Customer Support VA — Delivery Follow-Up Calls + Google Business Profile Review Management

@fixitconsultech

HAULER As an expert in various fields including Customer Support and Sales, my team and I are well-equipped to handle the tasks you've described. With over a decade's experience in administrative tasks as a Virtual Assistant and Data Entry Specialist, we have developed highly proficient skills in data management and fact verification, exactly what your Google Business Profile needs. Not only can we submit the removed reviews to Google Support and follow up until resolution, but also research each negative review against your order records to determine their legitimacy. Our comprehensive understanding of Excel will ensure that we accurately record every contact made, exhibiting a transparent and detailed log for future reference. Additionally, our proficiency in written English and my management of your existing customer database of 2,200+ past customers makes us an ideal fit for calling every customer after their vehicle delivers. Choosing FixIT Consul Tech ensures that you're working with diligent professionals who not only pay attention to small details but also adhere strictly to sanctions laid out by Google. The quality assurance we bring is unmatched as we value your business and strive to maintain its reputation while defending your profile from malicious attacks. We are ready for the paid trial task and eager to demonstrate why we should be chosen as your long-term solution. Thank you

@NIKITALILA

HAULER Hello There, We can support Auto Express with the administrative and profile-management side of this role, including reviewing customer records, researching negative reviews against order history, maintaining accurate Excel case logs, submitting properly evidenced cases through official Google, Yelp, and BBB processes, and consistently following up on open cases. Our team is detail-oriented, comfortable with Excel, research, customer records, and structured follow-up processes. Our working hours are 9:30 AM–6:00 PM IST, Monday to Saturday, and we typically work on an hourly basis. Please note that making and receiving phone calls is not included in our service scope, so we would not be able to handle the post-delivery calling portion. Hit me up and we can talk in detail Regards, Nikita and her team at Affiliazion (D)

@CRBW

As a highly experienced and versatile professional in the fields of digital marketing, academic writing, and research, I can bring a unique skill set to your Customer Support VA position. My methodical approach and proficiency in Excel are perfect matches for tasks like tracking your Google Business Profile and maintaining the documentations. Moreover, my strong command of English will allow me to effectively deliver your call script and reach out to customers during US Pacific hours. Not only do I offer the patience and organization that your slow processes necessitate, but I also understand the importance of unyielding follow-up, having worked with other clients such as yours who needed endless determination for their tasks to be effectively handled. Additionally, with my marketing background, including my knowledge of Facebook Ads and Google Ads, I bring an understanding of customer interactions which can help me identify potential fraudulent reviews subtly inserted by competitors in your profile. Finally, my extensive experience in business reports could be instrumental in creating concise case logs for contacts made through Google Support, Yelp, and BBB. I genuinely believe that my commitment to delivering evidence-based solutions coupled with my skills makes me a strong candidate for this job opportunity.

@jinufeb14

With over a decade of experience as a software engineer, I have developed the proficiency to maintain databases, handle extensive spreadsheets, and ensure accurate log keeping. I have a keen eye for detail and the patience to follow up until answers are obtained, making me the ideal candidate for handling your current customer satisfaction needs. Although my career background doesn't align directly with transportation and logistics like yours, I'm confident in leveraging my technical skills to find critical information and verify the authenticity of reviews. Moreover, as a top-rated freelancer (currently ranked #5794), I have consistently delivered high-level support by interpreting complex problems and presenting effective solutions efficiently. Besides, being available during US Pacific business hours perfectly aligns with my current work routine as a freelancer. This allows me to ensure that I can devote ample time and energy to attend your customers promptly and professionally.

@sabaehsan

Greetings, HAULER. It seems you’re looking for someone to manage customer follow-ups after vehicle deliveries and help improve your Google Business Profile. I can see the importance of ensuring customers are satisfied and encouraging them to leave positive reviews, while also addressing the issues with negative or removed reviews. With my strong background in customer service, I can effectively communicate with your clients using the approved script, ensuring they feel valued. I’m also comfortable working in Excel, which will help me track and manage the review process efficiently. I understand the need for patience when dealing with Google Support, and I’m committed to following up diligently to resolve issues. I’m ready to bring my skills to your team and help Auto Express Inc. enhance its customer experience and online presence. Best regards, Saba Ehsan

@saadik1919

As an experienced CPA with a strong background in data-driven roles, I'm confident that I am the ideal candidate for managing your customer support needs and review management. My six-year tenure in financial management has equipped me with robust organizational and communication skills, ensuring a seamless experience for your customers. My comfort with Google Analytics combined with my Excel wizardry is a considerable asset for promptly identifying problematic reviews and managing the removal process efficaciously. Beyond my technical skills, I embody the values critical to this project. Patience and persistence are embedded in my work ethic when confronting the ongoing challenges presented by Google Support. Customer service plays a pivotal role in negating undue risks: I'm fluent in English, ready to engage with your US-based clientele, and skilled at resolving conflicts in an amicable and professional manner. Lastly, but importantly, I hold myself to high ethical standards that align with your company's principles. Upholding Google's policies and fostering genuine interactions between customers will be my guiding principle throughout this project. Give me the opportunity to leverage my strategic thinking, detail-oriented approach, and honest judgment in order to elevate your customer support system and restore your company's online reputation on various platforms.

@sheza381a

HAULER With over 5 years of experience in bookkeeping, data entry, and Excel, I offer the right balance of customer-focused proficiency required for your project at Auto Express Inc. Despite not having automotive experience, my accounting background has refined my skills in Google Sheets and data management operations. This attention to detail is crucial when managing the complex reconciliation and verification tasks required for your Google Business Profile. Moreover, my previous clients appreciate my diligent communication and patience in handling lags within business processes; skills that are essential when dealing with Google Support's often tedious response times. Nonetheless, I understand the significance of staying consistent and persistent in delivering results as confirmed by your preference for a person who follows up timely on every task. Therefore, with a meticulous eye for detail, strong communication skills honed through my years in bookkeeping and customer service, and an excellent command of English - spoken and written - I am assertive that I am the right fit to effectively manage both calling customers for review requests as well as monitoring and optimizing your business profiles on Google, Yelp, BBB. Let's discuss further how I can contribute to safeguarding Auto Express Inc.'s online reputation!

@derrickmulwa

HAULER Hello, I am a customer service and data support professional with six years of experience, comfortable handling US customer calls, follow-ups, Excel tracking, and detailed case logs. I can call customers after delivery using your approved script, identify genuine issues, escalate unhappy customers promptly, and request reviews only when appropriate. On the profile side, I can work through your existing workbook, verify reviews against customer records, submit properly evidenced cases through Google, Yelp, and BBB, and maintain consistent follow-ups without mass-flagging or shortcuts. I am patient, organized, and careful with judgment. I would be glad to start with the paid trial. Regards, Derrick

@samihaalisyed

Hi, I have real experience managing business profiles and customer communications from my time with VIVI Stays, a UK-based STR company in Edinburgh, where I handled guest follow-up, review management, and maintaining the company's online reputation across booking platforms. That background gives me genuine instincts for distinguishing real customer complaints from illegitimate reviews and for following up persistently through official channels without cutting corners. I'm comfortable working through your existing workbook systematically, making post-delivery calls using your approved script, escalating unhappy customers the same day, and submitting evidenced review challenges to Google Support with the patience to follow up on day 7, every time, until I get a resolution. I'll apply honest judgment on each negative review against your order records rather than mass-flagging everything. For this scope, I'd propose $450 USD, with availability during US Pacific business hours for the calling portion. Samiha S.

@mayr81

HAULER Drawing from my experience in digital operations and automation, I am skilled at managing technical projects with pace and precision. This aligns directly with what Auto Express Inc. needs for proficient delivery follow-ups calls and Google Business Profile review management. I have a solid background in Data Entry and Excel, which means I can expertly handle your existing tracking workbook and diligently submit removed reviews while keeping a detailed log for all customer contacts, regardless of the review website. My commitment to excellence ensures that I'll leave no stone unturned in researching each negative review to verify if the issue is legitimate or not. As someone who has always prioritized authenticity, I highly resonate with your requirement of ethical practices to manage your profile's reputation. With me on your team, you won't have to worry about buying reviews or using any fraudulent means because they are against my principles. Instead, I am committed to making genuine connections with your customers, resolving conflicts fairly while taking the necessary steps to safeguard your online presence. Let's make sure that every positive interaction and every satisfied customer gets captured accurately on both Google and Yelp. My dedication to delivering quality customer service builds upon Auto Express Inc.'s steadfast reputation as a vehicle transport organization.

@safdarr55

HAULER! As a highly experienced virtual assistant, I have exactly the skill set you need to excel in this project. For over 10 years, I have honed my abilities in customer service and support, executing every task with dedication and precision to meet and exceed client expectations. My immense grasp of the English language, both spoken and written, is central to my commitment to ensure streamlined calling experiences that resonate with US customers like yours. Moreover, I am extremely proficient in Microsoft Excel and Google Spreadsheets. I can expertly handle your extensive database, conduct efficient research, operate tracking workbooks, manage complex formulae, and meticulously record all interactions. These capabilities are particularly crucial for your second requirement - defending your Google Business Profile. My tireless work ethic invariably involves a consistent commitment to contact clients on schedule regardless of the length of time passed - ultimately prioritizing delivering results efficiently and thoroughly instead of rushing onto newer cases. Every piece of information shared will be dealt with utmost care ensuring security and privacy. Being able to exhibit loyalty and dependability throughout my career as VA, I firmly believe in earning trust by walking the talk. Let me leverage my vast experience and skills to add tangible value and help your company navigate the challenges to achieve success.

@Waqar381a

With your need for a reliable individual to take care of customer interactions and maintain your online reputation, I believe I am the ideal candidate. I have extensive experience in customer service and a deep understanding of the importance of positive engagement. My ability to use the approved call script to ensure satisfaction and prompt those who had a good experience to leave reviews aligns perfectly with your first requirement, saving you time and effort in the process. Additionally, my skills in data entry and Excel make me a perfect fit for managing the tracking spreadsheet you've already prepared. I'll go through existing customer records, compare them with negative reviews, and provide detailed reports on violations of Google's policies. Furthermore, my tech-savviness complements my bookkeeping proficiency with software including QuickBooks Online and Microsoft Excel that you use extensively. This enables me to bring meticulousness, accuracy, and organization as needed in maintaining case logs and investigative records on Yelp and BBB as well. If you're looking for a diligent, detail-oriented problem solver who is motivated to drive results within slow processes, then look no further; let me be your dependable HAULER through this project!

@shainw

HAULER Before you hire anyone, give me 60 seconds to show you how I can make this project easier for you. I understand the importance of maintaining a solid reputation for Auto Express Inc. My goal is to ensure every customer feels valued while effectively managing your Google Business Profile. With my experience in customer service and a keen eye for detail, I will manage follow-up calls, ensuring your customers are satisfied and motivated to leave positive reviews. I will handle any complaints with care, escalating issues as needed. For the Google Business Profile, I will diligently track and submit evidence for removed reviews and research negative feedback to ensure only legitimate concerns are addressed. My organizational skills will ensure accurate logs and timely follow-ups. You can expect clear communication, attention to detail, and a commitment to your success. Let’s discuss how I can support you further. Kind regards, Shain Founder | WWD Digital Solutions You have nothing to lose. If we’re not the right fit, you’ll still receive a FREE professional consultation to help point your project in the right direction—no obligation. ?

@WebGraphics4You

Hello, HAULER, I'm Noreen and I'm confident I can handle the multifaceted demands of your project. With 10 years of experience managing customer relations, I know how to navigate complex issues with professionalism and efficiency. As a strategist, I excel at creating systems that not only solve immediate problems but also safeguard against future ones. My mastery of Excel will undoubtedly prove valuable in sorting and logging data accurately for your tracking workbook. The fact that Auto Express Inc. values transparency and legitimacy is one that deeply resonates with my work ethic as well. I have never engaged in or even considered any activities that would violate ethical practices - in this case, your strict 'no review buying' policy. You can trust me to handle all follow-up calls honestly, relying on my excellent spoken and written English skills to build authentic connections with customers. Furthermore, my seasoned eye for detail and organized approach to work are core components of my workflow, making me adept at identifying which reviews warrant proper investigation or not, instead of reporting everything. In addition to these skills, I add the benefit of having background knowledge in logistics, a must-have for this project. Thanks!

@christinec9

HAULER I am a reliable Virtual Assistant with 3+ years of experience in customer support, administration, CRM management, follow-ups, and accurate record keeping. I am confident communicating with US customers professionally and handling sensitive customer situations with patience and sound judgment. I can follow your approved call script, confirm successful deliveries, request genuine reviews appropriately, and escalate unhappy customers without compromising your policies. I am also comfortable with Excel, filtering records, maintaining detailed case logs, researching customer records, and following up consistently with support teams. I understand the importance of legitimate review management and would follow only official Google, Yelp, and BBB processes. I am ready for the paid trial.

@KurtSiebritz

Consider this ✍️The key is being proactive with customer follow-ups and managing reviews. I understand the importance of maintaining a strong online reputation through accurate reviews and customer feedback, delivery follow-up calls. You mentioned the need for someone to manage your Google Business Profile, addressing removed reviews and negative feedback. What usually matters most here is ensuring that every interaction with customers is genuine and documented, especially when dealing with sensitive issues like review disputes. I have worked on similar customer support roles where managing feedback is crucial. So I know the challenge of navigating Google Support and ensuring legitimate reviews shine through. My approach would involve: • Initiating every call with the approved script and empathy. • Documenting each interaction in the provided tracking workbook. • Following up with Google Support systematically every week. • Researching negative reviews against customer records meticulously. • Reporting policy violations through official channels promptly. How do you currently manage ongoing communication with your customers? Best, Kurt.

@neelamzia7

Pitch: With over a decade of experience in customer support, data entry and Excel, I am confident that I'm the ideal candidate for your Customer Support VA role. My skill-set aligns well with your project description as I am detail-oriented, patient and highly proficient in managing complex data sets whilst maintaining accuracy. Having engaged with customers from various industries and backgrounds, I understand the importance of providing excellent service and effectively escalated issues to the relevant department. I am therefore confident that I can confidently manage your post-delivery follow up calls, encouraging satisfied clients to leave reviews, whilst promptly escalating any complaints. My experience with spreadsheets and proficient use of EXCEL will ensure accurate logging of every interaction. Regarding the Google Business Profile Management task, I am skilled at filtering data, identifying trends and managing slow processes such as dealing with Google Support. My long-standing career in logistics has not only familiarized me with the auto transport industry but also allowed me to develop analytical skills which would be beneficial in researching negative reviews for vetting purposes. With my strong command of English language and flexible work hours, I assure you a smooth communication flow between team members and US based customers.

@lisneya

Hi Auto Express Team, I understand you need a dependable person to own the post-delivery experience—ensuring customers are completely satisfied once their vehicle arrives, resolving any immediate questions, and consistently securing high-quality reviews. Whether working with military families on PCS moves, students, or relocated owners, vehicle transport requires clear reassurance and prompt follow-up. Here is what I bring to this role: Post-Delivery Follow-Up Calls: Proactively reaching out to every customer right after delivery to verify vehicle condition, confirm the handover went smoothly, and provide a warm, professional touchpoint. Review Generation: Guiding satisfied clients directly toward leaving positive reviews on Google, Trustpilot, or your preferred platforms while their great experience is fresh. Issue De-escalation: Identifying any delivery discrepancies immediately and channeling them to the team for rapid resolution before they can turn into negative feedback. Accurate Tracking & Reporting: Keeping daily delivery and call logs meticulously updated so your dispatch and customer support records stay perfectly aligned. I am reliable, detail-oriented, and comfortable handling outbound follow-ups with genuine empathy and professional phone presence. I am available to start right away. Looking forward to discussing how I can help represent Auto Express Inc. Best regards,

@SonnyDube

HAULER I am a perfect fit for your project. I will handle your delivery follow-up calls using your exact script and manage your Google Business Profile appeals, review flagging, and Excel tracking to protect your reputation through clean, policy-compliant execution. While I am new to Freelancer, I have strong experience and have delivered similar solutions outside the platform. I offer a free consultation to better understand your project requirements and provide the best technical approach for managing your queues and Google Support cases. I would love to chat more about your project! Regards, Sonny Dube