Bilingual Customer Service Support

€12-18 EUR / hora

Em Andamento

Publicado há 17 dias

€12-18 EUR / hora

I need a native-level Portuguese and English customer service specialist to take charge of outbound support calls. The main goal is technical support assistance, specifically resolving account issues. You will ring customers after their initial contact, follow up by email, and make sure every question is fully settled while representing us in a friendly, professional manner. All interactions must be logged in our Endurance CRM as you work, capturing the issue category, actions taken, and final resolution. I will supply call lists, templates, and product briefs; you bring the empathy, clear communication, and disciplined follow-through. Acceptance criteria • Every assigned customer receives at least one follow-up call plus a confirmation email • 100 % of call outcomes recorded accurately in Endurance CRM • Customer confirms their account issue is solved or escalated appropriately on the first follow-up whenever possible If you have proven outbound experience and can start quickly, I look forward to working together.

ID do Projeto: 40390258

Sobre o projeto

6 propostas

Projeto remoto

Ativo há 17 dias

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@andressapimenta

I am excited to apply for the position. As a fluent Portuguese and English speaker, I have experience in customer service, outbound calls, and customer satisfaction follow-ups, ensuring a positive and professional interaction with clients. In my previous roles, I was responsible for: ✔ Conducting follow-up emails to maintain strong client relationships. ✔ Representing companies professionally, maintaining a friendly and professional communication style. I have excellent verbal and written communication skills, with a strong ability to handle customer interactions effectively and empathetically. I am confident that my experience and bilingual proficiency allows me to contribute positively to your team. I would love the opportunity to discuss how I can support your customer service efforts. Looking forward to your response!

€15 EUR em 40 dias

0,0

(0 avaliações)

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6 freelancers estão ofertando em média €16 EUR/hora for esse trabalho

@tangramua

Dear , We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time. We are 25 years in this business and our technical specialists have strong experience in CRM, Technical Support, Customer Service, Email Handling, Documentation, Account Management, Customer Experience and other technologies relevant to your project. Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews. Please contact us via Freelancer Chat to discuss your project in details. Best regards, Sales department Tangram Canada Inc.

€22 EUR em 5 dias

5,0

(4 avaliações)

2,8

@swatijain5558

Hello there, I am a seasoned native-level Portuguese and English customer service specialist ready to take charge of outbound support calls for your project focusing on technical support assistance, particularly resolving account issues. With a commitment to providing friendly and professional customer interactions, I will ensure that all queries are fully resolved and logged accurately in the Endurance CRM system. With a track record of empathetic communication and disciplined follow-through, I am prepared to meet and exceed the acceptance criteria outlined and deliver exceptional service to your customers. If you are seeking a dedicated and efficient freelancer to join your team, I am eager to collaborate with you. Regards, CA. Swati Jain, CPA | Indian CA & CS

€15 EUR em 46 dias

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(0 avaliações)

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@vivaldofilho

Hello! I’m very interested in this opportunity and confident I can deliver strong results in customer support. I am a native Portuguese speaker (Brazil), and I have solid written English skills. While I don’t currently speak English fluently in calls, I can handle all email communication, CRM documentation, and written follow-ups in English with clarity and professionalism. I have experience with customer service, follow-ups, and maintaining organized records, which aligns well with your requirements. I’m comfortable working with structured processes, logging every interaction in CRM systems, and ensuring that each customer issue is either fully resolved or properly escalated. I bring a patient, empathetic approach when dealing with customers, and I’m committed to making sure every interaction reflects well on your company. I’m available to start immediately and would be glad to discuss how I can contribute to your team. Best regards, Vivaldo Filho

€15 EUR em 40 dias

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(0 avaliações)

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@daremat

? Hello! I understand you need a bilingual Portuguese-English specialist for outbound support, resolving account issues with empathy and precision. I have experience handling technical support calls, logging every interaction in CRMs, and ensuring issues are fully resolved. In a previous role, I improved first-call resolution by 30% while maintaining courteous, clear communication. I’ll manage follow-up calls, send confirmation emails, and keep Endurance CRM updated. Do you prefer a set script for calls or a flexible approach based on customer needs?

€15 EUR em 40 dias