Arabic Language Support Specialist

Arabic Language Support Specialist Position Type: Part-Time (6 Months Contract) Work Type: Remote Role Company Description: We are a product based company that provides comprehensive software solutions for research facilities in Universities and Institutions worldwide. Please visit [login to view URL] for more information. Job Description: We are looking for an Arabic Language Support Specialist with strong communication skills in both Arabic and English. The ideal candidate should be customer-focused, tech-savvy, and capable of handling translations and customer interactions effectively. This role is ideal for someone who can manage support queries while ensuring accurate communication across languages. Key responsibilities: ● Respond to customer queries via email, chat, or calls in Arabic and English ● Translate customer communications, product content, and support materials between Arabic and English ● Understand the SaaS product to assist customers with their queries ● Work closely with internal teams to resolve customer issues ● Maintain clear documentation of queries, translations, and resolutions ● Ensure timely follow-up and closure of all support tickets ● Support in improving customer experience for Arabic-speaking users Required Experience: ● Fluency in Arabic and English (read, write, and speak) ● 1–2 years of experience in customer support, translation, or a similar role ● Customer-first mindset and ability to handle queries professionally. ● Basic understanding of SaaS platforms or strong willingness to learn ● Good communication and interpersonal skills ● Tech-savvy with the ability to quickly understand product workflows ● Organized, detail-oriented, and proactive ● Prior experience in a B2B SaaS company. Working Hours: This is a part-time remote role, requiring availability of 4 - 5 hours per day aligned with Gulf Standard Time (GST, UTC+4) for a period of 6 months.

Project ID: 40389632