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Customer support emails pour in every day and my inbox is falling behind. Your main focus will be to take full ownership of email management, respond to customer queries in a friendly, accurate voice, and keep the inbox clean and categorized so nothing slips through the cracks. Beyond day-to-day replies, I also run regular newsletters and promotional email campaigns. I will supply brand guidelines, past templates, and segmented lists; you’ll turn these into polished Mailchimp (or similar) broadcasts, schedule them at the right cadence, and track basic performance stats so I can see what’s working. Daily work happens in Gmail and Slack, with campaign work in Mailchimp and simple Google Sheets reports. Strong written English, attention to tone, and the confidence to draft replies without constant hand-holding are crucial. Deliverables (weekly): • Inbox at “zero” by end of business every weekday • All customer support emails answered or escalated within 24 hours • One newsletter or campaign drafted, scheduled, and reported on If this sounds straightforward, let’s get started—my inbox is waiting.
Project ID: 40447629
8 proposals
Remote project
Active 5 days ago
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8 freelancers are bidding on average $3,750 USD for this job

Hello, I understand that you are seeking a reliable Virtual Assistant to take charge of your email management tasks, including customer support, newsletter drafting, and promotional campaign execution. With my expertise in Customer Support and Virtual Assistance, I am well-equipped to handle these responsibilities efficiently and effectively. I will ensure prompt and professional responses to customer queries, maintain a well-organized inbox, and deliver polished newsletters and campaigns using platforms like Mailchimp. My strong written English skills and ability to work independently make me a suitable candidate for this project. I am committed to maintaining open communication throughout the project to ensure your satisfaction with the results. I am eager to assist you with your email management needs. Best regards.
$4,000 USD in 7 days
2.7
2.7

With over a decade of experience in high-scale systems and email management, I understand the importance of staying on top of customer support queries and keeping inboxes organized and efficient. Your project goal of taking full ownership of email management aligns perfectly with my background in handling high-volume communication channels and ensuring nothing slips through the cracks, just like I did with Telegram Mini Apps serving over 1 million users. To ensure the success of your email management project, a strategic insight I can provide is to implement automated categorization and tagging systems to streamline the process and enhance response times. My proven track record in achieving inbox zero daily and drafting and scheduling successful email campaigns showcases my ability to handle the complexity of your requirements. If you're ready to tackle your email management challenges head-on, I encourage you to reach out to discuss the roadmap further. Let's ensure your inbox stays clean and your customers stay satisfied.
$4,000 USD in 45 days
0.0
0.0

Hello, My name is Lyn, and I’d be happy to help manage your inbox and email campaigns. I’m comfortable handling customer support emails professionally, keeping inboxes organised, responding in a clear and friendly tone, and making sure nothing gets missed or delayed. I also have experience with Mailchimp, email scheduling, and basic campaign reporting. I can assist with: • Daily inbox management and organisation • Customer support replies and escalation handling • Newsletter and campaign setup in Mailchimp • Scheduling broadcasts and tracking basic performance metrics • Maintaining organised Google Sheets reports I’m reliable, detail-oriented, and comfortable working independently while maintaining consistent communication through Gmail and Slack. Looking forward to helping get your inbox back under control. Lyn
$3,000 USD in 30 days
0.0
0.0

Hi, I can take full ownership of your email support and campaign workflow and keep your inbox consistently under control without slowing down response quality or tone. Here’s how I would handle this from day one: I will actively manage your Gmail inbox, responding to customer queries in clear, friendly, and brand-aligned English while ensuring every message is either resolved, properly categorized, or escalated within the required 24-hour window. Beyond daily support, I will also structure and run your email marketing operations using Mailchimp (or your preferred tool). This includes turning your brand guidelines and past templates into well-written newsletters and promotional campaigns, scheduling them according to your cadence, and ensuring each send is purposeful and aligned with your audience segments. To keep everything transparent and measurable, I will maintain a simple Google Sheets tracker covering campaign sends, basic performance indicators, and inbox status updates so you always have visibility into what’s being handled and what’s driving results. Weekly deliverables will be strictly maintained: Inbox managed to zero each business day All customer emails responded to or escalated within 24 hours I’m comfortable working in Gmail, Slack, Mailchimp, and structured reporting workflows, and I don’t require constant supervision to maintain tone or quality—just clear brand direction upfront. Best Regards, Nymphex
$4,000 USD in 7 days
0.9
0.9

I’d love to help manage your customer support and email campaigns. I’m highly organized, responsive, and comfortable taking full ownership of inbox management to ensure customers receive timely, professional, and friendly responses every day. I understand how important tone and consistency are when communicating with customers, and I’m confident drafting accurate replies independently while still staying aligned with your brand voice. I’m experienced with Gmail, Slack, Google Sheets, and email marketing platforms like Mailchimp, including campaign setup, scheduling, audience segmentation, and basic performance tracking. What I can help you with: • Keeping the inbox fully organized and maintained at zero daily • Responding to customer emails within 24 hours • Categorizing, prioritizing, and escalating messages when needed • Drafting and scheduling newsletters/promotional campaigns • Monitoring open rates, click performance, and engagement metrics • Maintaining a professional and customer-friendly communication style I’m detail-oriented, dependable, and proactive, and I work well without constant supervision. My goal is always to make operations smoother while ensuring customers feel supported and valued. I’d be happy to discuss your workflow, preferred response style, and campaign schedule further. Looking forward to hearing from you.
$4,000 USD in 1 day
0.0
0.0

Semarang, Indonesia
Member since May 16, 2026
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