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Seeking a customer service agent to manage cross-platform moderation, focusing on ad comments and handling helpdesk tickets. The ideal candidate will have strong communication skills and experience in customer service and moderation. The ideal candidate will have had experience with wellness brands before, especially in gut health, and should feel comfortable in responding to scientific questions (with the help of AI where relevant). Deliverables Manage ad comments moderation (Facebook and Instagram ads) Handle helpdesk tickets (Gorgias) Ensure high-quality customer service
ID do Projeto: 40142176
47 propostas
Projeto remoto
Ativo há 17 dias
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47 freelancers estão ofertando em média $19 USD/hora for esse trabalho

With a decade of hands-on experience in AI and automation, I bring to the table an unparalleled blend of technical expertise and comprehensive domain knowledge to keep your digital assets buzzing with activity. Even within the diverse range of services I offer, managing customer service through AI-powered systems is one area of particular expertise. Considering the nature of your project—cross-platform moderation and helpdesk handling—my flair for AI-based lead generation, CRM management and workflow automation can help eliminating manual influx work, qualifying leads, performing initial moderation tasks and assisting customers with their queries. Moreover, my proficiency in Facebook and Instagram marketing means that I have a solid understanding of ad comments moderation on these platforms. I understand the importance of maintaining a supportive online environment essential for wellness brands like yours, including aspect involving scientific explanations or AI assistance - which is also my strong point. To top it off, as your candidate with "gut health" experience, I understand how crucial addressing consumer questions around scientific issues can be. Hence, not only can I take care of the mundane front-end responsibilities like ad comments moderation and helpdesk handling but as needed format qualified responses to complex questions involving science or gut health matters .......
$15 USD em 40 dias
5,8
5,8

Hi there, I’m ready to help with Customer Service Agent for Moderation and deliver results you’ll love. With proven expertise in Facebook Marketing, Social Media Marketing, I ensure reliable communication, on-time delivery, and complete satisfaction. As a dedicated professional, I focus on creating solutions that align perfectly with your goals and brand vision. You can count on consistent updates, quality results, and full support throughout the project. You can also view some of my successful projects here: https://www.freelancer.com/u/komalshaikh92 Let’s connect and discuss how I can bring your project to life, I’m confident I can deliver beyond expectations! Best regards, Komal
$15 USD em 40 dias
4,8
4,8

As a professional and results-driven web designer, my skill set goes beyond just creating visually appealing websites. I hold great value in excellent communication and delivering high-quality service - two qualities that I consider firsthand in my job and would apply diligently in moderating your ad comments and handling helpdesk tickets. I'm adept at staying abreast of your clientele's needs, ensuring that their inquiries and concerns are addressed promptly, comprehensively, and politely. Although my experience lies outside the wellness industry, my broad range of expertise has often involved stepping into unfamiliar sectors with grace while learning on-the-go. Furthermore, my adaptability is complemented by my team-centric work ethic – meaning that I am open to working alongside AI where necessary to handle scientific inquiries regarding gut health expertly. In conclusion, choosing me for this project means not settling for someone who'll merely do the job but partnering with someone committed to providing nothing short of exceptional customer service across different moderation channels. Let's get started!
$15 USD em 40 dias
4,5
4,5

Good Day zaidomariii ✌️ I have carefully read the requirements for the customer service agent for moderation project and I am confident in my ability to deliver exceptional results. With my strong communication skills and experience in customer service and moderation, I will efficiently manage ad comments moderation on Facebook and Instagram ads, as well as handle helpdesk tickets using Gorgias. I have previous experience working with wellness brands, particularly in gut health, and I am comfortable responding to scientific inquiries with the aid of AI. Why Choose me? - Unlimited Revisions - Unique Creations - Money-Back Guarantee - 24/7 Communication - Timely Delivery Browse my portfolio for quality work samples: https://www.freelancer.com/u/leenadvnani6 Let's discuss your project further in the chat. Best regards, Leena Kumari :)
$15 USD em 40 dias
3,1
3,1

zaidomariii, I understand the importance of effective customer service in the context of Internet Marketing, Twitter, Facebook Marketing, Social Media Marketing, Customer Service, Helpdesk, AI Consulting, AI Chatbot, and Jordan. With a strong background in Internet Marketing, Facebook Marketing, Social Media Marketing, and AI Chatbot, I am confident in delivering reliable, long-term results for your project. My approach involves understanding your requirements, meticulous planning, seamless implementation, and rigorous testing/refinement to ensure optimal outcomes. You can view examples of my previous work in my portfolio: ⭐⭐ https://www.freelancer.com/u/CodeAnchors ⭐⭐ One question I have is: What specific KPIs or metrics are you looking to improve through this customer service moderation project? I invite you to open a chat so we can further refine the scope together. Best regards, Muhammad Anas Khan
$25 USD em 40 dias
3,0
3,0

Customer Service Agent for Moderation I’m a full-stack software engineer with expertise in React, Node.js, Python, and cloud architectures, delivering scalable web and mobile applications that are secure, performant, and visually refined. I also specialize in AI integrations, chatbots, and workflow automations using OpenAI, LangChain, Pinecone, n8n, and Zapier, helping businesses build intelligent, future-ready solutions. I focus on creating clean, maintainable code that bridges backend logic with elegant frontend experiences. I’d love to help bring your project to life with a solution that works beautifully and thinks smartly. To review my samples and achievements, please visit:https://www.freelancer.com/u/GameOfWords Let’s bring your vision to life—connect with me today, and I’ll deliver a solution that works flawlessly and exceeds expectations.
$15 USD em 40 dias
2,4
2,4

⭕ Creative USA Freelancer | Ready to Deliver Quality Work Hi, zaidomariii <3 I am Ribka and I’d love to help with your Customer Service Agent for Moderation project. With my expertise in customer service and moderation, I can efficiently manage ad comments on Facebook and Instagram ads, handle helpdesk tickets using Gorgias, and ensure high-quality customer service. My experience with wellness brands, particularly in gut health, equips me to respond effectively to scientific queries, leveraging AI where necessary. Deliverables: - Efficient ad comments moderation on social media platforms - Effective handling of helpdesk tickets through Gorgias - High-quality customer service tailored to wellness brands My focus is always on quality, client satisfaction, and timely delivery. Let’s connect to finalize the details and bring your vision to life. Best regards, Ribka
$16 USD em 40 dias
1,9
1,9

Hi! I read your project and I’m very interested in working with your customer service and moderation team. I have experience handling customer support messages, moderating comments, and keeping communication clear, respectful, and aligned with brand guidelines. I’m used to working with helpdesk systems and organizing tickets, even when the volume is high. I’m very comfortable responding to product and usage questions and, when needed, I use AI tools responsibly to make sure answers are accurate, clear, and consistent with the brand’s tone. I’m organized, detail-oriented, and I understand how important it is to keep response times fast while maintaining high-quality support, especially in ad comments and social media. I’d be happy to learn your workflows, tools (including Gorgias), and help keep your customer experience at a high standard. Thank you, Thais
$15 USD em 40 dias
2,1
2,1

Hi, I specialize in Internet Marketing, Facebook Marketing, Social Media Marketing, Customer Service, Helpdesk, and AI Consulting. I’m ready to serve as your primary operations partner to scale your wellness brand’s reputation. My goal is to maximize your brand’s authority by handling the heavy lifting of ad comment moderation on Facebook and Instagram while managing your Gorgias helpdesk. I am highly comfortable using AI tools to synthesize scientific data into clear, empathetic responses, ensuring that technical questions about gut health happen with surgical precision so no customer concern or educational opportunity slips through the cracks. I transform raw ad comments into engagement opportunities by hiding spam and highlighting testimonials, manage the "long game" of Gorgias ticket resolution and sentiment tracking, and maintain a real-time status sheet so you can see exactly where your response times and customer satisfaction scores stand. Review: “Very clever. High understanding of the project… Good monitoring, follow-up and reports.” — Alain Souloumiac. https://www.freelancer.com/projects/asana/English-Speaking-Asana-Project-Assistant/reviews Would you like me to begin by reviewing your current common scientific questions and drafting three AI-assisted response templates tailored to your gut health products? Best regards, Jessica
$20 USD em 40 dias
1,8
1,8

Hello, how are you? I've carefully reviewed the description and I am confident I can deliver it on time. I understand that you need a skilled customer service agent to manage cross-platform moderation, focusing on ad comments and handling helpdesk tickets, particularly in the wellness sector. I have hands-on experience in customer service and moderation, especially with brands in the gut health niche. Here is my approach as follows: - Moderate ad comments on Facebook and Instagram to ensure a positive customer experience and brand voice. - Efficiently handle helpdesk tickets through Gorgias, ensuring timely resolutions and high-quality service. - Respond to scientific questions with accurate information, leveraging AI tools when necessary to enhance responses. I am ready to start immediately and can deliver the result fast. I'd love to discuss in more detail. Best Regards.
$20 USD em 40 dias
0,0
0,0

Hi there, With my 5+ years of experience in customer service and moderation, I am well-equipped to handle cross-platform moderation for ad comments and helpdesk tickets. I specialize in working with wellness brands, especially in gut health, and have a knack for responding to scientific inquiries effectively. I offer a range of services tailored to your needs: - Managing ad comments across Facebook and Instagram ads - Handling helpdesk tickets efficiently using platforms like Gorgias - Ensuring top-notch customer service that maintains brand integrity and satisfaction Next Steps: I will develop a comprehensive moderation plan that aligns with your brand's voice and values. When can we discuss the details further? How soon would you like to start the moderation services for your wellness brand focusing on gut health? Best regards,
$15 USD em 58 dias
0,0
0,0

Hi zaidomariii, I understand the importance of finding a skilled customer service agent for moderation tasks, especially when it comes to managing ad comments and helpdesk tickets. With my background in Social Media Marketing, I have experience handling similar responsibilities and working with wellness brands. I assure you of professional quality, timely communication, and clean deliverables. I would love to invite you to review my portfolio https://www.freelancer.com/u/sfdesigning12 For this project, I would approach it by meticulously managing ad comments on Facebook and Instagram ads, as well as handling helpdesk tickets efficiently using tools like Gorgias. I believe in providing top-notch customer service and ensuring a seamless experience for users. Feel free to message me for further discussion or to see samples related to wellness brands. Thank you, and I look forward to working with you. Best regards, Saif A.
$20 USD em 40 dias
0,0
0,0

I was impressed by your project 'Customer Service Agent for Moderation', it aligns perfectly with my skillsInternet Marketing, Twitter, Facebook Marketing, Social Media Marketing, Customer Service, Helpdesk, AI Consulting, AI Chatbot in development. With over a decade of experience delivering 300+ successful projects and 200+ live apps on App Store and Play Store, I focus on building products that are clean, scalable, and results-driven. My approach is simple: understand your goals, plan precisely, and deliver a solution that exceeds expectations, on time and within scope. I maintain clear communication throughout the project to ensure transparency and collaboration. Let’s schedule a quick discussion to go over your requirements in detail and explore how I can help bring your vision to life.
$15 USD em 40 dias
0,0
0,0

Hey , I just finished reading the job description and I see you are looking for someone experienced in Facebook Marketing, Helpdesk, Social Media Marketing, Twitter, Internet Marketing, AI Consulting, Customer Service and AI Chatbot. This is something I can do. Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: 1. These are all the requirements? If not, Please share more detailed requirements. 2. Do you currently have anything done for the job or it has to be done from scratch? 3. What is the timeline to get this done? Why Choose Me? Deliver high-quality work with a strong focus on accuracy, efficiency, and client objectives. Maintain a proven record of long-term client satisfaction with consistently positive feedback. Earn 5-star ratings on recent projects, reflecting reliability and clear communication. Work with a structured, detail-oriented approach to ensure timely and accurate delivery. Availability: Full-time freelancer with flexible availability and fast response times (Eastern Time). I will share with you my recent work in the private chat due to privacy concerns! Please start the chat to discuss it further. Regards, Hassan.
$15 USD em 20 dias
0,0
0,0

Hi zaidomariii. I am very excited with your project because I have completed similar project recently. The skills required for your project are my main specialty. I can handle this perfectly and have abundent experiences. Please confirm that I am one of the best fits for you and drop me a message for further discussion. Thanks and Best Regards. Brayan Stiven A.
$20 USD em 10 dias
0,0
0,0

Hello, I’m interested in supporting your brand as a Customer Service Agent focused on cross-platform moderation and Gorgias ticket support. I have hands-on experience using Gorgias and have worked as a Customer Experience Manager, where I was responsible for maintaining high support standards across ticket workflows, response quality, and customer satisfaction. I’m confident managing both public-facing communication (comment moderation) and structured helpdesk support while staying calm, professional, and brand-aligned. I’m comfortable supporting wellness brands, including responding to more detailed customer questions. I understand the importance of accuracy and tone when discussing wellness topics, and I’m also comfortable using AI tools to help craft clear, scientifically appropriate responses while still following brand messaging and compliance guidelines. If you’re looking for someone reliable who can protect the customer experience across both ad comments and tickets, I’d love to contribute. Best regards, Emily
$20 USD em 40 dias
0,0
0,0

Hi there, I’m a dedicated Customer Service and Moderation Specialist with hands-on experience managing cross-platform communities, particularly for wellness brands focused on gut health. I professionally moderate comments on Facebook and Instagram ads, handle support tickets in Gorgias, and answer complex scientific questions—leveraging AI tools when needed to provide precise, high-quality responses. I bring proven experience in online marketing, social media management, and AI-assisted customer support, ensuring that every interaction strengthens the brand’s reputation. I thrive in fast-paced environments, respond quickly and professionally, and always aim for the highest level of customer satisfaction. By hiring me, you’ll gain someone who not only moderates effectively but actively enhances your brand’s presence and trust. I’m ready to start immediately and ensure your support and moderation runs smoothly and efficiently. Best regards, Damian Sylwester Rak
$20 USD em 40 dias
0,0
0,0

I have solid experience in customer service and cross-platform moderation, including managing Facebook and Instagram ad comments and handling helpdesk tickets via tools like Gorgias. I communicate clearly and empathetically, ensuring high-quality responses that reflect brand voice and customer care standards. I’m comfortable working with wellness brands, particularly in gut health, and responding to scientific or product-related questions in a clear, accessible way. When needed, I efficiently leverage AI tools and chatbots to ensure accurate, consistent, and fast responses while maintaining a human touch. I’m highly organized, responsive, and detail-oriented, and I’m used to balancing moderation, customer support, and ticket prioritization across multiple channels.
$20 USD em 40 dias
0,0
0,0

Hello Dear Client, I am an experienced customer service and moderation specialist with experience managing Facebook and Instagram ad comments and resolving helpdesk tickets through Gorgias. I communicate clearly and empathetically, ensuring responses reflect brand values and build trust. I have supported wellness brands and am comfortable addressing gut health and science questions using approved information and AI tools responsibly. I work systematically, maintain fast response times, and document interactions accurately. Quality, compliance, and professionalism guide every customer interaction. I would love to discuss the project further and explore how I can help bring my skills to the team. Best regards, Ruth Akinyi.
$20 USD em 40 dias
0,0
0,0

I’m Kholoud, a customer service agent experienced in moderating Facebook and Instagram ad comments and managing helpdesk tickets. I ensure timely, professional responses while maintaining a positive and on-brand tone. I’ve supported wellness brands and have a good understanding of gut health topics. I’m comfortable handling scientific and product-related questions, using trusted resources and AI tools when needed. I have experience working with Gorgias, managing tickets efficiently, and delivering high-quality customer support with attention to detail and customer satisfaction.
$15 USD em 20 dias
0,0
0,0

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