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A customer service manager for a web service

A company is looking for a customer service manager who will be able to provide information and support both for new and already-registered users. A person must be a fast learner, with the ability to quickly understand a new subject area, and also interact with a technical team to solve customer tickets.

Duties include

Support for new users'

- Answering questions about the service's purpose and how it works

- Assisting with the initial account setup

- Knowing the service competitors, how the service differs from them and be able to explain the benefits of the service

Support for already-registered users'

- Help with their campaign settings

- Be able to determine the issues with user accounts and fix them

- Advice on improving user campaigns. Analyzing user accounts

- Help in restoring access to accounts

- Resolve issues related to users' subscription tariffs

- Contacting users (by email and phone call) regarding their account expiration

Interaction with the technical team

- Creating the tickets for the technical team, if a user’s problem couldn’t be solved on the spot

- Answering the clients based on information received from the technical team

Content support

- Create topics and answer questions about service on forums, communities and social networks

- Writing and posting articles about service and selling on Amazon in the service’s blog.

Necessary skills and knowledge

- Fast learner, ability to make independent decisions

- Self-motivated and positive attitude

- Thoroughly know the features of the system, its settings, and technical nuances

- Ability to create and customize campaigns of any complexity

- Ability to answer customers shortly, clearly and POLITELY

- Interaction with the technical team: the ability to explain the essence of any issue, briefly and clearly

- Perfect English (writing and speaking)

Habilidades: Suporte ao Cliente, Atendimento ao cliente, Assistente virtual, Redação Publicitária

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Acerca do Empregador:
( 34 comentários ) Kiev, Ukraine

ID do Projeto: #20905379

41 freelancers estão ofertando em média $10/hora para esse trabalho

bpo0995

After reviewing the job post and the description I believe I am the best fit for this role. I I have been working in customer service for over ten years and specialize in phone support. I have a great experience of ans Mais

$15 USD / hora
(3 Comentários)
6.6
outsource2ph

Dear Hiring Manager, In response to your job posting, I would like to send a proposal for your job requirements. I believe that I am capable of providing you the service that you need. Let me introduce to myself brie Mais

$10 USD / hora
(3 Comentários)
4.3
Reflexlogic

Hi, I have reviewed each and every point and I have all required necessary skills and knowledge yo listed. I have 8+ years of experience of providing both technical and non-technical customer support services via emai Mais

$15 USD / hora
(1 Comentário)
3.6
Aishoo15

Voice sample [login to view URL] Dear hiring Manager, Good day! Your job post caught my attention, and I feel that I am the perfect match for the job. I am 5 years experienced Virtual Administrative A Mais

$8 USD / hora
(13 Comentários)
3.4
dafnaguilao

Hi, I'm Dafna Obadia, experienced Customer Representative and Virtual Executive Assistant. I hold 6 years of experience on these areas and more than 8 years working on remote based jobs. With all my experience I had Mais

$8 USD / hora
(2 Comentários)
2.6
designchoose

Hi. How are you? I read your description carefully and am very interesting in your project. I can start right now and can help you. If you hire me,i will do my best for your job and you can get the best results. Lookin Mais

$8 USD / hora
(1 Comentário)
0.6
persistentadnan

Hello, Greetings of the day! I have 12 years of experience in Telemarketing sales, I have worked with the US, UK, Canada, and UAE clients. I bring with me a vast experience of handling customer calls with proper tele Mais

$8 USD / hora
(0 Comentários)
0.0
naidu92

Hi, I have reviewed your project description, I'm self-motivated individual and have five years of experience as Telesales representative, Customer care representative , Over the last five years I've seen myself hand Mais

$8 USD / hora
(0 Comentários)
0.0
sinanmuric

I would hereby like to express my interests to take part in position you have open in your [login to view URL] is with great enthusiasm that i am applying for position of Customer Service Manager. As i am looking for the ideal Mais

$11 USD / hora
(0 Comentários)
0.0
rjphares

Three years corporate IT Healthcare experience. Have a passion for computers ranging from videos games to programming. Goal is to be a full time freelancer.

$11 USD / hora
(0 Comentários)
0.0
yayi4all

I'm a professional customer support personnel with a lot of experience. As a professional customer support representative, I've spent the substantial years of my life relating and studying the role of customers in bus Mais

$13 USD / hora
(0 Comentários)
0.0
annesinghal

Good Day Sir/Ma'am, I hope that I'll constantly provide seamless service to your customers. I'm a fast learner and good at solving issue of customers. I like team work that is must for a customer service group. I am go Mais

$11 USD / hora
(0 Comentários)
0.0
amalithomas7377

Worked for global publishers/Clients in various roles as Presales Manager, Creative service manager, Graphics Manager, Project manager and Technical Manager, Account management and Delivery oversight across long-term/m Mais

$11 USD / hora
(0 Comentários)
0.0
lisajadethompson

Hello, I worked as a retail manager for 9 years, managing 27 stores across 2 countries. My last job role was 'Commercial manager for Netherlands and Belgium' for an international retailing company. I am a fast learn Mais

$15 USD / hora
(0 Comentários)
0.0
Abhash012

Hi ! I saw you are looking for customer service manager for your new and existing customer. I have more than 7 years of experience in the respective field and I can start right away. I can provide:- Support to new us Mais

$10 USD / hora
(0 Comentários)
0.0
ChowdhuryRafid

Hi, I am a professional customer service specialist working in US company with work experience for 8 years. I can handle all the tasks mentioned and will be able to start this project immediately. I would like to Mais

$11 USD / hora
(0 Comentários)
0.0
irenerose

Hello, I am very interested to apply as your customer service manager. I'm a registered nurse turned online freelancer and I used to be one of the chat specialists of an excellent Australian logistics company called f Mais

$11 USD / hora
(0 Comentários)
0.0
ognjemon

Working at similar position at NCR help desk for 6 years. Remote assistance troubleshooting etc. Very fast learner and client oriented.

$11 USD / hora
(0 Comentários)
0.0
eriasimba

Permit me to bring my excellent organizational and communication abilities to deliver high-quality service as your Customer Service Manager. I'm also open to a long-term work arrangement. I bring more than two (2) y Mais

$8 USD / hora
(1 Comentário)
0.0
RamezzBoutros

Have more than 2 years experience as Customer Experience Manager in a US-based software company, with 3 promotions within 2 years. Worked as all the following: - Level 1 Customer Experience member - Level 2 Customer E Mais

$8 USD / hora
(0 Comentários)
0.0