French-English Customer Support Agent

$2-8 CAD / hora

Em Andamento

Publicado há aproximadamente 2 meses

$2-8 CAD / hora

I manage an operation that receives calls from both French- and English-speaking customers, and I need those callers to feel fully supported in either language. All calls will centre on customer support—answering questions, guiding users through simple troubleshooting steps, logging each interaction, and ensuring issues are either resolved or correctly escalated. You will log in to our cloud phone system during agreed-upon hours, greet callers warmly in their preferred language, and document the outcome of every conversation in our CRM. Familiarity with tools such as Zendesk, Freshdesk, or a comparable ticketing platform will help you hit the ground running, though I can provide quick onboarding if needed. A stable internet connection, a quality headset, and a quiet workspace are essential. Deliverables: • Real-time, bilingual call handling within the scheduled shift • Clear, concise notes entered into the CRM for each ticket • Immediate escalation of any issue that cannot be resolved on the first call If you thrive on helping people and can switch seamlessly between French and English, let’s make sure every caller leaves satisfied.

ID do Projeto: 40145595

Sobre o projeto

11 propostas

Projeto remoto

Ativo há 2 meses

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@WENON

Hello, I would be glad to support your operation as a bilingual (French–English) Customer Support Agent handling inbound calls. I have solid experience in customer service and user assistance, including answering inquiries, guiding customers through basic troubleshooting steps, documenting interactions accurately, and escalating unresolved issues when required. I understand the importance of making callers feel heard, supported, and confident, regardless of the language they choose. What I bring to this role: Fluent French and English, with a natural, friendly, and professional phone manner Experience logging calls and outcomes clearly in CRM / ticketing systems (Zendesk and similar platforms) Strong ability to follow procedures, document accurately, and escalate issues efficiently Calm, patient, and solution-oriented approach, even with frustrated callers Reliable setup: stable internet connection, quality headset, and quiet workspace I am comfortable working with cloud-based phone systems and adapting quickly to new tools and workflows. I can commit to agreed schedules and ensure that every call is handled with care and professionalism. If selected, I am ready to start promptly and contribute to a consistently positive customer experience for both French- and English-speaking callers. Kind regards, Vignon Marius

$5 CAD em 40 dias

5,0

(2 avaliações)

4,3

11 freelancers estão ofertando em média $8 CAD/hora for esse trabalho

@UMERM41

With my solid experience of 5 years in customer service roles, I am confident in my ability to deliver as your French-English Customer Support Agent. Having worked with various ticketing platforms like Zendesk and Freshdesk, I am familiar with the system you use, which can save your team valuable onboarding time. My full-time availability ensures I will be present and ready to fully commit during your scheduled shifts. A key aspect of effective customer support is the ability to empathize with clients, understand their needs, and solve their issues promptly. Being bilingual in French and English enables me to connect seamlessly with your diverse customer base, ensuring they feel heard and supported throughout their interactions with your company. Moreover, my strong data entry and documentation skills will ensure that every conversation is logged clearly and concisely. Lastly, professionalism, fast delivery, and a hundred percent accuracy are not just buzzwords for me but core values that guide my work ethic. My aim has always been to keep the client satisfied with superior quality work at a competitive price point. Choose me for this role, and you won't be disappointed - let's ensure every caller leaves satisfied!

$7 CAD em 40 dias

5,0

(3 avaliações)

3,7

@novatech2210

Hi Omitri, I've worked with similar customer support operations, providing real-time support in multiple languages using cloud-based phone systems and CRM integration. We're the perfect fit for this project. As a Lead Developer with extensive experience in Excel, I'll leverage my skills in building structured tables, dynamic dashboards, and data visualizations to meet your needs. Multiple 5-star reviews on complex Excel solutions, including order management systems and data analysis dashboards, demonstrate my capabilities. I'm confident in creating a seamless integration between your cloud phone system and CRM for smooth call handling and issue escalation. Happy to jump on a quick call to discuss your specific requirements and provide a tailored solution. Worst case, you get a free consultation and some solid ideas. Chris | Lead Developer | Novatech

$5 CAD em 14 dias

5,0

(1 avaliação)

0,3

@Preetbegra

Hello, I AM AN EXPERT DEVELOPER READY TO START NOW I have 7+ years of experience delivering reliable and efficient solutions across websites, CMS platforms, CRM systems, automation workflows, funnels, and integrations. I can handle setup, customization, automation, API connections, performance fixes, and ongoing support for any platform or tool. >> I would be happy to connect and discuss your project in detail. Let's have a quick chat or call to talk more about your project.<< Best Regards, Pritpal Kaur - V

$5 CAD em 40 dias

0,0

(0 avaliações)

0,0

@sakibulislam02

Hello, I would be glad to support your bilingual customer service operation. I am fluent in English and French and experienced in handling inbound customer support calls, including answering questions, guiding users through basic troubleshooting, and ensuring proper issue resolution or escalation. I am comfortable working with cloud phone systems and CRM platforms such as Zendesk and Freshdesk, and I document each interaction clearly and accurately. I have a stable internet connection, a professional headset, and a quiet workspace, allowing me to deliver reliable real-time support during scheduled hours. I am dependable, detail-oriented, and focused on ensuring every caller feels fully supported in their preferred language. Best regards, Sakibul Islam

$5 CAD em 40 dias

0,0

(0 avaliações)

0,0

@muhmmadAyan

As an experienced and dedicated bilingual communicator, I ensure that language barriers never hinder streamlined customer support. My extensive skill set lies in providing top-notch call center and customer service solutions - a perfect fit for your project's needs. With my capacity to effectively toggle between English and French, no customer query will go unanswered or misunderstood. I am also adept at using ticketing platforms like Freshdesk and Zendesk, so I'll hit the ground running, offering your callers seamless and precise documentation of their interactions on our CRM system, hence fostering a more efficient customer service process. Lastly, I recognize that satisfied customers are vital to your business success; that's why I am dedicated to ensuring each of your callers feels well-supported regardless of their preferred language. With me on board, you'll be selecting a professional who understands both the technical aspects of data logging and and the value of building strong customer relationships. Thank you again for reviewing my profile. I'm excited about the prospect of working together productively towards client satisfaction

$2 CAD em 40 dias

0,0

(0 avaliações)

0,0

@veloraib4

Hello, I am interested in this customer service job. I have good communication skills and I am ready to start immediately. Thank you.

$5 CAD em 40 dias

0,0

(0 avaliações)

0,0

@naveedali0188

Hello there, I have hands-on experience handling bilingual (French & English) customer support calls, managing real-time inquiries, guiding users through basic troubleshooting, and ensuring every interaction is accurately logged in a CRM system. I will log into your cloud phone system during scheduled hours, greet callers professionally in their preferred language, resolve issues where possible, and document clear, concise notes in tools like Zendesk or Freshdesk. Any unresolved matters will be promptly escalated according to your workflow to ensure smooth continuity and customer satisfaction. Looking forward to working with you. Best regards, Naveed Q.

$6 CAD em 30 dias