Customer Service Assistant for e-commerce business (Customer Service, Communication with Suppliers, Shopify, Dropified)


We need a Customer Service Assistant for our e-commerce business. Fluency in English is a must. Experience in customer service is a must.

We are looking for a young, smart, thorough and reliable person with strong organizational skills and a university master's degree who is Tech savvy and with determination to achieve.

This person must work in Asia timezone (UTC +9). Must be available min 3-4 hours per day.

The initial main tasks are:

- Customer Service: Communicating by E-mails and Facebook, manage request for replacement and refunds

- Customize description on e-commerce platform - Shopify (HTML knowledge required)

- Manage E-commerce platform (Shopify)

- Maintain Social Media and moderate comments (FB and Instagram)

- Write product description

- Communicate with suppliers (via Wechat - Chinese speaking is a plus)

- Other assisting tasks will be added as the work progresses

More responsibilities and managerial tasks will be asked as we observe the skills of the applicants.


- Must be internet and be tech savvy

- Must have a Master's degree in a relevant field (Computer Science, Business, Marketing...)

- Must have a minimum of 2-3 years of work experience

- Must have excellent writing skills in English and grammar

- Must have good command of Microsoft office (word and excel), Gmail

- Must have fast internet connection

- Must be thorough and pay attention to details

- Must have great organizational skills

- Must have experience with Shopify and Dropified


- Knowledge in image or video editing is a plus

- Knowledge of shopify, dropified and aliexpress is a plus

- Good copywriting skills and marketing experience

- Photoshop or Illustrator skills

- Experience in project management

- Speak Chinese


- Must be willing to achieve, eager to learn and proactive

- Must be able to take initiative

- Be Trustworthy

Work will be spread from Monday to Saturday, a few hours per day. We will start with a work on hourly basis. If the applicant is proven to be good, we will hire full-time.



Habilidades: Suporte ao Cliente, Processamento de Pedidos, Shopify, Social Media Management, Assistente virtual

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Acerca do Empregador:
( 24 comentários ) Hong Kong, Hong Kong

ID do Projeto: #20772466

33 freelancers estão ofertando em média $7/hora para esse trabalho


Hi, I’m Janis and I’ve been here in freelancer since 2014 together with my team. I’m one of the preferred freelancers because of my good standing and good feedback from previous employers. I was asked by the freelancer Mais

$8 USD / hora
(44 Comentários)

Hello, I have gone through your job posting and become very much interested to work with you. I am an expert in this field. I have already completed several projects like this. For evidence you can see my profile. Pl Mais

$4 USD / hora
(102 Comentários)

Hi, I'm really excited to start working with you. I am running my own business([login to view URL])a web design and marketing agency. I think I have enough experience to help you. Awaiting an affirmative response from Mais

$8 USD / hora
(54 Comentários)

Hello! I would like to be considered for the position of your Customer Service specialist. I have gone through your description and can see that you need someone who goes above and beyond just the Customer Service role Mais

$6 USD / hora
(5 Comentários)

Hello Sir, I am a professional Virtual Assistant, Customer Support, and eCommerce expert, having a good hand on Email Handling, Live Chat Support, Social Media Marketing, Data Entry, Web Research also in Product Rese Mais

$3 USD / hora
(26 Comentários)

Hello, I already handle the ecommerce customer support and order fulfillment job before, for ebay, amazon, shopify store. My job responsibilities are : 1) Check client queries on daily basis, Troubleshoot, Resolve an Mais

$5 USD / hora
(7 Comentários)

Hi there, Thanks for taking out the time to read my proposal. I understand that you are looking for a Virtual assistant for your day to day tasks and e-commerce. I would like to work with you on this project. Please Mais

$5 USD / hora
(4 Comentários)

I believe my background and skills closely match your job requirements and I am confident I can make a positive contribution. I have over 5 years professional experience in an administrative capacity providing support Mais

$6 USD / hora
(10 Comentários)

Hi i have good experience in shopify and dropfiled and i can start working on this project right now .

$5 USD / hora
(6 Comentários)

Hi, I have reviewed all of your requirements. I am the best for your all services. My expertise is, social media and e-commerce websites management, customer service, HTML, Microsoft word, excel, powerpoint. You will Mais

$6 USD / hora
(1 Comentário)

I read job description and I can do your project.I can even work on urgent basis and complete your project soon and on reasonable [login to view URL] me for more information.

$5 USD / hora
(1 Comentário)

Hi, This is Moiz Ashfaq from Pakistan having six years of experience in the field of apparels and social media marketing. I am a business graduate, major in apparel manufacturing and merchandising. I started my career Mais

$5 USD / hora
(1 Comentário)

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$5 USD / hora
(1 Comentário)

Basically the same job I had as a Virtual Assistant for the past year. So little training only is needed. -Very good english writing and speaking skills -Keen with details -Quick learner in any tools -Been a virtual a Mais

$5 USD / hora
(1 Comentário)

Greetings! I have a Masters degree in English language. With 2 years of experience working as a customer support representative and a virtual assistant with different American companies, I can assure you that I can be Mais

$2 USD / hora
(1 Comentário)

Hello, I’d like to be considered for your Customer Service Assistant/Shopify VA position and would like to be considered for this vacancy. I consider myself to be an expert on Shopify. I have worked from a previous com Mais

$7 USD / hora
(0 Comentários)

i am specialized in designing I am Good at Customer Service, Order Processing, Shopify, Social Media Management, Virtual Assistant David T. could you please inbox me more detail about this project

$50 USD / hora
(0 Comentários)

I have experience in drop shipping so I know how to handle the business. I also have hotel management experience which has taught me how to interact with customers. I am also a doctorate student which helps me with gre Mais

$8 USD / hora
(0 Comentários)

I am a native speaker in Chinese, who is based in Hong Kong. Therefore, Chinese is not a problem for me. I am strong in written and read in Chinese, including traditional and simplified Chinese. From my review and exp Mais

$5 USD / hora
(0 Comentários)

Dear Hiring Manager, I am from the Philippines and my previous office-based employment was last September 2015 in Singapore as an HR Assistant, Accounts Payable Assistant, and Admin Assistant. Thus, somehow, I believ Mais

$6 USD / hora
(0 Comentários)