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I’m looking for a customer-facing professional who speaks and writes English with total fluency. Your day will revolve around three core responsibilities: answering incoming questions, calming and resolving the occasional complaint, and updating or maintaining customer account records. You will handle these interactions over the phone, by email, and through live chat, so confidence across all three channels is essential. Alongside the service work, you’ll coordinate our hiring pipeline. When a candidate reaches the interview stage, you’ll reach out, confirm availability, and lock in a time for an in-person, phone, or video meeting—whichever format we specify—then keep both the candidate and our internal team updated. Deliverables • Real-time log of inquiries handled, complaints resolved, and account changes • Daily interview schedule with confirmed candidate details • Weekly summary highlighting common issues and suggestions for process improvement Success is simple: customers feel heard, issues are closed without escalation, and every qualified applicant arrives to their interview on time. If clear, confident English and organised follow-through are your strengths, I’m ready to work together.
Project ID: 40434485
19 proposals
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Active 5 days ago
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19 freelancers are bidding on average $6 USD/hour for this job

Hello Dear Client, Thank you for considering me for your important project! I'm purity Tai - a committed professional with a wealth of skills and experiences that make me the ideal candidate to excel at your English CSR & Interview Scheduler position. Notably, my 2 years of experience as a Personal Assistant, Social Media Manager, and Chat Assistant have greatly honed my customer service prowess and my ability to interact effectively in verbal or written communication. I am confident this will enable me to handle your customer interactions across phone calls, emails, and live chat to produce your desired deliverables. Moreover, I firmly believe that organization and proactive communication are key in facilitating smooth interview scheduling processes. Throughout my career, I've always maintained detailed records on various management platforms such as Zendesk, ensuring accuracy, and timeliness in response rates. This skill can be invaluable in maintaining an updated log of inquiries handled, complaints resolved, account changes executed precisely what you're looking for. Kindly send me a message for further discussion. Regards, Purity
$5 USD in 40 days
8.3
8.3

Hello, I’m a fluent English-speaking customer support professional with strong experience handling phone, email, and live chat communication in fast-paced environments. I understand that great support is not just about answering questions — it’s about creating positive experiences, resolving issues calmly, and keeping operations organised behind the scenes. I can confidently manage all three areas of this role: • Responding to customer inquiries quickly and professionally • De-escalating complaints and resolving issues without unnecessary escalation • Maintaining accurate customer account records and activity logs In addition, I’m highly organised when it comes to scheduling and coordination. I can manage interview communications, confirm candidate availability, schedule meetings across phone/video/in-person formats, and ensure both candidates and internal stakeholders stay informed at every stage. I have a degree in English Language and a certificate in Customer Experience from Hugo Academy in the UK. What you can expect from me: - Clear, polished, professional English communication - Fast response times and excellent follow-through - Accurate record keeping and daily reporting - Strong multitasking and time-management skills - Calm, customer-focused problem solving My goal is always to make customers feel heard, keep processes running smoothly, and ensure no detail falls through the cracks. Thank you for your consideration.
$5 USD in 40 days
6.8
6.8

Hello there! I am Muhammad and I have a wide range of skills and experiences that make me the perfect fit for this position. My fluency in English, both written and spoken, is one of my standout qualities. I have a solid background in customer service and technical writing which ensures that I can confidently handle all the different aspects of this role. With regards to handling customer interactions, I understand the importance of ensuring that every client feels heard and appreciated. I've mastered the art of remaining calm under pressure, resolving conflicts, and transforming complaints into positive experiences. Moreover, my experience in maintaining meticulous customer account records will serve me well in complying with your requirements for real-time logs. In addition to managing customer relationships, I have spent a considerable amount of time coordinating and scheduling interviews. This makes me efficient in understanding candidate availability, confirming appointments promptly, and keeping all relevant parties up-to-date - exactly what you need. Overall, my organizational skills, attention to detail, sound communication abilities and commitment to delivering quality work on time make me the ideal candidate for this project. Customer satisfaction is at the heart of what I do, and with me on your team, you can be confident that customers are not just 'handled', but truly cared for. Selecting me would be selecting success!
$5 USD in 40 days
6.2
6.2

Hello, I can help with handling customer inquiries and complaints across phone, email, and live chat with clear and confident English. I can keep accurate logs of all interactions and maintain smooth scheduling for interviews, ensuring candidates and your team stay well-informed. With organized follow-through, I’ll support your goal of resolving issues timely and keeping your hiring process efficient. What tools or systems do you currently use for managing customer interactions and interview scheduling? Best regards,
$8 USD in 40 days
4.2
4.2

I’m a fluent English-speaking customer support professional experienced in phone, email, and live chat communication. I handle inquiries efficiently, resolve complaints calmly, maintain accurate records, and coordinate interview scheduling seamlessly. Highly organized and reliable, I ensure excellent customer experiences while keeping the processes smooth.
$8 USD in 40 days
3.6
3.6

Hello! How are you doing today? I have read through your project brief, and I can see that you're looking for a customer-facing professional who speaks and writes English fluently. That’s where I thrive, as helping people feel genuinely heard and satisfied is my favorite part of the job. I have experience in customer-facing roles where I answered incoming questions, resolved complaints calmly, and showed empathy while dealing with irate customers. In addition to my customer service experience, I also handled end-to-end recruitment support for a role in Bali, Indonesia. I was responsible for creating job descriptions and responsibilities for the role, scheduling interviews for over 50 candidates across different time zones, conducting interviews, and moving forward with candidates who aligned with the organization’s mission and job requirements. As your Customer Support & Interview Scheduling Assistant, here’s how I can support your team while ensuring nothing slips through the cracks: • Handle inquiries promptly, resolve complaints professionally, and maintain accurate account records • Coordinate daily interview schedules with confirmed candidate details and timely reminders via text and email • Provide weekly summaries highlighting progress made and areas that may need improvement I look forward to hearing from you. Warm regards, Elizabeth
$8 USD in 40 days
3.1
3.1

With my extensive experience of over a decade in freelance work, as well as my background in business and law, I believe I am the ideal candidate for your project. I have proven myself time and again to be an exceptional researcher and writer, and these skills have equipped me to provide not only fluent English service but also meticulous record keeping, something crucial to the success of your project. My dedication to perfection has often resulted in my research papers being published in reputable international journals, reflecting my commitment to delivering only top-notch quality work. As a CSR, my main focus has always been on providing excellent customer service and ensuring customer satisfaction. I have served hundreds of clients over the years and with every interaction, I strive to make them feel heard, resolve any issues swiftly, and communicate effectively. My proficiency extends across multiple channels which include phone, email, and live chat - ensuring the comfort of your clients across platforms is something I take very seriously. The coordination aspect of your project aligns well with my strategic business and HR consultancy expertise. My experience ensures that I can effortlessly handle interview schedules, reach out to candidates promptly maintaining professional communications while keeping an organized record of everything to offer real-time updates.
$5 USD in 31 days
3.1
3.1

Hi there, I am excited to apply for this customer-facing role, as it aligns perfectly with my strengths in communication, organisation, and client support. I have strong experience handling customer queries via phone, email, and live chat, ensuring every interaction is resolved calmly, professionally, and efficiently. I am confident in managing complaints, maintaining customer records, and delivering a smooth, positive customer experience at all times. In addition, I am well organised and comfortable coordinating interview schedules. I can confidently contact candidates, confirm availability, arrange meetings (in-person, phone, or video), and ensure clear communication between candidates and your internal team. I also maintain accurate logs and provide structured daily and weekly reports as required. My focus is always on clarity, responsiveness, and reliability. I ensure customers feel heard, issues are fully resolved, and no detail is missed in scheduling or reporting. I would be glad to contribute to your team’s success. Best regards,
$2 USD in 40 days
3.0
3.0

Hi, thanks for the detailed overview. I have strong experience in customer-facing and remote coordination roles, especially working with international teams and handling structured workflows. I’m confident in written and spoken English, and comfortable managing communication across chat, email, and task-based systems. I’m also highly organised and experienced in tracking data, maintaining records, and following defined processes accurately. In previous roles, I’ve coordinated end-to-end workflows, handled stakeholder communication, and ensured tasks were completed on time with clear reporting. This role aligns well with my strengths in communication, reliability, and structured execution, and I can start immediately.
$5 USD in 40 days
1.3
1.3

With a profound understanding of Full Stack Web Development, WordPress Customization, and Microsoft Excel, I offer a distinctive blend of technical depth and linguistic finesse that absolutely aligns with the requirements for this project. Leveraging my natural command over English, I assure you of not only fulfilling the duties of calming and resolving complaints but also maintaining efficient and effective conversations over multiple channels. Not to mention, proficiency in digital aspects like SEO and Social Media Marketing can enhance our customer satisfaction strategies. In addition to the customer service aspect, my meticulousness complements my proactive management style, enabling me to juggle myriad tasks - from handling real-time emails and maintaining detailed logs to coordinating interview schedules flawlessly. My ability to interpret complex requirements and tailor them into practicable codes showcases both my high-caliber, detail-oriented style and adherence to deadlines. Finally, my ability for creative problem-solving can provide valuable contributions towards our goal of continuous process improvement. My approach is twofold - to resolve issues efficiently while simultaneously identifying recurring patterns and developing innovative solutions that address them preemptively. And above all, I offer dedication; your project will receive nothing less than complete attention and long-term support. Let’s reach new horizons together!
$5 USD in 40 days
0.0
0.0

Hi, I’d be a strong fit for this role because I combine excellent English communication skills with 10+ years of professional experience handling client communication, coordination, operations, and support workflows across multiple industries. I’m comfortable managing customer interactions across: - Phone support - Email communication - Live chat assistance - Complaint resolution - Account updates & record management I understand the importance of professionalism, patience, fast response times, and maintaining a calm, solution-focused approach during customer interactions. In addition, I can efficiently manage interview coordination tasks including: - Candidate communication - Interview scheduling - Availability confirmation - Calendar coordination - Follow-up communication - Internal status updates I’m highly organized, detail-oriented, and comfortable maintaining: - Real-time activity logs - Daily scheduling updates - Weekly reporting summaries - CRM/customer record accuracy My background in business operations and client-facing communication allows me to handle both customer service responsibilities and administrative coordination reliably and professionally. I focus on clear communication, reliability, and maintaining a smooth experience for both customers and candidates. I’d be happy to discuss availability, workflow expectations, and communication tools used by your team. Thanks
$8 USD in 40 days
0.0
0.0

Hi, I’m interested in this customer support and coordination role. I have experience handling customer communication through calls, email, and chat, and I’m comfortable maintaining a professional and friendly tone across all channels. Since 2023, I’ve also worked on communication-focused projects through Humanatic, which strengthened my English fluency, active listening, and problem-solving skills. I’m organized, detail-oriented, and comfortable managing schedules, updating records, and coordinating interview appointments while keeping both candidates and teams informed. I understand the importance of quick responses, accurate logs, and smooth follow-through in customer-facing roles. I’m reliable, quick to learn workflows, and available for long-term collaboration. I’d be happy to discuss the role further.
$2 USD in 40 days
0.0
0.0

Hello! I am well experienced in handling customer interactions in professional ways through phone calls, emails, and live chat support. I have great English language communication skills both written and verbal, superb organizational skills, and remain very cool headed when solving issues related to customers. I can take care of proper record keeping, manage account management, and schedule interviews while following up with the candidate as well as your side. I will make sure that daily tasks are handled effectively and quickly.
$6 USD in 30 days
0.0
0.0

Having been an active English as a Second Language (ESL) teacher in Japan, I couldn't think of a better suited candidate for this project than myself. My experience has taught me the importance of clear communication and how it impacts student/customer satisfaction. Moreover, my work with Homeschool Connections has given me an in-depth understanding of academic writing and has helped me sharpen my own writing skills which would be paramount in maintaining detailed log of inquiries handled, resolutions provided and account changes made. In essence, what I'm trying to say is that I understand your needs very well. In addition to this, transcribing and editing experience will prove extremely useful in generating accurate interview schedules and keeping everyone well-informed. I have successfully conducted similar coordination tasks before and look forward to bringing my organizational prowess along with consistently delivering on time weekly summary to make sure your candidate interviews run smoothly without unnecessary delays or confusion. Choose me for top-quality service paired with diligent organization.
$8 USD in 20 days
0.0
0.0

Hi, My name is Noni, and I’m excited to apply as your Customer Support Specialist. I saw that you need help handling customer inquiries, and I’ve worked with clients managing email and chat support while maintaining professional and friendly communication. I’m experienced with tools like Gmail, CRM systems, and live chat platforms, and I always focus on quick response time and customer satisfaction. For example, I’ve handled daily customer inquiries while maintaining high response rates and helping improve overall customer experience. I’m patient, detail-oriented, and committed to representing your brand professionally. I’d love to support your customers and help your business grow. All the best, Noni Puspita
$3 USD in 40 days
0.0
0.0

Pittsburgh, United States
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