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I need a responsive partner who can jump onto our social-media inboxes every day from 16:00-21:00 WIB and handle real-time customer support. During that five-hour window you’ll greet customers, answer their questions, and keep conversations polite, concise, and on-brand. The focus is customer support—no sales pitching—so solutions, reassurance, and clear next steps are what matter most. Our channels are popular and the pace can be brisk, so I’m counting on you to maintain a reply time of just a few minutes while juggling multiple threads. A good grasp of written Bahasa Indonesia, steady internet, and an eye for detail are essential; any questions outside your scope should be flagged for me immediately. Deliverables • Prompt, courteous responses to every incoming social-media message between 16:00-21:00 WIB, seven days a week. • End-of-shift summary outlining resolved issues, pending follow-ups, and any escalations. If you’re comfortable owning that daily slot and keeping our customers happy, let’s get started.
Project ID: 40486488
1 proposal
Remote project
Active 2 days ago
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1 freelancer is bidding on average $50 USD/hour for this job

As an experienced Customer Service professional, I understand the vital role of maintaining effective and efficient communication with your clients. My ability to competently juggle multiple conversations, combined with my quick reply time and attention to detail, uniquely positions me to excel in this project. Forcing customer support as my main priority, I will provide prompt, courteous responses and ensure each query is resolved or flagged accordingly. I have a flexible 5-hour daily window within your specified timeframe. This allows me to maintain a consistent interaction with your customers and keep them consoled, while providing them with clear direction for their next steps. Additionally, at the end of each shift, I will provide you with a detailed summary of resolved issues, pending follow-ups, and any concerns that may have escalated. With my background in Web Design, Graphic Artistry, and Marketing Specialist skills, rest assured that I won't overlook any message that may need your attention. While prioritizing customer support over sales pitching is well-understood on my part, I will also be ready to offer suggestions for more efficient ways we can support your customers based on my expertise. Choosing me for this role guarantees you a committed partner who knows how to exceed expectations.
$50 USD in 100 days
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Kediri, Indonesia
Member since Jun 2, 2026
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