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I am currently training people for account manager position also need immediate help in the process with current call volumes on call staff that can help with phones, calls and emails for two cleaning services. Must speak and write proper and be fluent in English. If you have past exploit a cleaning service even better will also need to contact cleaners once a appointment is booked to find one of our cleaners who can go.
Project ID: 40725597
27 proposals
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Active 11 hours ago
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27 freelancers are bidding on average $6 USD/hour for this job

Hi, I’d love to help with this. I have solid customer service and operations experience, including handling calls, emails, bookings, scheduling, and coordinating cleaners. In my previous role, I worked directly with a large team of cleaners, assigning jobs, confirming their availability, following up on appointments, and making sure cleaning tasks were completed properly and on time. I’m also comfortable communicating with customers and handling issues quickly when plans change. I’m fluent in English, organized, responsive, and available to start immediately. Warm regards, Naomi
$5 USD in 40 days
4.8
4.8

Hi, I’m interested in supporting your cleaning services with the immediate call, email, and scheduling workload. I have experience in customer support, call-center operations, lead generation, client communication, and handling inquiries professionally in English. I can manage incoming and outgoing calls, respond to emails, collect the required job details, schedule appointments, update records, and follow up with customers. Once an appointment is booked, I can also contact your cleaners, check availability, and coordinate the right cleaner for the job. I’m comfortable handling high call volumes while staying organized and maintaining a professional tone with both customers and cleaners. I can also quickly learn your systems and processes and work alongside the people you are currently training for the account manager position. I’m available to start immediately and can adapt to your required schedule. I’d be happy to begin with a trial period so you can evaluate my communication, reliability, and performance. Best regards, Safdar
$3 USD in 40 days
3.0
3.0

Hi, I’m interested in supporting your account management and customer service team. I can handle incoming calls, customer inquiries, emails, appointment coordination, and follow-ups in a professional and organized manner. I understand that the role requires clear English communication, quick responses, accurate scheduling, and coordinating with cleaners after an appointment is booked to ensure the right cleaner is available. I can carefully follow your procedures, keep customer information updated, and communicate clearly with both customers and cleaning staff. I’m comfortable learning your account management workflow and adapting quickly during periods of high call volume. I’m reliable, detail-oriented, and focused on providing a positive customer experience. I’m available to start promptly.
$5 USD in 40 days
3.0
3.0

Hiring me for your account manager training and call support needs would be a smart choice. I understand that managing a large influx of calls and emails while simultaneously teaching account management can be daunting. Drawing from my 5+ years of experience as a Virtual Assistant primarily focused on customer and client support, I can provide effective solutions to streamline your operations so you can focus on more important tasks. My success lies in handling multiple facets of businesses, without compromising the quality or timing of any task. Being fluent in English means that there will be no communication barriers while contacting your cleaners or aiding customers. Additionally, my experience working in sales support with various CRMs uniquely positions me to manage the leads generated by your team with precision. Lastly, the tools I use efficiently, including Zendesk and Freshdesk, echo your requirements for call centers and email handling. So, whether it is managing the inbox overload or ensuring prompt replies to customer inquiries, I have got you covered. Trust me with this project, as choosing an experienced professional like myself ensures maximum productivity, satisfied customers, and efficient account management training.
$5 USD in 40 days
0.5
0.5

I’m Md Nayeem, a Full-Stack Developer, Digital Marketing, and Automation Specialist with 10+ years of experience working with clients, customer-facing systems, websites, and digital operations. I understand the importance of clear communication, professional customer service, and reliable day-to-day account management. I can support your call staff through training, process guidance, follow-ups, and ongoing communication with customers through calls and email. My experience in digital marketing and client management has helped me develop a strong understanding of customer needs and how to communicate professionally while maintaining a positive experience. My technical background can also bring additional value through automation. With experience in PHP, APIs, webhooks, and workflow automation, I can help identify opportunities to streamline processes such as appointment coordination and communication with cleaners, reducing repetitive manual work. I’m also experienced with WordPress and broader web technologies, allowing me to support both your immediate operational needs and future digital improvements. My goal is to become a reliable point of contact for your team while helping improve efficiency, customer experience, and long-term business operations.
$5 USD in 40 days
0.0
0.0

Hi there, Your current call volume is creating immediate pressure across phones, emails, bookings, and locating available cleaners for scheduled appointments. I have strong expertise in Customer Support and Customer Service, and can communicate fluently and professionally with customers and cleaning staff. I will handle inbound calls and emails, accurately capture booking details, coordinate cleaner availability after appointments are confirmed, and keep account-manager training processes organized so your team can respond quickly and consistently. Best regards, Marko
$20 USD in 21 days
0.0
0.0

Hello, I am interested . Although I am new to this field, I am a friendly, patient, and reliable person with good communication skills. I am willing to learn quickly, follow instructions carefully, and provide professional and helpful service
$6 USD in 20 days
0.0
0.0

Hello, I’m interested in this position. I’m fluent in English, professional, reliable, and comfortable handling calls, emails, bookings, and communicating with cleaners. While I’m new to the cleaning industry, I’m a fast learner and ready to start immediately.
$5 USD in 40 days
0.0
0.0

I understand you need immediate, reliable support to handle the high volume of incoming calls and emails for your two cleaning companies, as well as assistance with account management and dispatching cleaners. I am fully prepared to step in right away and ease your operational load. Here is why I am the right candidate for this role: Fluent English Communication: I possess excellent spoken and written English skills, ensuring clear, polite, and professional interaction with your customers via calls and emails. Cleaning Industry & Customer Support Expertise: I have relevant experience in customer service and managing bookings, allowing me to handle inquiries efficiently and convert calls into scheduled appointments. Effective Coordination & Dispatch: I am adept at following up with cleaning staff and partner service providers immediately after bookings to confirm availability and ensure smooth operations. Fast Learner & Adaptable: I can quickly align with your current Account Manager training, adapt to your specific processes, and help maintain high customer satisfaction during your busiest hours. I am available to start immediately and dedicated to providing seamless support for both of your cleaning businesses. Looking forward to discussing how I can assist your team! Best regards, [Menna]
$8 USD in 40 days
0.0
0.0

Hi there, I am very interested in assisting you with customer support, handling calls/emails, and managing appointments for your cleaning services. Why I am a great fit for this role: Fluent Communication: Clear written and spoken English for professional interaction with clients and cleaning staff. Email & Call Handling: Efficient in managing customer inquiries, organized email response, and follow-ups. Task Coordination: Strong organizational skills to confirm appointments and seamlessly match clients with available cleaners. Fast Learner: Ready to undergo your account manager training and start immediately. I am reliable, detail-oriented, and ready to support your daily operations effectively. Looking forward to discussing this further! Best regards, Yared
$2 USD in 40 days
0.0
0.0

Soy una persona responsable, comprometida y proactiva, con gran disposición para aprender y enfrentar nuevos desafíos. Me caracterizo por mi puntualidad, honestidad y capacidad de trabajar en equipo, siempre buscando entregar un servicio de calidad y cumplir con los objetivos propuestos.
$5 USD in 40 days
0.0
0.0

Hi, I’d be happy to help with your account management and customer support requirements. I have experience in customer service, customer retention, handling client communication, follow-ups, and coordinating tasks to ensure customers receive timely responses. I’m comfortable handling phone calls, emails, appointment-related communication, and maintaining clear follow-up records. I understand that this role also requires communicating with cleaners after appointments are booked and coordinating availability efficiently. Although I don’t have direct cleaning-service experience, I’m confident I can quickly learn your process, scripts, and workflow. I communicate professionally in English and can handle customers calmly and respectfully. I’m available to start immediately and would be happy to begin with the current call/email workload while learning your account-manager process. Thank you for considering my proposal. I’d be glad to discuss the workflow and expectations.
$5 USD in 40 days
0.0
0.0

I’m a strong candidate because I have excellent customer service, communication, and coordination skills. I’m organized, reliable, fluent in English, and experienced in handling calls, emails, follow-ups, scheduling, and resolving customer issues efficiently.
$8 USD in 40 days
0.0
0.0

Motivated and adaptable professional with experience in, business operations, and workflow management. Skilled in handling queries, problem-solving, documentation, and coordinating with teams to ensure timely resolution of issues. Quick learner with strong communication, analytical, teamwork, and organizational skills, seeking opportunities to apply professional experience to contribute effectively to an organization.
$5 USD in 40 days
0.0
0.0

I have experience with CRM and Telemarketing both in Brazil and South America. So I can manage properly the need for demand that you need
$8 USD in 20 days
0.0
0.0

Hello, We would be pleased to support your cleaning service operations with reliable English-speaking call and email support. I represent GenCall Digital, a Dhaka-based contact center and BPO company providing inbound/outbound calling, appointment setting, order processing, complaint handling, email/chat support, and scalable customer engagement services. We have a team of high-quality English-speaking professionals experienced in supporting USA-based operations, including inbound customer support for Papa John’s Pizza USA. We also currently have a small team experienced in a USA-based janitorial/cleaning service campaign, giving us relevant exposure to the cleaning-service workflow. For your requirements, our team can handle: Incoming customer calls and inquiries Appointment scheduling and follow-ups Email communication Customer support and issue resolution Contacting cleaners after an appointment is booked Coordinating available cleaners and maintaining proper records GenCall Digital is equipped to scale support according to your call volume and operational requirements, with voice, email, chat, CRM and other communication capabilities. I would be happy to discuss your current workflow and arrange the appropriate team immediately. Best regards, A.B.M. Yeah-Yea Managing Director, GenCall Digital
$5 USD in 40 days
0.0
0.0

Having extensive experience in customer service and support, I believe I would be an excellent fit for your Account Manager Training and Call Support project. My mastery of English language, significantly broadens your reach in communicating with diverse clients. Additionally, my training capacity has provided me with the unique ability to train individuals from various backgrounds, allowing me to equip them with the necessary skills for their role effectively. Moreover, I understand the intricacies of managing high call volumes and handling customer inquiries. My proficiency in calls and emails ensures prompt action when addressing any arising issues. On top of that, my cleaning service experience comes in handy as it enables me to connect with the cleaners and clients on a deeper level, ensuring smooth appointment booking process. Lastly, I have strong attention to detail which would be beneficial in contacting the cleaners once an appointment is booked – meticulously finding the right cleaner for each job. In conclusion, selecting me for this project guarantees not just fluent language proficiency but also a true commitment to delivering exceptional client experiences every time.
$7 USD in 40 days
0.0
0.0

Hello, My name is Jessica Nnenna, and I’m excited to apply for your Account Manager position. I am a responsible, organized, and client-focused professional with strong communication and interpersonal skills. I understand that an Account Manager’s role is not only about managing accounts but also about building strong client relationships, understanding clients’ needs, following up on tasks, and ensuring excellent service. I can assist with: • Managing client accounts and maintaining strong relationships • Communicating with clients professionally and promptly • Following up with leads, customers, and appointments • Handling client questions and resolving issues • Keeping records and updating spreadsheets or CRM systems • Coordinating appointments and schedules • Monitoring tasks and ensuring deadlines are met • Providing regular updates and reports I am a fast learner, reliable, detail-oriented, and comfortable working independently or as part of a team. I am also willing to learn your company’s systems and processes to ensure I deliver exactly what you need. I would love the opportunity to contribute to your business and build a long-term working relationship with you. Thank you for considering my application. I look forward to hearing from you. Best regards, Jessica Nnenna
$5 USD in 40 days
0.0
0.0

Reno, United States
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