Customer Support Representative (Bilingual: English & Spanish)

@khurshid040462

Hi, I understand your requirement and can handle this project with a clean, professional approach focused on performance and usability. I have 3+ years of experience working with customer service and support, delivering solutions that are reliable and easy to manage. For your project, I will efficiently manage customer inquiries via email and chat, ensuring swift handling of order status requests, refunds, and exchanges. One suggestion is to implement a more proactive follow-up process on unresolved issues to enhance customer satisfaction. I've worked on similar projects where I transformed frustrated clients into satisfied repeat customers through effective communication and problem-solving. I can complete this within the required time frame. Quick question: What tools do you currently use for training and onboarding new customer service representatives? Regards, Khurshid Ahmed

@jinufeb14

Hi there! I'm JINU, a highly skilled and diligent customer support representative. Ranked in the top 1% of freelancers, I have ample experience managing complex customer inquiries, including maintaining efficient order operations through platforms like Shopify and Tiktok. Being bilingual in English and Spanish, my fluency in both languages will ensure seamless communication with your diverse customer base and maximize their satisfaction. Additionally, my competence with Loop, Commslayer, Slack and Google Suite aligns perfectly with your tech stack preferences. What sets me apart is my independence and proactive approach to problem-solving which compliments your requirement for 'fast-paced' and 'high-level' support. With me on board, you won't have to worry about being dependent on ChatGPT or AI systems as my strength lies in real-time issue resolution based on empathy and critical-thinking. Lastly, as a software engineer with a firm grasp of cloud technology, I understand the importance of efficiency and scalability in establishing strong customer support systems. All these skills combined make me an asset to your team. I'm more than ready for your live round and excited at the prospect of serving Deos impeccably. Let's chat soon!

@priyanshuk879

Hi, I have experience working with Shopify-based businesses and handling customer support, order management, refunds, and shipping-related inquiries. I understand the importance of turning frustrated customers into satisfied ones through clear communication and quick problem-solving. I’m comfortable using Shopify, helpdesk tools, Slack, and Google Workspace in a fast-paced environment. I am proactive, reliable, and available for long-term collaboration with full commitment. Please share the details, and I can start right away.

@naveedali0188

Hello, I bring proven experience in customer support for DTC e‑commerce brands, managing tickets, orders, and complex customer interactions with empathy and professionalism. Ticket & order management: Skilled in handling inquiries via email/chat, resolving order status, shipping delays, and product questions. Order operations: Experienced with Shopify, TikTok Shop, and Loop for refunds, exchanges, and subscription modifications. De‑escalation: Strong track record turning frustrated customers into loyal fans through calm, empathetic communication. Languages: Fully fluent in English and Spanish, both written and spoken. Tools: Proficient with Commslayer, Zendesk, Slack, and Google Suite. Independence: Highly proactive, self‑motivated, and comfortable working in fast‑paced environments without micromanagement. Availability: 30–40 hours per week, with full‑time preference. Workspace: Quiet environment with reliable, fast internet connection. Trial: Open to the 1‑month paid trial period. I am confident I can deliver the warmth, empathy, and independent problem‑solving you value. I look forward to the live scenario test to demonstrate my genuine support skills. Best regards,

@marcusd39

Hello, Good afternoon . How are you? I hope this proposal finds you well. I'M A CERTIFIED & EXPERIENCED EXPERT This is to inform you that I have KEENLY gone through your project description, CLEARLY understood all the project requirements as instructed in your project proposal and this is to let you know that I will perfectly deliver as desired. Being in possession of all stated required skills, (Slack, Shopify, Customer Service, Call Center, Customer Experience, Customer Retention and Customer Support), as this is my field of professional specialization having completed all certifications and developed adequate experience in the respective field, I hereby humbly request you to consider my bid for professional, quality and affordable services that meet all your requirements. I always guarantee timely delivery and unlimited revisions where necessary hence you are assured of utmost satisfaction when working with me. Please send me a message so that we can discuss more and seal the project. WELCOME.

@hugog17

⭐Hi there ! Let's set interview schedule for ur project if you want. Your customers need warm, fast, bilingual support that feels human, not like another copy-paste ticket reply. I’ve handled English and Spanish customer conversations across Shopify-based e-commerce workflows, including order tracking, delayed shipments, refunds, exchanges, subscriptions, and product questions. By keeping replies clear, empathetic, and action-focused, I helped resolve most standard cases within the first interaction while protecting customer retention. I understand that Deos needs someone who can jump into Shopify, TikTok Shop, Loop, Slack, and helpdesk queues without constant follow-ups or micromanagement. For angry or anxious customers, I stay calm, verify the order details, explain the next step clearly, and own the case until it’s fully resolved. No robotic scripts, no ghosting, and no unnecessary escalation, just real support, solid communication, and quick problem-solving tbh. Timeline : 30 days Budget : $8/hour Which scenario do you usually use during the live support test, delayed delivery, refund request, or subscription issue?

@letswork92

Hello, I understand that Deos is seeking a talented Customer Support Representative who can enhance the client experience while effectively managing inquiries in both English and Spanish. It’s crucial to have someone who can handle complex customer interactions with empathy and independence, especially in a fast-paced DTC environment. With over 12 years of experience in customer support, particularly within e-commerce platforms like Shopify, I possess the expertise needed to manage ticket and order operations efficiently. My understanding of e-commerce logistics will allow me to assist customers seamlessly with refunds and exchanges. Additionally, I am well-versed in using tools like Commslayer for ticket management and Slack for effective communication. To ensure I align perfectly with your expectations, could you share some of the most common customer issues your team encounters? I look forward to contributing to Deos’ success by turning challenges into satisfactory resolutions! Best regards, [Your Name]

@Iitiancraft

Hello, I reviewed your project requirements and believe we can help deliver a reliable, scalable, and user-friendly solution that aligns with your goals. At IITianCraft, a startup associated with talent from IIT Kharagpur, we work on web development, mobile applications, software solutions, UI/UX design, digital platforms, and business growth systems. Our focus is on: * Clean and modern design * Scalable architecture * Responsive user experience * Performance and security * Long-term maintainability We would be happy to discuss your requirements in more detail and suggest the most suitable approach for development and future scalability. Looking forward to working with you. Thanks, IITianCraft

@AdeebaShamsi

As much as I appreciate the opportunity, I must admit that my expertise lies beyond the realm of customer support. My profile showcases a strong foundation in financial management, accounting and taxation, drawing upon my experience with tools like Appfolio, Quickbooks, MYOB, and Xero among others. While these skills could be beneficial to your business in other areas, it's imperative that you find a support professional who aligns more closely with your needs. As a CA finalist and a seasoned Property Manager, my background speaks volumes about my ability to manage complex situations adeptly and work autonomously. These are crucial characteristics for any interim freelancing role. In my various positions over the past four years, I've trained myself to exhibit empathy and actively problem-solve - core principles to which you attribute substantial value. If given the chance, I promise not only to deliver results but also enhance your existing team with my broad-based skill set. Ultimately, Adeeba is just one freelancer among many ready and willing to tackle the many challenges of customer support for your growing DTC brand. I firmly believe a thorough search will yield someone whose skills align more closely with this particular role. However, should you have any need for financial management or accounting tasks down the line - be it within your company or personally - please do keep me in mind. It'd be an honor to put my proficiency to work for you.

@stevena543

Hola, vi su proyecto para Customer Support y me interesa mucho. Tengo experiencia en atención al cliente, respondiendo rápido y con buena actitud para resolver problemas. Soy responsable, aprendo rápido y entrego en el horario que necesite. Puedo trabajar 40h semanales como indica el proyecto. Aunque soy nuevo en la plataforma, tengo experiencia real atendiendo clientes. Quedo atento para una entrevista y demostrarle mi compromiso.

@dinobartolome

Hi there — experienced customer support professional here with a strong background in e-commerce operations and the exact tools your team runs on. What caught my eye about this role is the emphasis on independent problem-solving over scripted responses. That lines up with how I work — I dig into the actual issue, whether it's a shipping delay that needs a carrier follow-up or a subscription modification that requires navigating Shopify's backend. I've spent years working hands-on with Shopify stores, including order management, refund processing, and troubleshooting fulfillment issues, so I'm not coming in needing training on how e-commerce operations work. I'm also comfortable in TikTok Shop and familiar with helpdesk platforms for managing ticket queues efficiently. Here's what you'd get with me on your team: First, someone who actually understands the systems behind the tickets. When a customer asks why their order is stuck, I don't just read a tracking number back to them — I can look at the backend, understand what happened, and give them a real answer. That means faster resolution times and fewer escalations clogging up your queue. Second, reliability and consistency. Thirty to forty hours a week is my sweet spot. I have a quiet home office, solid internet, and I show up on time. I use some lightweight AI tools in my workflow to help me stay organized and respond faster, but every interaction is genuinely mine — no copy-paste, no robotic replies. Third, I take de-escalation seriously. Turning a frustrated customer into a repeat buyer isn't about following a script — it's about listening, acknowledging their frustration, and then actually fixing the problem. I've handled high-volume support during product launches and flash sales where emotions run hot and response time matters. I should be upfront: my Spanish is conversational but not fully fluent. If full bilingual fluency is a hard requirement with no flexibility, I understand. But if you're open to someone whose Spanish is functional and improving, paired with deep e-commerce expertise and genuine customer empathy, I'd bring a lot of value to your team. I'm happy to do your live scenario test on a video call — no AI, no scripts, just real problem-solving. I'm also ready to start the paid trial immediately. Want to set up a quick call this week to see if we're a good fit?

@Nuel24

Shopify and TikTok Shop logistics are predictable; human emotions during a delayed personal care delivery are not. When a customer is anxious about an order, they don't want a macro, they want a human shield who can manipulate Loop and Shopify seamlessly while de-escalating tension in perfect, culturally fluent Spanish or English. At my last DTC brand, I managed up to forty hours weekly across Commslayer and Slack, reducing ticket resolution time by 22% while maintaining a 96% CSAT. I stabilized agitated buyers during high-volume scaling phases by treating backend operations like an exact science and customer conversations like an art form. I don't need micromanagement to process complex subscription modifications or handle TikTok Shop disputes; I execute independently. I am ready for your live, on-the-spot scenario test. I can commit to your full-time schedule at $8/hr, starting with your 1-month trial immediately. When a TikTok Shop order experiences a localized carrier delay in Latin America, what is the exact unscripted psychological pivot you expect your reps to use to turn that friction into a subscription upgrade?

@psepza

Hi, I am a reliable and hardworking person with good communication skills. I can handle customer inquiries professionally, learn quickly, and work according to your requirements. I am available for 52 hours per week and ready to start immediately. Thank you for considering my application.

@Bisheshlc

Hello, I am very interested in joining your team as a Bilingual Customer Support Representative. I have experience providing customer support in fast-paced e-commerce environments, handling customer inquiries through email, chat, and ticketing systems while maintaining a high level of professionalism and empathy. I am fluent in both English and Spanish and am comfortable assisting customers in either language. I am available 30–40 hours per week, have a reliable internet connection and dedicated workspace, and am comfortable with a paid trial period. I would welcome the opportunity to demonstrate my customer service skills during your live scenario assessment. Thank you for your consideration. I look forward to discussing how I can contribute to the continued growth of Deos. Best regards, Bishesh lamichhane

@anm90

Hello Client, I am interested in your project. I have experience in Telesale (support team sale),Data Entry, Web Research, and Microsoft Excel. I can complete your work accurately and deliver it on time. I am detail-oriented, reliable, and ready to start immediately. Thank you for your consideration. I look forward to working with you. Best regards.

@Foraxis

⭐ I handled a similar project ⭐, Happy to show you what works before you commit. I successfully managed a Customer Support Representative role for a DTC brand, excelling in order operations and de-escalation. Aligning with Deos' goal for exceptional client experiences, I ensure efficient ticket management and seamless customer interactions in English and Spanish. With a solid background in e-commerce, I understand the nuances of order processing, refunds, and subscription management. Specializing in customer support, I focus on performance, security, and a polished user experience for every interaction. Let's chat further to explore how my expertise can elevate Deos' customer support. Worst case, you walk away with a free consultation and a clearer understanding of your project. Kind regards, Curtley

@queenjohnson

Hi there, I'm Queen Johnson. DTC customer support that is warm, fast, and genuinely human is exactly how I work, and Deos sounds like the kind of brand I want to grow with long term. I have solid experience handling high-volume customer support for e-commerce brands, managing tickets, processing refunds and exchanges, handling shipping and tracking queries, and de-escalating frustrated customers in a way that leaves them feeling heard and valued. I do not copy-paste scripts. I read the situation and respond as a person, which is what actually turns an upset customer into a loyal one. I am fluent in English and Spanish and comfortable handling communications in both languages without switching between personas or losing tone consistency. I know how Shopify and TikTok Shop work operationally, am comfortable in helpdesk platforms, and use Google Suite and Slack daily. I work independently, communicate proactively, and do not need to be chased for updates. A live scenario test during the interview suits me fine. Real skills show up best under real conditions. I am available 30 to 40 hours per week and ready to start the trial period immediately.

@shivamshukla9204

Hi, I'm a Computer Science student. I build Python automation, web scraping, Flask dashboards and API integrations. If you need help automating any manual process, I'd be happy to help.

@judyj23

As an experienced Industrial Engineering graduate with a knack for data analysis and operations, I am well-versed in handling high-volume tasks and complex problem-solving. Combining this with my refined call center and customer service skills, I can bring a unique perspective and substantial value to your fast-paced 'Customer Support Representative' role. My proficiency in Microsoft Excel and Word could also contribute to more efficient ticket management and order operations through platforms like Shopify and TikTok Shop. In addition to meeting your core requirements of having solid experience in customer support and familiarity with e-commerce/DTC domain, my bilingual fluency (English/Spanish) puts me in a great position to provide seamless multilingual communication assistance to frustrated customers, ensuring their issues are resolved promptly and satisfyingly. Notably, my industrial engineering background has honed my independent problem-solving abilities, attention to detail, and capacity for organized work—qualities that intersect perfectly with your workspace expectations. I believe that my skill set supplemented by my strong ethics of reliability, adaptability, and quality-oriented approach make me a perfect fit for the role at Deos. Let's get started!