Dutch-Speaking Virtual Assistant

€30-250 EUR

Closed

Posted 7 days ago

€30-250 EUR

Paid on delivery

I need day-to-day help with Dutch-language phone traffic. Most calls are inbound, a smaller share are quick outbound callbacks, and every conversation centres on friendly, accurate customer service rather than hard selling. After each call you will draft a brief note, tag the contact in our CRM and, when appropriate, send a concise follow-up email that recaps the solution or next step. The CRM platform may change as we scale, so ease switching between tools such as Salesforce, HubSpot or Zoho is important. Success for me looks like: • Calls answered or returned in Dutch panguagecwithin agreed time windows • Every interaction logged in the CRM with clear notes • Follow-up emails dispatched the same day, free of typos and fully aligned with our tone of voice Note only calls will be done in Dutch all other assignments will be done in English If you’re a native or near-native Dutch speaker who enjoys helping people and keeps immaculate records, let’s talk soon.

Project ID: 40421481

About the project

5 proposals

Remote project

Active 1 day ago

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5 freelancers are bidding on average €132 EUR for this job

@ahmedsadek111124

Hello, I can help with day-to-day Dutch-language phone traffic by managing inbound and outbound calls focusing on friendly, accurate customer service. I can handle drafting notes, tagging contacts in your CRM, and sending follow-up emails aligned with your tone, ensuring everything is logged properly. I am comfortable adapting to various CRM platforms like Salesforce, HubSpot, or Zoho as you scale. I can support timely interactions and clear communication for successful customer relationships. Which CRM platform are you currently using, and how many calls do you expect daily? Thanks,

€60 EUR in 1 day

5.0

(55 reviews)

5.2

@ayesha86664

Hi there! I understand you need reliable day-to-day support for handling Dutch-language phone calls along with accurate CRM logging and follow-up communication. If calls are not handled quickly or records are incomplete, it can easily affect customer trust and internal tracking. I have experience in customer support, virtual assistance, and CRM-based workflow management where accuracy and consistency are essential. I am comfortable handling structured call notes, updating CRM systems like Zoho/HubSpot, and writing clear follow-up emails in a professional tone. I also adapt quickly to different tools, which makes switching between CRMs smooth and efficient. My approach will ensure every Dutch call is handled professionally and within the required time windows. I will accurately log each interaction in your CRM with clear and structured notes. I will also prepare and send same-day follow-up emails aligned with your tone of voice. All non-call tasks will be handled carefully in English with proper attention to detail and consistency. check our work https://www.freelancer.com/u/ayesha86664 Could you please confirm your expected daily call volume and working hours? Let me know if you’re interested & we can discuss it. Best Regards Ayesha

€130 EUR in 5 days

5.0

(1 review)

1.2

@BookkeeperSadia

Hi, Your product caught my attention because it focuses on something I genuinely enjoy - providing friendly customer support, specially in Dutch. I am a native Dutch speaker (born in Holland and moved to UK now) and comfortable handling inbound calls as well as quick outbound callbacks. I focus on making conversations helpful, polite and efficient, ensuring customers feel understood and supported. While I haven't worked extensively with CRM systems yet, I am very comfortable learning new tools quickly and following structured workflows. I'm detail-orientated and disciplined when it comes to keeping records, so logging calls, adding notes and sending follow-ups is something i can do consistently and accurately. I look forward to the opportunity to discuss this further. Thank you. Sadia

€160 EUR in 7 days

0.0

(0 reviews)

0.0

@Ekarthaan

Hi Musu A., Last week I ran Dutch-language phone support for an SME moving to HubSpot—same flow: fast inbound handling, short callbacks, clear notes, and same‑day follow‑ups. I’m confident to handle this really well. i would like to know the below. - Which CRM are we starting on (Salesforce, HubSpot, Zoho), and do you have required fields/tags already defined? - What are the exact answer/return time windows and your tone‑of‑voice guide for emails? I think we should. - Create shared call‑note templates (reason, action, next step) to keep logs crisp and uniform. - Automate CRM tasks: call wrap‑up shortcuts and email snippets to cut typos and speed responses. Lets follow a plan like this. 1) I map call flows, greetings, and escalation rules; confirm SLAs and callback windows. 2) I build CRM views, tags, and note templates; test on 5–10 sample contacts. 3) I handle calls in Dutch, write brief English notes, and send same‑day follow‑up emails that mirror your tone. 4) I review metrics weekly (answer times, wrap‑up quality), adjust scripts, and refine automations. I’m comfortable switching between CRM tools without drama. Native Dutch, near‑native English; tidy records, zero hard sell, friendly communciation. May I know if you are the project owner or part of the direct client team, because I usually work directly with the customer and do not engage through agents, brokers, or middle parties. Thank you for understanding. Don’t mind.

€250 EUR in 16 days