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I operate a non-emergency medical transportation company in California and need a remote dispatcher who can keep our riders, facilities, and drivers perfectly coordinated. The role blends customer service with live fleet oversight, so you’ll handle three things all day long: scheduling trips, answering questions, and tracking vehicles in real time. Here’s how that looks in practice. Throughout your shift you will: • Book, confirm, and adjust appointments inside RouteGenie, matching each rider’s needs (wheelchair, stretcher, ambulatory) with the right vehicle and driver. • Respond promptly on the phone, by email, and through our live-chat window whenever patients, caregivers, or medical offices have questions or last-minute changes. • Watch our GPS dashboard, flag delays before they become problems, and reroute drivers around traffic or cancellations to keep on-time performance high. • Document every contact and schedule change so our records meet Medi-Cal compliance standards and our team on-site always sees the latest information. • Pitch in with any additional administrative task that helps the schedule run smoothly. Must-have background – Previous experience inside a medical transportation or NEMT environment. – Hands-on familiarity with dispatching software—RouteGenie experience is a real advantage. – Calm, professional phone manner, fast typing, and solid written English. The position is ongoing with set weekly hours and occasional weekend coverage. If you can step into RouteGenie, juggle multiple screens without missing a detail, and keep patients moving safely and on time, let’s connect.
Project ID: 40379701
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9 freelancers are bidding on average $7 USD/hour for this job

Hello, I can support your non-emergency medical transportation operations as a remote dispatcher, ensuring smooth coordination between riders, drivers, and facilities while maintaining accuracy and compliance. I have experience handling scheduling, live dispatch coordination, and customer communication in fast-paced environments. I am comfortable working with dispatch systems, managing real-time updates, and ensuring timely responses to any delays or route changes. I can handle booking and adjusting trips, monitoring GPS dashboards, communicating with patients and care facilities, and maintaining proper documentation aligned with operational and compliance standards. I’m detail-oriented, responsive, and able to manage multiple tasks efficiently while keeping service quality and timing under control. Kind regards, Harpreet Singh
$5 USD in 50 days
4.2
4.2

Dear [Hiring Manager], I am applying for the California Medical Transport Dispatcher role. With proven experience in NEMT operations, I understand how critical accurate scheduling, clear communication, and real-time coordination are to patient care. I have hands-on experience managing trip bookings, handling high-volume calls, and ensuring smooth dispatch operations using tools similar to RouteGenie. I am confident in matching rider needs with the right vehicles, monitoring GPS systems to prevent delays, and making quick routing decisions to maintain on-time performance. My strong attention to detail ensures all updates, trip changes, and communications are properly documented for compliance and team visibility. I maintain a calm and professional approach when assisting patients, caregivers, and medical staff, even in high-pressure situations. With fast typing skills and strong written English, I can efficiently manage multiple tasks without compromising accuracy. I am ready to contribute to your team and keep operations running smoothly. RUBEL UDDIN California Medical Transport Dispatcher
$20 USD in 40 days
2.4
2.4

Hi, I have great experience of towing dispatch and also have helped with garage door and HVAC dispatch. I believe I can learn things quickly for NEMT and handle operations efficiently. I have used dispatch softwares, CRM database and different management software to handle dispatch and communication tools. I have good English speaking and writing skills and have worked through high pressure situations. If that sounds like we should have a chat, please send me a message. Best Nasir
$8 USD in 40 days
2.4
2.4

Hi there, I’d be a strong fit for this role, with experience in dispatching and coordinating schedules in fast-paced environments. I’m comfortable handling bookings, real-time tracking, and customer communication while maintaining accuracy and calm under pressure. I can efficiently manage RouteGenie (or similar systems), respond promptly across phone, email, and chat, and keep detailed records to meet compliance standards. I’m available for ongoing work and ready to help keep your operations running smoothly and on time. Regards, Faraz.
$2 USD in 1 day
0.0
0.0

Hello there, My focus is to ensure every rider is scheduled correctly, every driver is fully informed, and every trip runs on time with zero communication gaps between facilities, patients, and your team. I bring solid experience in high-pressure coordination and customer-facing operations where accuracy, timing, and clear communication are non-negotiable. I am confident handling high-volume scheduling, urgent changes, and live problem-solving across phone, email, and chat while maintaining a calm, professional tone at all times. I adapt quickly to dispatch systems like RouteGenie and can efficiently manage bookings, trip modifications, and vehicle assignments based on rider needs such as ambulatory, wheelchair, or stretcher transport. I am highly attentive to real-time GPS monitoring, proactively identifying delays before they escalate and making fast, practical adjustments to keep routes efficient and on schedule. I also understand the importance of strict documentation and compliance standards for Medi-Cal operations, ensuring every update, call, and schedule change is recorded accurately and consistently. What sets me apart is my ability to stay organized under pressure while thinking several steps ahead preventing issues instead of reacting to them, and ensuring smooth coordination between all moving parts of the operation. I am fully available for ongoing weekly shifts and flexible enough to support weekend coverage whenever required. Best wishes, Dr DOHA RADWAN
$7 USD in 72 days
0.0
0.0

tarzana, United States
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