communication. Although my main experience is in Business Analysis, I am a quick learner and comfortable understanding new platforms and processes. What I like most about this role is the focus on helping customers get real value from what they have purchased. I would be happy to support customer onboarding, engagement, communication, feedback, and improvements to make the overall customer journey better. I believe my organised and proactive approach would help me contribute well to this role, and I would be excited to work with your team.

@ml472

I will work on this project as soon as you give it to me. And after you sign the milestone for me I can do it right away

@esthero154

I provide fast, friendly support that resolves issues, builds trust, and creates great customer experiences.